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Virtual Chat Customer Service Jobs in Quebec (NOW HIRING)

RONA+

Customer service associate

Rosemere, QC

Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Experience in a similar sales role Excellent customer service skills Strong analytical skills If ...

RONA

customer service associate

Boucherville, QC · On-site

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...

RONA+

Customer service associate

Rosemere, QC · On-site

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...

RONA

customer service associate

Boucherville, QC · On-site

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...

RONA

customer service associate

Boucherville, QC · On-site

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

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Virtual Chat Customer Service information

How does a Virtual Chat Customer Service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a Virtual Chat Customer Service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a Virtual Chat Customer Service Representative, and why are they important?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Quebec? The most popular types of Chat Customer Service jobs in Quebec are:
What are popular job titles related to Virtual Chat Customer Service jobs in Quebec? For Virtual Chat Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Quebec look for? The top searched job categories for Virtual Chat Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Virtual Chat Customer Service jobs? Cities in Quebec with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you

Customer Service Representative

Auto Air Export, Inc.

Montreal, QC • On-site

CA$22 - CA$24/hr

Full-time

Re-posted yesterday

Job description

Duties/Responsibilities:

  • Interacts with customers via telephone, email, and online chat, to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to re solve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Full cycle procedure of Sales & Returns.
  • Performs other related duties as assigned, including occasional backup in administrative requirements.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills (Word, Excel, Outlook) and intermediate knowledge of Microsoft Dynamic 365 Business Central with the ability to learn new software.
  • Able to multi-task and work in a high-paced environment.
  • Bilingual in French and English.
  • Education and Experience Requirements:
  • High school diploma or equivalent.
  • 3+ years' customer service experience required.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.