We care about our employee's well-being and we offer a non-traditional service model where teamwork ... Serve as the first contact for customers seeking support on personal devices like inbound chat ...
We care about our employee's well-being and we offer a non-traditional service model where teamwork ... Serve as the first contact for customers seeking support on personal devices like inbound chat ...
- Major Incident Management Analyst DXC is seeking a candidate for a major customer that has a proven ... Update Teams MI group chat with key problem information/impacts/decisions/attendance, etc * Define ...
- Major Incident Management Analyst DXC is seeking a candidate for a major customer that has a proven ... Update Teams MI group chat with key problem information/impacts/decisions/attendance, etc * Define ...
As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional service throughout the customer's journey by: * Conducting virtual consultations with clients to ...
As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional service throughout the customer's journey by: * Conducting virtual consultations with clients to ...
... satisfaction client / Customer support specialist , tu prendras en charge le deploiement de ... virtuel via chat ou appel); * Suivre la resolution des tickets et les relances client;
... satisfaction client / Customer support specialist , tu prendras en charge le deploiement de ... virtuel via chat ou appel); * Suivre la resolution des tickets et les relances client;
After-Sales Mechanical Customer Support Specialist (Bilingual)
Montreal, QC · On-site
CA$22 - CA$30/hr
Customer service experience with strong communication skills. * Comfortable with tools ... Access to TELUS Health virtual care. * Bi-weekly massages at the office. * Employee discounts for ...
Quick apply
After-Sales Mechanical Customer Support Specialist (Bilingual)
Montreal, QC · On-site
CA$22 - CA$30/hr
Customer service experience with strong communication skills. * Comfortable with tools ... Access to TELUS Health virtual care. * Bi-weekly massages at the office. * Employee discounts for ...
We hire people who truly believe that service can and should be easy for employees and customers ... Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and ...
We hire people who truly believe that service can and should be easy for employees and customers ... Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and ...
We hire people who truly believe that service can and should be easy for employees and customers ... Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and ...
Quick apply
We hire people who truly believe that service can and should be easy for employees and customers ... Respond to inquiries via telephone, email, or chat on Qtrade Direct Investing (QDI) products and ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
After-Sales Mechanical Customer Support Specialist / Spcialiste du support mcanique aprs-vente (Bili
Montreal, QC · On-site
Customer service experience with strong communication skills. * Comfortable with tools ... Access to TELUS Health virtual care. * Bi-weekly massages at the office. * Employee discounts for ...
Quick apply
After-Sales Mechanical Customer Support Specialist / Spcialiste du support mcanique aprs-vente (Bili
Montreal, QC · On-site
Customer service experience with strong communication skills. * Comfortable with tools ... Access to TELUS Health virtual care. * Bi-weekly massages at the office. * Employee discounts for ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
CA$65K - CA$80K/yr
Customer service skills. Excellent time management and communication skills. Bilingual in French and English. Valid driver's license and reliable transportation required. Why join us? VIRTUAL WORK
CA$65K - CA$80K/yr
Customer service skills. Excellent time management and communication skills. Bilingual in French and English. Valid driver's license and reliable transportation required. Why join us? VIRTUAL WORK
You'll work with customers already waiting to speak with you (no cold calling!) and be part of a ... online chat and digital channels * Learn to understand client needs and recommend the right ...
You'll work with customers already waiting to speak with you (no cold calling!) and be part of a ... online chat and digital channels * Learn to understand client needs and recommend the right ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Welcome our customers! Turn every interaction into a positive experience with your communication ...
... chat en ligne ou par courriel. Joignez-vous à notre équipe collaborative pour profiter ... Attend virtual meetings, training sessions, and workshops led by an experienced technical trainer
Quick apply
... chat en ligne ou par courriel. Joignez-vous à notre équipe collaborative pour profiter ... Attend virtual meetings, training sessions, and workshops led by an experienced technical trainer
Tes responsabilités Service aux clients Répondre aux demandes par téléphone, courriel et chat ... Aisance avec les outils numériques (courriel, CRM, tableurs, etc.). Rigueur, autonomie ...
Tes responsabilités Service aux clients Répondre aux demandes par téléphone, courriel et chat ... Aisance avec les outils numériques (courriel, CRM, tableurs, etc.). Rigueur, autonomie ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Excellent customer service skills * Strong analytical skills If selected for an interview, please ...
... centre, or customer service role. * Fluency in English and French (verbal and written ... Experience working in a remote or virtual call‑based environment. * Proficiency with Microsoft ...
... centre, or customer service role. * Fluency in English and French (verbal and written ... Experience working in a remote or virtual call‑based environment. * Proficiency with Microsoft ...
Tes responsabilités Service aux clients * Répondre aux demandes par téléphone, courriel et chat ... Aisance avec les outils numériques (courriel, CRM, tableurs, etc.). * Rigueur, autonomie ...
Tes responsabilités Service aux clients * Répondre aux demandes par téléphone, courriel et chat ... Aisance avec les outils numériques (courriel, CRM, tableurs, etc.). * Rigueur, autonomie ...
Électricien-mécanicien d'entretien
Sainte-julie, QC · On-site
CA$25.79 - CA$33.66/hr
... service customers, and retailers with a complete range of innovative ingredients and branded ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Électricien-mécanicien d'entretien
Sainte-julie, QC · On-site
CA$25.79 - CA$33.66/hr
... service customers, and retailers with a complete range of innovative ingredients and branded ... To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
Virtual Chat Customer Service information
How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?
As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.
What is a virtual chat customer service representative?
A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.
What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?
| Aspect | Virtual Chat Customer Service | Virtual Phone Customer Service |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in communication | Similar credentials, often with additional phone etiquette training |
| Work Environment | Online chat platforms, remote from home | Call centers or remote, handling customer calls |
| Employer & Industry | Retail, tech, e-commerce companies | Telecommunications, retail, service industries |
| Search & Comparison | Often compared for remote customer support roles | Commonly compared with chat roles for communication methods |
Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.
What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?
To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Quebec? The most popular types of Chat Customer Service jobs in Quebec are:
What are popular job titles related to Virtual Chat Customer Service jobs in Quebec? For Virtual Chat Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Quebec look for? The top searched job categories for Virtual Chat Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Virtual Chat Customer Service jobs? Cities in Quebec with the most Virtual Chat Customer Service job openings:
Full-time
Medical, Dental
Re-posted yesterday
Job description
Our team in MONTREAL is seeking our next FULL-TIME
CREDIT AND CUSTOMER REPRESENTATIVE
Whether you're seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.
At Fairstone we don't hire experience only, we hire attitude!
If you are willing to learn, we are willing to invest in your future!
WHAT YOU NEED TO SUCCEED
You need to be compassionate, personable, with strong customer skills. If you love to improve customer experience, policies, and procedures, we want to hear from you!
WHY JOIN US?
We care about our employee's well-being and we offer a non-traditional service model where teamwork and entrepreneurial spirit is encouraged!
WHAT WE OFFER?
- Hybrid work model to accommodate your work life balance (3 days a week at the office).
Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely
- Professional development with our eLearning online courses: Paid training, excellent coaching to develop your leadership skills and business skills.
- Employee discounts; Phone plans, gym membership and car and home insurance, and many retail discounts with Perkopolis.
- Education Support up to $3000
- We offer 3 weeks' vacation and an additional 6 days to use at your convenience (wellness days)
- Pension program up to 8%: automatic 3% company contribution, and up to 4% more to match your contribution.
- Comprehensive benefit package; medical and dental benefits, adjustable to your needs (with access to virtual healthcare)
Shift premiums as follow:
- We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked: Monday to Friday after 5:00pm and hours worked on weekends.
DEPARTMENT FLEX SCHEDULE BETWEEN DAY, EVENING AND WEEKENDS BEETWEEN 8h & 23h
WHAT WILL YOU BE ACCOMPLISHING?
- Respond to service inquiries from consumers and retailers to resolve simple to moderately complex issues.
- Serve as the first contact for customers seeking support on personal devices like inbound chat, email, phone, and tablets supporting Fairstone products.
- Review and evaluate credit applications within our custom lending criteria
- Evaluate customer credit bureaus, and maintain a prompt turnaround on credit decisions
- Explain financing terms, make proper adjustments to accounts as needed
- Listen and enquire customer needs to promote various products through cross-selling/value-add opportunities.
- Escalates non-resolved issues in accordance with escalation procedures
- Maintain a very good understanding of all our Policy and Procedure
- Highly encourage to identify and suggest possible improvements in our process.
Qualifications:
- Good written and oral communication skills in French and English.
- Ability to multi-task and learn quickly in a fast-paced environment while being flexible and adaptable
- Strong analytical and problem-solving skills
- Enjoy demonstrating initiative,
- Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Full timeJob Type:Permanent