Youtube Video As a Customer Service Agent for our call centres, you'll support our clients with ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Youtube Video As a Customer Service Agent for our call centres, you'll support our clients with ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Youtube Video As a Customer Service Agent for our call centres, you'll support our clients with ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Youtube Video As a Customer Service Agent for our call centres, you'll support our clients with ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Respond to customer inquiries via phone, chat, and email, with a focus on French-language service ... Access to TELUS Health virtual care * Bi-weekly massages at the office * Product discounts for you ...
Quick apply
Respond to customer inquiries via phone, chat, and email, with a focus on French-language service ... Access to TELUS Health virtual care * Bi-weekly massages at the office * Product discounts for you ...
Spécialiste Support Client Francophone (et / ou bilingue)
Montreal, QC · On-site
CA$20 - CA$25/hr
Respond to customer inquiries via phone, chat, and email, with a focus on French-language service ... Access to TELUS Health virtual care * Bi-weekly massages at the office * Product discounts for you ...
Quick apply
Spécialiste Support Client Francophone (et / ou bilingue)
Montreal, QC · On-site
CA$20 - CA$25/hr
Respond to customer inquiries via phone, chat, and email, with a focus on French-language service ... Access to TELUS Health virtual care * Bi-weekly massages at the office * Product discounts for you ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...
CA$90K - CA$150K/yr
Position Details The Customer Service Centre Improvement Manager is responsible for leading and ... Demonstrated ability to manage virtual teams, leveraging necessary technology * Excellent written ...
CA$90K - CA$150K/yr
Position Details The Customer Service Centre Improvement Manager is responsible for leading and ... Demonstrated ability to manage virtual teams, leveraging necessary technology * Excellent written ...
The role encompasses all areas of customer service, including effective communication with ... Serve as a primary point of contact for customers via phone, email, chat, and social media
The role encompasses all areas of customer service, including effective communication with ... Serve as a primary point of contact for customers via phone, email, chat, and social media
Customer service experience * Ability to identify business opportunities Skills * Experience and ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Customer service experience * Ability to identify business opportunities Skills * Experience and ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...
Payment Service Representative (English) / Representant du service des paiements (Anglais)
Montreal, QC · On-site
$45K/yr
Key Responsibilities: * Assist customers with inquiries regarding their accounts and services via phone, email, and live chat. * Develop and execute account strategies to enhance customer loyalty and ...
Payment Service Representative (English) / Representant du service des paiements (Anglais)
Montreal, QC · On-site
$45K/yr
Key Responsibilities: * Assist customers with inquiries regarding their accounts and services via phone, email, and live chat. * Develop and execute account strategies to enhance customer loyalty and ...
Payment Service Representative (Spanish) / Representant du service des paiements (Espagnol)
Montreal, QC · On-site
$45K/yr
Key Responsibilities: * Assist customers with inquiries regarding their accounts and services via phone, email, and live chat. * Develop and execute account strategies to enhance customer loyalty and ...
Payment Service Representative (Spanish) / Representant du service des paiements (Espagnol)
Montreal, QC · On-site
$45K/yr
Key Responsibilities: * Assist customers with inquiries regarding their accounts and services via phone, email, and live chat. * Develop and execute account strategies to enhance customer loyalty and ...
Payment Service Representative (Spanish/English) / Representant du service des paiements (Espagno...
$24.73/hr
Key Responsibilities: * Assist customers with inquiries regarding their accounts and services via phone, email, and live chat. * Develop and execute account strategies to enhance customer loyalty and ...
New
Payment Service Representative (Spanish/English) / Representant du service des paiements (Espagno...
$24.73/hr
Key Responsibilities: * Assist customers with inquiries regarding their accounts and services via phone, email, and live chat. * Develop and execute account strategies to enhance customer loyalty and ...
New
... via le chat, l'email ou le telephone. Nous recherchons des agents attentifs et passionnes ... The role As a Customer Experience Agent, you will be called upon to provide courteous service and ...
... via le chat, l'email ou le telephone. Nous recherchons des agents attentifs et passionnes ... The role As a Customer Experience Agent, you will be called upon to provide courteous service and ...
... du chat en ligne ou par courriel. Joignez-vous a notre equipe collaborative pour profiter ... Attend virtual meetings, training sessions, and workshops led by an experienced technical trainer
... du chat en ligne ou par courriel. Joignez-vous a notre equipe collaborative pour profiter ... Attend virtual meetings, training sessions, and workshops led by an experienced technical trainer
At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Your Responsibilities Customer Support Respond to customer inquiries by phone, email, and chat ...
At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Your Responsibilities Customer Support Respond to customer inquiries by phone, email, and chat ...
At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk). * Quickly ...
At RigCraftor, customer service isn't just a support function--it's a competitive advantage that ... Respond to customer inquiries by phone, email, and chat (Shopify, Amazon, Zoho Desk). * Quickly ...
... customer service role * Proficiency in time management and multitasking to handle requests from diverse platforms. * Ability to solve Customer issues through both telephone and online chat.
... customer service role * Proficiency in time management and multitasking to handle requests from diverse platforms. * Ability to solve Customer issues through both telephone and online chat.
... virtual consultations with healthcare professionals and pharmacy services * Opportunities for ... Greet customers warmly and ensure an excellent customer experience * Assess customer needs and ...
... virtual consultations with healthcare professionals and pharmacy services * Opportunities for ... Greet customers warmly and ensure an excellent customer experience * Assess customer needs and ...
... virtual consultations with healthcare professionals and pharmacy services Opportunities for ... Greet customers warmly and ensure an excellent customer experience Assess customer needs and ...
... virtual consultations with healthcare professionals and pharmacy services Opportunities for ... Greet customers warmly and ensure an excellent customer experience Assess customer needs and ...
... virtual consultations with healthcare professionals and pharmacy services * Opportunities for ... Greet customers warmly and ensure an excellent customer experience * Assess customer needs and ...
... virtual consultations with healthcare professionals and pharmacy services * Opportunities for ... Greet customers warmly and ensure an excellent customer experience * Assess customer needs and ...
Virtual Chat Customer Service information
How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?
As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.
What is a virtual chat customer service representative?
A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.
What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?
| Aspect | Virtual Chat Customer Service | Virtual Phone Customer Service |
|---|---|---|
| Credentials | Basic customer service skills, sometimes certifications in communication | Similar credentials, often with additional phone etiquette training |
| Work Environment | Online chat platforms, remote from home | Call centers or remote, handling customer calls |
| Employer & Industry | Retail, tech, e-commerce companies | Telecommunications, retail, service industries |
| Search & Comparison | Often compared for remote customer support roles | Commonly compared with chat roles for communication methods |
Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.
What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?
To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Quebec? The most popular types of Chat Customer Service jobs in Quebec are:
What are popular job titles related to Virtual Chat Customer Service jobs in Quebec? For Virtual Chat Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Quebec look for? The top searched job categories for Virtual Chat Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Virtual Chat Customer Service jobs? Cities in Quebec with the most Virtual Chat Customer Service job openings:
Full-time
Medical, Retirement
Re-posted 18 days ago
Job description
Youtube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. Your job Take calls from clients Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans) Listen to clients’ needs and offer personalized solutions Help clients use our banking applications Refer clients with specialized needs to the correct sector Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance. Your team Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. Learning and development You’ll start with a training program lasting 6 to 8 weeks. Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer. We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training. Prerequisites High school diploma Customer service experience Aptitude for building strong relationships and proactively establishing ties with clients sacF CCSM Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team? Join us!