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Virtual Chat Customer Service Jobs in Quebec (NOW HIRING)

National Bank

  • Medical

  • Retirement

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

  • Medical

  • Retirement

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Customer Service Advisor Insurance

Montreal, QC · On-site +1

  • Medical

  • Retirement

As a Customer Service employee in the Insurance sector, you'll offer loan insurance solutions that ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Customer Service Advisor Insurance

Laval, QC · On-site +1

  • Medical

  • Retirement

As a Customer Service employee in the Insurance sector, you'll offer loan insurance solutions that ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

National Bank

Customer Service Advisor Insurance

Montreal, QC · On-site +1

  • Medical

  • Retirement

As a Customer Service employee in the Insurance sector, you'll offer loan insurance solutions that ... Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of ...

RONA+

Access to the GreenShield telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...

RONA+

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Become a member of our customer service team! Use your skills to guide customers, manage their ...

Grainger Businesses

CA$90K - CA$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Details The Customer Service Centre Improvement Manager is responsible for leading and ... Demonstrated ability to manage virtual teams, leveraging necessary technology * Excellent written ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Quebec

Virtual Chat Customer Service information

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Customer Service jobs in Quebec?

The most popular types of Chat Customer Service jobs in Quebec are:

What are popular job titles related to Virtual Chat Customer Service jobs in Quebec?

For Virtual Chat Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Quebec look for?

The top searched job categories for Virtual Chat Customer Service jobs in Quebec are:

What cities in Quebec are hiring for Virtual Chat Customer Service jobs?

Cities in Quebec with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Customer Service Agent

National Bank

On-site

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description

As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your role 

  • Answer client calls
  • Listen to clients' needs and offer personalized solutions.
  • Help clients use our banking applications
  • Advise and offer transaction or credit solutions
  • Refer clients with specialized needs to your colleagues
  • Collaborate and share knowledge with your colleagues

The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. 

The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. 5:00 p.m. 

Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.

Learning and development

You will begin with a eight to nine-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility. 

Prerequisites

  • High school diploma
  • Customer service experience
  • Promote the values of partnership, empowerment and agility
  • Eagerness to develop your skills

#CCSM

#sacBm
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Apply