ZipRecruiter

Log In

1

Chat Brand Rep Jobs (NOW HIRING)

2Modern

Customer Service Representative

$16.50 - $22.25/hr

... our brand represents. What You Will Own * Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered.

2Modern

Customer Service Representative

$16.50 - $22.25/hr

... our brand represents. What You Will Own * Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered.

CFS

Customer Service Representative

Richfield, OH · On-site

$15 - $20.25/hr

... and chat. This role resolves inquiries, processes requests, and ensures positive, efficient ... Direct impact on customer satisfaction and brand reputation * Clear processes, helpful tools, and ...

next page

Showing results 1-20

All JobsChat Brand Rep Jobs

Chat Brand Rep information

See salary details

$10

$18

$25

How much do chat brand rep jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for chat brand rep in the United States is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges a Chat Brand Rep faces when handling multiple customer conversations simultaneously?

A Chat Brand Rep often manages several customer chats at once, which requires excellent multitasking and organizational skills. One common challenge is maintaining a consistent and personalized tone while quickly switching between different inquiries. It’s essential to prioritize urgent issues, keep accurate records of each conversation, and ensure no customer feels neglected or receives delayed responses. Many companies provide tools and training to help reps stay organized and efficient in high-volume environments.

What are the key skills and qualifications needed to thrive as a Chat Brand Representative, and why are they important?

To thrive as a Chat Brand Rep, you need excellent written communication skills, strong product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Outstanding interpersonal skills, patience, and the ability to multitask help set top performers apart in this role. These skills and qualities are crucial for delivering prompt, accurate, and positive customer experiences that build brand loyalty and resolve issues efficiently.

What are Chat Brand Reps?

Chat Brand Reps are customer service professionals who represent a company or brand by engaging with customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They act as the digital face of the company and play a key role in ensuring customer satisfaction. Chat Brand Reps need strong communication skills, quick problem-solving abilities, and a good understanding of the brand’s offerings.
More about Chat Brand Rep jobs
What cities are hiring for Chat Brand Rep jobs? Cities with the most Chat Brand Rep job openings:
What states have the most Chat Brand Rep jobs? States with the most job openings for Chat Brand Rep jobs include:
What job categories do people searching Chat Brand Rep jobs look for? The top searched job categories for Chat Brand Rep jobs are:
Chat Brand Rep jobs near you
Infographic showing various Chat Brand Rep job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,392 per year, or $18.9 per hour.
Bilingual Italian & English Customer Support Agent

Bilingual Italian & English Customer Support Agent

Influx Inc

Remote

$19.25 - $25.50/hr

Other

Posted 13 days ago

Job description

Bilingual Italian & English Customer Support Agent

We are seeking experienced, customer-focused Multichannel Support Agents to handle Voice, Email, and Live Chat interactions for a seasonal consumer brand operating in Europe.

In this role, you will be the front-line brand representatives, delivering high-quality, timely, and professional support to the customers.

What You'll Do

  • Handle customer inquiries via phone, email, and chat in accordance with defined SLAs.
  • Provide accurate, clear, and empathetic responses across all channels.
  • Manage multiple conversations simultaneously (especially chat and email) while maintaining quality.
  • Resolve customer issues independently where possible and escalate complex cases appropriately.
  • Accurately document interactions in CRM/ticketing systems.
  • Adapt quickly to seasonal fluctuations in contact volume, particularly during peak periods.
  • Maintain professionalism and consistency when representing the brand across different markets.

What We're Looking For

Language Requirements Native or near-native proficiency in Italian and English.

Customer Support Experience

  • 2+ years experience in a multichannel customer support role (voice, email, and live chat)
  • Prior experience supporting consumer-facing or e-commerce brands is strongly preferred.
  • Comfortable working in environments with variable and seasonal volumes.

Communication & Soft Skills

  • Excellent verbal and written communication skills.
  • Strong active listening and empathy.
  • Ability to explain processes and solutions clearly and confidently.
  • Culturally aware and comfortable supporting customers across different regions.
  • Calm, professional, and solution-oriented under pressure.

Technical & System Skills

  • Experience using CRM, ticketing, and telephony systems. Prior experience using Zendesk would be a strong advantage.
  • Strong computer literacy and ability to learn new tools quickly.
  • Accurate documentation and attention to detail.

What Makes You a Great Fit

  • Prior experience working with international customers
  • Highly organized and self-disciplined.
  • Comfortable managing workload independently.
  • Flexible and adaptable to changing volumes and priorities.
  • Strong sense of ownership and accountability.
  • Professional, dependable, and brand-focused.

Schedule & Availability

  • Europe: Monday–Friday, 10:00–17:00 CET
  • Reliable availability during peak seasonal periods is essential.

What We Offer

  • 100% remote work
  • Collaborative and supportive global environment
  • Exposure to international clients
  • Opportunities for growth and development

Ideal Work Setup

  • System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
  • RAM: Minimum 8GB
  • Processor: Intel Core i5 or higher
  • Internet: 40–50 Mbps (download), 30 Mbps (upload)
  • Equipment: Wired headset
  • Environment: Quiet, distraction-free workspace

Important Notes! Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with @influx.com.

Apply