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Chat Brand Rep Jobs (NOW HIRING)

ScaleJet

Customer Care Specialist (phone, email, chat)

$17.50 - $23/hr

Customer Care Specialist (phone, email, chat) San José Province, San José, Costa Rica Or refer ... Represent the company brand with integrity and care in every interaction. Our benefits: * Work for ...

BOTE

Customer Experience Representative

Destin, FL · On-site

$14.50 - $19.75/hr

Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at ... contact us forms, chat, social media and reviews. * Maintain documentation of all Customer ...

Keffer Volkswagen

BDC Representative

Huntersville, NC · On-site

$14 - $18.75/hr

Are you ready to be a part of a brand new era? Keffer Volkswagen is under dynamic new management ... Promptly handle and respond to all incoming internet leads, phone calls, text messages, and chat ...

Keffer Volkswagen

BDC Representative

Huntersville, NC · On-site

$14 - $18.75/hr

Are you ready to be a part of a brand new era? Keffer Volkswagen is under dynamic new management ... Promptly handle and respond to all incoming internet leads, phone calls, text messages, and chat ...

Keffer Volkswagen

BDC Representative

Huntersville, NC

$14 - $18.75/hr

Are you ready to be a part of a brand new era? Keffer Volkswagen is under dynamic new management ... Promptly handle and respond to all incoming internet leads, phone calls, text messages, and chat ...

Keffer Volkswagen

BDC Representative

Huntersville, NC

$14 - $18.75/hr

Are you ready to be a part of a brand new era? Keffer Volkswagen is under dynamic new management ... Promptly handle and respond to all incoming internet leads, phone calls, text messages, and chat ...

Lilly Pulitzer

Customer Service Representative

$16.50 - $22.25/hr

  • PTO

Regular Brand Strategy Our Brand mission is to inspire confidence and optimism, inviting everyone ... The primary points of interaction with consumers will be through phone, email, live chat, and ...

Socket.dev

Brand Partnerships Director, US

Manhattan, NY · On-site

$160 - $180/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat signals, and survey data -- and premium inventory grounded in our direct SDK integrations. Our ... Represent Verve in the room -- Representing Verve at brand-side (not agency-side) forums, marketing ...

Lucchese

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17/hr

... via phone, live chat, and email regarding products, services, and the brand. * Bring emotion ... A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries ...

Lucchese Boot CO

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

... via phone, live chat, and email regarding products, services, and the brand. * Bring emotion ... A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries ...

LUCCHESE INC

Customer Service Representative

El Paso, TX · On-site

$14.50 - $19.75/hr

... via phone, live chat, and email regarding products, services, and the brand. * Bring emotion ... A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries ...

Verve

Brand Partnerships Director, US

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat signals, and survey data - and premium inventory grounded in our direct SDK integrations. Our ... Represent Verve in the room - Representing Verve at brand-side (not agency-side) forums, marketing ...

BOTE

Customer Experience Representative

Destin, FL

$14.50 - $19.75/hr

Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at ... contact us forms, chat, social media and reviews. * Maintain documentation of all Customer ...

BOTE

Customer Experience Representative

Destin, FL · On-site

$14.50 - $19.75/hr

Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at ... contact us forms, chat, social media and reviews. * Maintain documentation of all Customer ...

Path Resorts

Path Vacations Brand Ambassador

Concord, NH · On-site

$16/hr

  • Retirement

  • PTO

Represent our resort at epic events like concerts, sports events, trade shows, and fun-filled fairs ... Chat with eventgoers, create awesome first impressions, and share what makes Path Resorts ...

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All JobsChat Brand Rep Jobs

Chat Brand Rep information

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How much do chat brand rep jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat brand rep in the United States is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges a chat brand rep faces when handling multiple customer conversations simultaneously?

A Chat Brand Rep often manages several customer chats at once, which requires excellent multitasking and organizational skills. One common challenge is maintaining a consistent and personalized tone while quickly switching between different inquiries. It’s essential to prioritize urgent issues, keep accurate records of each conversation, and ensure no customer feels neglected or receives delayed responses. Many companies provide tools and training to help reps stay organized and efficient in high-volume environments.

What are the key skills and qualifications needed to thrive as a chat brand rep?

To thrive as a Chat Brand Rep, you need excellent written communication skills, strong product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Outstanding interpersonal skills, patience, and the ability to multitask help set top performers apart in this role. These skills and qualities are crucial for delivering prompt, accurate, and positive customer experiences that build brand loyalty and resolve issues efficiently.

What is a chat brand rep?

Chat Brand Reps are customer service professionals who represent a company or brand by engaging with customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They act as the digital face of the company and play a key role in ensuring customer satisfaction. Chat Brand Reps need strong communication skills, quick problem-solving abilities, and a good understanding of the brand’s offerings.
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What states have the most Chat Brand Rep jobs?

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Chat Brand Rep jobs near you
Infographic showing various Chat Brand Rep job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,392 per year, or $18.9 per hour.

Customer Care Specialist (phone, email, chat)

ScaleJet

Remote

$17.50 - $23/hr

Other

Re-posted 24 days ago

Job description

Customer Care Specialist (phone, email, chat)

San José Province, San José, Costa Rica Or refer someone

About the job Customer Care Specialist (phone, email, chat)

Our client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for a Customer Care Specialist for a full-time remote job.

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in customer support via phone, email, and chat. The ideal candidate has a background in call centers, reception, or Amazon customer service, and knows how to handle even the most challenging conversations with kindness and professionalism across multiple communication channels.

About the company:

The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere.

The company prides itself on exceptional customer service and offers comprehensive warranties, including options for natural disaster protection. For those passionate about creating products that inspire active play and foster family connections, and who thrive in a collaborative, customer-focused environment, this company offers a great opportunity to elevate a career.

Requirements:

  • Fluent English speaker with a clear US accent.
  • Previous experience in call center, receptionist, or Amazon customer support roles (phone, email, and chat) is necessary.
  • Patient, empathetic, and able to de-escalate tense situations.
  • Strong verbal and written communication skills.
  • Comfortable using CRM tools and customer support platforms (call, email, and chat systems).
  • Proactive, organized, and able to multitask in a fast-paced environment.
  • Tech-savvy and quick to learn new systems.
  • Availability during US business hours (9 AM – 5 PM EST/PST).
  • A kind, calm attitude and a genuine desire to help others.

Key responsibilities:

  • Provide customer support via phone, email, and chat in a courteous, clear, and effective manner.
  • Handle inquiries related to orders, shipping, product issues, warranties, and returns.
  • Remain calm, empathetic, and solution-oriented, especially when assisting frustrated customers across all communication channels.
  • Accurately log all customer interactions in the CRM system.
  • Collaborate with other departments to resolve escalated issues efficiently.
  • Continuously look for ways to improve the customer experience.
  • Represent the company brand with integrity and care in every interaction.

Our benefits:

  • Work for a market-proven, fast-growing company.
  • Competitive salary.
  • Supportive work environment.
  • Fully remote work.

Or refer someone

Apply