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Chat Brand Rep Jobs (NOW HIRING)

Verve

Brand Partnerships Director, US

New York, NY · On-site

... chat signals, and survey data - and premium inventory grounded in our direct SDK integrations. Our ... Represent Verve in the room - Representing Verve at brand-side (not agency-side) forums, marketing ...

Path Resorts

Path Vacations Brand Ambassador

Boston, MA · On-site

$16/hr

Represent our resort at epic events like concerts, sports events, trade shows, and fun-filled fairs ... Chat with eventgoers, create awesome first impressions, and share what makes Path Resorts ...

Noctis Strategy Corp Inc

Be Seen First

Retail Brand Ambassador

Crafton, PA · On-site

$50K - $65K/yr

You will be hands-on, representing Fortune 500 and 100 brands, major players in the energy sector ... You are a people person who can comfortably chat with anyone, anywhere. You bring a positive ...

Noctis Strategy Corp Inc

Be Seen First

Retail Brand Ambassador

Crafton, PA · On-site

$50K - $65K/yr

You will be hands-on, representing Fortune 500 and 100 brands, major players in the energy sector ... You are a people person who can comfortably chat with anyone, anywhere. You bring a positive ...

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Chat Brand Rep information

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How much do chat brand rep jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat brand rep in the United States is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.12 per hour, depending on experience, location, and employer.

What is a chat brand rep?

Chat Brand Reps are customer service professionals who represent a company or brand by engaging with customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They act as the digital face of the company and play a key role in ensuring customer satisfaction. Chat Brand Reps need strong communication skills, quick problem-solving abilities, and a good understanding of the brand’s offerings.

What are the key skills and qualifications needed to thrive as a chat brand rep?

To thrive as a Chat Brand Rep, you need excellent written communication skills, strong product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Outstanding interpersonal skills, patience, and the ability to multitask help set top performers apart in this role. These skills and qualities are crucial for delivering prompt, accurate, and positive customer experiences that build brand loyalty and resolve issues efficiently.

What are some common challenges a chat brand rep faces when handling multiple customer conversations simultaneously?

A Chat Brand Rep often manages several customer chats at once, which requires excellent multitasking and organizational skills. One common challenge is maintaining a consistent and personalized tone while quickly switching between different inquiries. It’s essential to prioritize urgent issues, keep accurate records of each conversation, and ensure no customer feels neglected or receives delayed responses. Many companies provide tools and training to help reps stay organized and efficient in high-volume environments.
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Chat Brand Rep jobs near you
Infographic showing various Chat Brand Rep job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,392 per year, or $18.9 per hour.

Brand Partnerships Director, US

Verve

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 hours ago

Key responsibilities

  • Build and maintain senior brand relationships with key decision-makers such as CMOs, Global Heads of Media, and VPs of Brand.

  • Engage in brand planning cycles early to incorporate Verve's data, formats, and capabilities into the brand's strategic discussions.

  • Represent Verve at brand-side forums, conferences, and roundtables to enhance its profile with brand teams.

Job description

Who We Are
Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more at verve.com.
Verve For Advertisers is a technology company that empowers brands and agencies to target audiences based on declared intent, following them from initial curiosity to ultimate decisioning, to drive measurable outcomes.
We've unified the company's demand-side offering under the VFA name, bringing together the largest on-site search-intent dataset outside of walled gardens - built on data partnerships with 3M+ websites, LLM chat signals, and survey data - and premium inventory grounded in our direct SDK integrations. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and outcomes across premium omnichannel inventory.
About the team
Verve is building a Brand Direct function - a small, senior team that sells and services select brand accounts directly, alongside our existing agency relationships, rather than replacing them. The goal is to get Verve's data, formats, and capabilities into brand planning conversations earlier, and to prove that dedicated brand-side support grows accounts faster than agency coverage alone.
This is a new team and a founding hire. You'll help define what "brand direct" looks like at Verve in practice, working closely with the Global VP of Brand Partnerships from day one.
The role
As Brand Partnerships Director, US, you'll own a portfolio of named brand accounts in the US, working as a generalist across categories rather than a single vertical. This is a senior individual contributor role - not a people-management role in the first instance - designed for someone who wants to build something and has the option to grow into managing a local team as the function scales.
You are a hunter first: someone who can open doors at brand (not agency) level, build credibility fast, and turn a first meeting into a durable, revenue-generating relationship. Prior experience or relationships in a specific vertical (e.g. CPG/Retail, Travel, Finance, Beauty/Lux) are a strong plus, as this role has the potential to grow into leading a vertical specialist team.
Responsibilities include
  • Build senior brand relationships - Owning relationships at CMO, Global Head of Media, and VP of Brand level, along with key line-of-business leads such as Data, Creative, and Measurement within the brand.
  • Get ahead of the brief - Getting into brand planning cycles early so Verve's data, formats, and capabilities are already part of the conversation before the brief reaches the agency.
  • Represent Verve in the room - Representing Verve at brand-side (not agency-side) forums, marketing conferences, and roundtables to build Verve's profile with brand teams directly.
  • Commission insight work - Working with the insights and data teams to build brand-specific audience stories, category reports, and trend pieces that give brands a reason to meet and stay engaged.
  • Secure Joint Business Plans - Working towards annual brand frameworks that lock in investment and strategic commitment at brand level, independent of which agency holds the account.
  • Run the pilot - Building and pitching a defined target list of named accounts, with revenue tracked separately from non-brand-direct-supported business to prove the model.
  • Co-sell, don't compete - Partner with the existing agency sales team under a joint commercial framework - this role is additive to agency relationships, not competitive with them; revenue is double-counted so both sides are incentivized to collaborate.

Here are a few indicators that you're the right person
  • You have a track record of building and owning senior client relationships directly with brands or marketers, not solely through an agency or intermediary.
  • You have genuine "hunter" instincts - you're comfortable prospecting, opening new doors, and creating momentum in a newly-created role with no existing playbook.
  • You have an existing network of brand-side contacts in the UK; a specific category or vertical angle (e.g. CPG/Retail, Travel, Finance, Beauty/Lux) is a plus but not required.
  • You're comfortable with ambiguity and building process as you go - this is a Phase 1 hire into a function that will evolve quickly.
  • You have strong commercial instincts: you can read an account's growth potential and prioritize your time accordingly.
  • You bring experience in media, adtech, data, or a related commercial sales environment as helpful context, though the core skill this role requires is brand-side relationship building.

Some company benefits include
  • Competitive salary & favorable commission package
  • Health, dental, and vision insurance, plus mental health resources
  • 401(k) match and generous PTO
  • Hybrid work environment (NYC office)
  • Free lunch for onsite team members in NYC
  • Volunteer Opportunities
  • Opportunities for professional development in a high-growth ad tech company

Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.
We're open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.
Communications regarding your application will only come from @jungroup.com or @verve.com email addresses.
This position is eligible for variable compensation (commission/bonus) based on performance.
Salary Range
$160,000-$180,000 USD
Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights.
If you are located in the EU or UK visit our privacy policy to understand how Verve processes your personal information and how you can exercise your rights.

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