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Chat Brand Rep Jobs in Tennessee (NOW HIRING)

Home Town Disposal

Customer Service Representative

Memphis, TN · On-site

$14 - $19.25/hr

... chat support. The Customer Service Representative reports to the Customer Service Supervisor ... Be a brand ambassador for Greenmark, driving a culture of excellence and true partnership with team ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Represent the brand with every word you write: you are not a support agent, you are a concierge ... Fast, accurate typing - you can keep up with live chat and high-volume email without sacrificing ...

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Chat Brand Rep information

What are some common challenges a chat brand rep faces when handling multiple customer conversations simultaneously?

A Chat Brand Rep often manages several customer chats at once, which requires excellent multitasking and organizational skills. One common challenge is maintaining a consistent and personalized tone while quickly switching between different inquiries. It’s essential to prioritize urgent issues, keep accurate records of each conversation, and ensure no customer feels neglected or receives delayed responses. Many companies provide tools and training to help reps stay organized and efficient in high-volume environments.

What are the key skills and qualifications needed to thrive as a chat brand rep?

To thrive as a Chat Brand Rep, you need excellent written communication skills, strong product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Outstanding interpersonal skills, patience, and the ability to multitask help set top performers apart in this role. These skills and qualities are crucial for delivering prompt, accurate, and positive customer experiences that build brand loyalty and resolve issues efficiently.

What is a chat brand rep?

Chat Brand Reps are customer service professionals who represent a company or brand by engaging with customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They act as the digital face of the company and play a key role in ensuring customer satisfaction. Chat Brand Reps need strong communication skills, quick problem-solving abilities, and a good understanding of the brand’s offerings.

What are popular job titles related to Chat Brand Rep jobs in Tennessee?

For Chat Brand Rep jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Chat Brand Rep jobs in Tennessee look for?

The top searched job categories for Chat Brand Rep jobs in Tennessee are:

What cities in Tennessee are hiring for Chat Brand Rep jobs?

Cities in Tennessee with the most Chat Brand Rep job openings:

Chat Brand Rep jobs near you
Infographic showing various Chat Brand Rep job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 25% In-person, and 75% Remote job distribution.

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Genesco

Nashville, TN • On-site

$16.50 - $21/hr

Other

Posted 18 days ago

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

74th of 104 rated fashion retailers

Job description

Seasonal Chat Support Representatives

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Note: Work From Home opportunity available only to Tennessee residents.

Key Responsibilities:

  • Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
  • Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
  • Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
  • Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
  • Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
  • Additional Support: Perform other duties as needed to support overall business operations.

Qualifications:

  • Experience: Previous customer service or retail experience is preferred but not required.
  • Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
  • Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
  • Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
  • Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
  • Conflict Resolution: Professionalism in handling and de-escalating conflicts.
  • Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
    • Sunday: 10:00 AM – 7:00 PM
    • Monday–Friday: 7:00 AM – 8:00 PM
    • Saturday: 9:00 AM – 6:00 PM

    Note: Business hours may extend during peak times to meet coverage needs.

  • What We Offer:
    • Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
    • Weekly Pay: Receive weekly payment every Friday
    • Paid Training: Start with two weeks of fully paid training to set you up for success
    • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
    • Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

    Education: High School or better.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Genesco employees say

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Get the full story on Breakroom

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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