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Chat Brand Rep Jobs in Tennessee (NOW HIRING)

Home Town Disposal

Customer Service Representative

Memphis, TN · On-site

$14 - $19.25/hr

... chat support. The Customer Service Representative reports to the Customer Service Supervisor ... Be a brand ambassador for Greenmark, driving a culture of excellence and true partnership with team ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Every email you write, every call you take, every chat you handle is a moment where a family has ... Represent the brand with every word you write: you are not a support agent, you are a concierge

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Represent the brand with every word you write: you are not a support agent, you are a concierge ... Fast, accurate typing - you can keep up with live chat and high-volume email without sacrificing ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Represent the brand with every word you write: you are not a support agent, you are a concierge ... Fast, accurate typing; you can keep up with live chat and high-volume email without sacrificing ...

LegacyBox

Customer Service Concierge Agent

Chattanooga, TN · On-site

$14 - $19/hr

Represent the brand with every word you write: you are not a support agent, you are a concierge ... Fast, accurate typing; you can keep up with live chat and high-volume email without sacrificing ...

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Chat Brand Rep information

What is a chat brand rep?

Chat Brand Reps are customer service professionals who represent a company or brand by engaging with customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They act as the digital face of the company and play a key role in ensuring customer satisfaction. Chat Brand Reps need strong communication skills, quick problem-solving abilities, and a good understanding of the brand’s offerings.

What are the key skills and qualifications needed to thrive as a chat brand rep?

To thrive as a Chat Brand Rep, you need excellent written communication skills, strong product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Outstanding interpersonal skills, patience, and the ability to multitask help set top performers apart in this role. These skills and qualities are crucial for delivering prompt, accurate, and positive customer experiences that build brand loyalty and resolve issues efficiently.

What are some common challenges a chat brand rep faces when handling multiple customer conversations simultaneously?

A Chat Brand Rep often manages several customer chats at once, which requires excellent multitasking and organizational skills. One common challenge is maintaining a consistent and personalized tone while quickly switching between different inquiries. It’s essential to prioritize urgent issues, keep accurate records of each conversation, and ensure no customer feels neglected or receives delayed responses. Many companies provide tools and training to help reps stay organized and efficient in high-volume environments.

What are popular job titles related to Chat Brand Rep jobs in Tennessee?

For Chat Brand Rep jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Chat Brand Rep jobs in Tennessee look for?

The top searched job categories for Chat Brand Rep jobs in Tennessee are:

What cities in Tennessee are hiring for Chat Brand Rep jobs?

Cities in Tennessee with the most Chat Brand Rep job openings:

Chat Brand Rep jobs near you
Infographic showing various Chat Brand Rep job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 25% In-person, and 75% Remote job distribution.

Chat Support Representative - Journeys (Onsite)

Genesco Inc

Nashville, TN • On-site

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Genesco rating

4.9

Company rating: 4.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

88th of 105 rated fashion retailers

Job description

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.
Job Responsibilities:
  • Communicate with customers via phone to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
  • Foster strong customer relationships to enhance retention and loyalty.
  • Work cross-functionally with internal teams to ensure seamless customer experience.
  • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
  • Serve as a brand ambassador by upholding company values and delivering outstanding service.
  • Apply coaching, feedback, and training to enhance performance and customer satisfaction.
  • Ensure the security and privacy of customer information.
  • Perform additional duties as required to support business operations.

Job Requirements:
  • High school diploma or GED.
  • 1-2 years of customer service or retail experience preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
  • Proficiency in learning and using new software applications.
  • Excellent problem-solving and conflict resolution skills.
  • Strong attention to detail and ability to multitask effectively.
  • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
  • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).

What We Offer:
  • Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
  • Paid Training: Start with two weeks of fully paid training to set you up for success
  • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
  • Comprehensive Benefits Package, including:
    • Medical, dental, and vision insurance
    • 401(k) retirement plan
    • Mental health wellness and support resources
    • Prescription benefits
    • Education assistance and student loan debt repayment support
    • Domestic partner allowance
    • And more!

What Genesco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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