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Chat Based Jobs (NOW HIRING)

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or ...

eTeam

US - Customer Solutions Rep IV - US4

Rio Rancho, NM · On-site

$14.50 - $19.50/hr

We are seeking a Customer Solutions Representative to support small and medium business (SMB) clients through chat-based interactions. This role combines customer support with sales enablement ...

The Josef Group

Software Engineer

Columbia, MD · On-site

$120 - $170/hr

Hands-on experience with AI- or LLM-powered developer tools, including chat-based interfaces or automated coding agents. * Ability to prototype, evaluate, and refine experimental tooling. * Solid ...

BCForward

Customer Service Rep - Hybrid Job

Rio Rancho, NM · On-site

$16 - $16.21/hr

The ideal candidate will have strong experience in customer entitlement validation, case management, and phone/chat-based support and a proven ability to resolve complex service requests, drive ...

New

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and ... TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and ...

Edgewaterit

DevOps Platform Engineer

Albuquerque, NM · On-site

$110 - $150/hr

Candidates should expect to collaborate continuously with team members throughout the day using a chat-based system and manage a high volume of communication, filtering information as needed.

Edgewaterit

$110 - $150/hr

Candidates should expect to collaborate continuously with team members throughout the day using a chat-based system and manage a high volume of communication, filtering information as needed.

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Chat Based information

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$23.5K

$59.5K

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How much do chat based jobs pay per year?

As of Aug 28, 2026, the average yearly pay for chat based in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.
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Chat Based jobs near you
Infographic showing various Chat Based job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.

Customer Care Specialist

Remote

ScaleJet
See more jobs at ScaleJetexternal

$17.50 - $23/hr

Other

Re-posted 6 days ago

Job description

Customer Care Specialist

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position.

We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.

It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales.

Key Responsibilities:

  • Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
  • Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
  • Handle customer questions related to orders, shipping, product issues, warranties, and returns.
  • Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
  • Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
  • Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.
  • Accurately document all customer interactions in the CRM system.
  • Work cross-functionally with internal teams to resolve customer concerns efficiently.
  • Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
  • Contribute ideas to improve the overall customer experience and engagement strategy.

Requirements:

  • Fluent English speaker with excellent written communication skills.
  • Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).
  • Empathetic, solution-oriented, and attentive to detail.
  • Confident using CRM tools, chat platforms, and social media channels for customer engagement.
  • Comfortable with proactive outreach and community interaction.
  • Tech-savvy and quick to learn new systems and tools.
  • Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
  • A friendly, calm demeanor and a genuine desire to help others.

What We Offer:

  • Work for a market-proven, fast-growing international company.
  • Competitive and timely salary.
  • Supportive and friendly work environment.
  • Be a part of something bigger, where you can have autonomy over your work.
  • Fully remote work and flexible working hours (work from whatever place).

Apply