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Chat Based Jobs (NOW HIRING)

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or ...

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

Performance-Based Incentives * Supportive & Collaborative Team Environment is a dynamic ... Live Chat Customer Support * Respond to customer inquiries through live chat in a timely and ...

TEC Accutite

Live Chat Representative

$16.50 - $22.25/hr

Live Chat Representative TEC is a vertically integrated petroleum industry engineering and ... TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and ...

Burjline Builders

CHAT SUPPORT AGENT

Virginia Beach, VA · On-site

$25 - $35/hr

Job Overview Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our ... This is a full-time position based in Virginia Beach, Virginia, United States . We are a forward ...

New

BrokerBot.ai

Native Mobile Software Engineer

Tucson, AZ · On-site

... chat-based mobile experiences • Familiarity with cross-platform strategies (shared business logic, design systems) • Prior work with real-time streaming, push notification systems, or offline ...

Burjline Builders

Chat Support Agent

Oklahoma City, OK · On-site

$25 - $35/hr

Job Overview Lightspeed HQ is seeking a dedicated and articulate Chat Support Agent to join our ... As a leading cloud-based commerce platform, Lightspeed empowers businesses in the retail ...

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Showing results 21-40

All JobsChat Based Jobs

Chat Based information

See salary details

$23.5K

$59.5K

$86.5K

How much do chat based jobs pay per year?

As of Aug 6, 2026, the average yearly pay for chat based in the United States is $59,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
More about Chat Based jobs
What cities are hiring for Chat Based jobs? Cities with the most Chat Based job openings:
What states have the most Chat Based jobs? States with the most job openings for Chat Based jobs include:
What job categories do people searching Chat Based jobs look for? The top searched job categories for Chat Based jobs are:
Chat Based jobs near you
Infographic showing various Chat Based job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,499 per year, or $28.6 per hour.

Customer Care Specialist

ScaleJet

Remote

$17.50 - $23/hr

Other

Re-posted 13 days ago

Job description

Customer Care Specialist

Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position.

We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.

It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales.

Key Responsibilities:

  • Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
  • Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
  • Handle customer questions related to orders, shipping, product issues, warranties, and returns.
  • Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
  • Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
  • Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.
  • Accurately document all customer interactions in the CRM system.
  • Work cross-functionally with internal teams to resolve customer concerns efficiently.
  • Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
  • Contribute ideas to improve the overall customer experience and engagement strategy.

Requirements:

  • Fluent English speaker with excellent written communication skills.
  • Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).
  • Empathetic, solution-oriented, and attentive to detail.
  • Confident using CRM tools, chat platforms, and social media channels for customer engagement.
  • Comfortable with proactive outreach and community interaction.
  • Tech-savvy and quick to learn new systems and tools.
  • Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
  • A friendly, calm demeanor and a genuine desire to help others.

What We Offer:

  • Work for a market-proven, fast-growing international company.
  • Competitive and timely salary.
  • Supportive and friendly work environment.
  • Be a part of something bigger, where you can have autonomy over your work.
  • Fully remote work and flexible working hours (work from whatever place).

Apply