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Chat Based Jobs in Washington (NOW HIRING)

The Josef Group

Cyber Security Analyst

Chantilly, VA · On-site

$190K/yr

Building and supporting systems that process incoming/outgoing data and chat-based communications * Maintaining and documenting operational tools, systems, and workflows * Applying advanced cyber ...

Belay Technologies

Senior Software Engineer

Laurel, MD · On-site

$122K - $160K/yr

... chat-based interfaces or automated coding agents. • Ability to prototype, evaluate, and refine experimental tooling. • Solid understanding of software development workflows and best practices.

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Chat Based information

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
What are popular job titles related to Chat Based jobs in Washington? For Chat Based jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Washington look for? The top searched job categories for Chat Based jobs in Washington are:
What cities in Washington are hiring for Chat Based jobs? Cities in Washington with the most Chat Based job openings:
Chat Based jobs near you
Infographic showing various Chat Based job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Software Engineer 3 (AI Assisted Developer Tooling)

Bigbear.ai

Columbia, MD • On-site

$151K - $303K/yr

Full-time

Re-posted 16 days ago

Job description

Overview

BigBear.ai is seeking a Software Engineer 3 to focus on improving the productivity and experience of software developers by building and integrating advanced development tooling. This role emphasizes AI-assisted IDE capabilities, automated code quality workflows, and experimentation with agentic and autonomous systems to support software development tasks. If you are passionate about enhancing developer workflows, leveraging AI to solve complex challenges, and building innovative tools, this is the opportunity for you.


Responsibilities

  • Tooling Development: Design and implement AI-assisted IDE and developer tooling capabilities
  • Agent Integration: Integrate agent-based systems for repetitive developer tasks such as code reviews, unit test generation, and code quality analysis
  • Experimentation: Experiment with autonomous or semi-autonomous agents to assist with development workflows
  • Platform Integration: Integrate new tools into existing development platforms and pipelines
  • Collaboration: Collaborate with customers and teammates to gather feedback and iterate on solutions
  • Effectiveness Measurement: Measure and document the effectiveness of tooling improvements

Qualifications

  • Clearance: Must possess and maintain an active TS/SCI w/Polygraph
  • Education & Experience:
    • 12 years of experience with a B.S. in a technical discipline or 4 additional years of experience in place of a degree
  • Technical Expertise:
    • Strong software engineering skills in one or more modern programming languages
    • Experience with IDEs, developer tools, or build and test systems
    • Proficiency in Python and Java
    • Hands-on experience with AI- or LLM-powered developer tools, including chat-based interfaces or automated coding agents
    • Ability to prototype, evaluate, and refine experimental tooling
    • Solid understanding of software development workflows and best practices