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Chat Based Jobs in Washington (NOW HIRING)

Belay Technologies

Senior Software Engineer

Laurel, MD · On-site

$190K - $240K/yr

Hands-on experience with AI- or LLM-powered developer tools, including chat-based interfaces or automated coding agents. * Ability to prototype, evaluate, and refine experimental tooling. * Solid ...

Belay Technologies

Senior Software Engineer

Laurel, MD · On-site

Hands-on experience with AI- or LLM-powered developer tools, including chat-based interfaces or automated coding agents. * Ability to prototype, evaluate, and refine experimental tooling. * Solid ...

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Chat Based information

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
What are popular job titles related to Chat Based jobs in Washington? For Chat Based jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Washington look for? The top searched job categories for Chat Based jobs in Washington are:
What cities in Washington are hiring for Chat Based jobs? Cities in Washington with the most Chat Based job openings:
Chat Based jobs near you
Infographic showing various Chat Based job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Senior Software Engineer

Belay Technologies

Laurel, MD • On-site

$190K - $240K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!
Belay Technologies is seeking a Senior Software Engineer to join our intel team. This Software Engineer will focus on Improving the productivity and experience of software developers by building and integrating advanced development tooling. The role emphasizes AI-assisted IDE capabilities, automated code quality workflows, and experimentation with agentic and autonomous systems to support development tasks.
Responsibilities:
  • Design and implement AI-assisted IDE and developer tooling capabilities.
  • Integrate agent-based systems for repetitive developer tasks such as code reviews, unit test generation, and code quality analysis.
  • Experiment with autonomous or semi-autonomous agents to assist with development workflows.
  • Integrate new tools into existing development platforms and pipelines.
  • Collaborate with customers and teammates to gather feedback and iterate on solutions.
  • Measure and document the effectiveness of tooling improvements

Candidates should have the following qualifications:
  • TS/SCI Clearance with polygraph
  • 12 yrs., B.S. in a technical discipline or 4 additional yrs. in place of B.S.

Candidates are required to have the following skills:
  • Strong software engineering skills in one or more modern programming languages.
  • Experience with IDEs, developer tools, or build and test systems.
  • Hands-on experience with AI- or LLM-powered developer tools, including chat-based interfaces or automated coding agents.
  • Ability to prototype, evaluate, and refine experimental tooling.
  • Solid understanding of software development workflows and best practices.

Candidates are desired to have the following skills:
  • Experience with automated code review or static analysis tools.
  • Knowledge of agentic AI frameworks or orchestration systems.
  • Experience working on developer platforms or internal engineering enablement teams.
  • Familiarity with CI/CD pipelines and DevOps practices.
  • Experience developing VS Code extensions (Typescript, Electron).

Perks and Benefits:
  • 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
  • 10% matching in 401(k) contributions vested on day one
  • $5,000 annual training/tuition
  • Student Loan Repayment Program
  • 100% company-funded HSA
  • Rich medical coverage (100% coinsurance)
  • Dental coverage including orthodontia
  • Up to $420,000 in life insurance, premiums 100% company funded
  • Amazon Prime, gym reimbursement, monthly lunches, games and prizes
  • Pet adoption program, generous referral bonus program, fun events, and more!

At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development.
Salary Range: $190,000 to $240,000
Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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