... based or Generative AI solutions. * 3 or more years of software development, to include design ... Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist. * Contact Center ...
... based or Generative AI solutions. * 3 or more years of software development, to include design ... Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist. * Contact Center ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Application Support Analyst
Toronto, ON · On-site
CA$73K - CA$86K/yr
... chat-based support) considered a strong asset. The target hiring salary for this position is $73,200 - $86,100. Placement within our salary range will be based on factors such as internal equity ...
Application Support Analyst
Toronto, ON · On-site
CA$73K - CA$86K/yr
... chat-based support) considered a strong asset. The target hiring salary for this position is $73,200 - $86,100. Placement within our salary range will be based on factors such as internal equity ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate ...
Chat Based information
What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?
To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.
What is a chat based job?
Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.
What are some common challenges faced by chat based customer support representatives, and how can they be managed?
Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.
What are popular job titles related to Chat Based jobs in Ontario? For Chat Based jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Chat Based jobs in Ontario look for? The top searched job categories for Chat Based jobs in Ontario are:
Full-time
Posted 21 days ago
Job description
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
What You'll Be Doing
- Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
- Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Perform system analysis and project management duties for the successful completion of a project.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
- 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
- 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
- 5+ years JavaScript experience.
- Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
- Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
- Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
- Team Player and the ability to mentor team members
- Desire to work in a fast-paced environment.
#LI-DD1
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
#LI-RemoteCanada
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About TTEC Digital
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Englewood, CO, US