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Chat Based Jobs in Utah (NOW HIRING)

Wsgr

AI Systems Manager

Salt Lake City, UT · On-site

The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer-facing products, and is accountable for ensuring these platforms remain secure, well-governed, cost ...

ParetoHealth

Senior Software Engineer

Salt Lake City, UT · Hybrid

$118K - $156K/yr

ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask ...

HireVue Inc

Senior FP&A Analyst | Fully Remote US

Sandy, UT · Remote

$81K - $101K/yr

The industry leader in science backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for ...

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All JobsChat Based JobsChat Based Jobs in Utah

Chat Based information

What is a chat based job?

Chat-based jobs involve providing customer support, technical help, or sales assistance through online chat platforms rather than phone or in-person communication. Employees in these roles interact with customers in real-time using text-based chat systems to answer questions, resolve issues, and provide information about products or services. These positions are commonly found in industries such as e-commerce, technology, and telecommunications, and often offer remote or flexible work options. Strong written communication skills and the ability to multitask are essential for success in chat-based jobs.

What are the key skills and qualifications needed to thrive as a chat support representative, and why are they important?

To thrive as a Chat Support Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is typically expected. Patience, empathy, and the ability to multitask help representatives build rapport with customers and handle multiple conversations efficiently. These skills ensure customer satisfaction, quick resolution of issues, and a positive brand experience.

What are some common challenges faced by chat based customer support representatives, and how can they be managed?

Chat-based customer support representatives often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and empathy in responses. Managing time effectively, using pre-approved scripts, and leveraging chat management tools can help address these challenges. Additionally, it's important to stay updated on product knowledge and company policies to answer queries efficiently. Regular communication with team members and supervisors also helps ensure consistent service quality and provides support when complex issues arise.

How do you become a chat based agent?

To become a chat-based agent, typically you need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via chat platforms. Some employers may require prior customer service experience or familiarity with specific tools like live chat software. Training is often provided, and a reliable internet connection is essential for remote roles.

What are popular job titles related to Chat Based jobs in Utah?

For Chat Based jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Chat Based jobs in Utah look for?

The top searched job categories for Chat Based jobs in Utah are:

Chat Based jobs near you
Infographic showing various Chat Based job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 16% Part Time, and 6% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Customer Support Chat/Email Specialist

Logan, UT • On-site

Conservice
Utilities • 1 - 5K employees

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

39th of 53 rated energy and utility

Good employer

Recommended by parents

Respectful managers

Learn more about Conserviceexternal

$15.75/hr

Full-time

Posted 8 days ago

Job description

CHAT/EMAIL SPECIALIST
Department: Customer Service
Schedule: Monday - Friday 8 am - 5 pm MT, or Monday - Friday 9 am - 6 pm MT
Wage: $15.75 per hour plus tier based performance pay
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Overview
Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.
Responsibilities
Address customer service emails
  • Maintain availability in chat software and answer incoming chat requests
  • Maintain high level of quality and customer service in all communication
  • Keep management updated on e-mail volume and specific complaints or issues
  • Communicate with clients and other departments as necessary
  • Assure quality control of outgoing email
  • Submit and follow up on personal EWOK submissions relating to emails and accounts
  • Take on additional assignments or projects as needed
  • Phone use:
    • Inconsistent (up to 5% of a workday)
    • Outbound calls to leasing offices as needed

Qualifications
  • Excellent written communication
  • Strong organization and time management
  • Good verbal & internal communication skills
  • Ability to work independently and efficiently
  • Consistent attendance record
  • No written warnings last 90 days

Education & Experience
  • High School Diploma / GED or equivalent
  • Comfortable enough with computers to learn and utilize Conservice's internal software and document important information
  • Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)
  • Past experience with chat/email customer communication helpful

What Conservice employees say

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