Chargeback Associate Jobs (NOW HIRING)

About Cymbiotika At Cymbiotika, we believe that wellness starts with trust. That’s why we’re committed to creating supplements that are not only effective but also transparent. From the moment you pick up one of our products, you’ll know exactly what’s inside—no hidden ingredients, no confusing labels. We take pride in using only the highest-quality ingredients, carefully sourced and backed by science, to ensure you’re getting the best of nature and innovation in every supplement.

We understand that health is personal, which is why our supplements are designed to work with your body, not against it. By focusing on bioavailability and using advanced liposomal delivery systems, we ensure that your body can absorb and use the nutrients to their fullest potential. Our goal is simple: to help you feel your best, with products you can trust, made with ingredients you feel good about.

With Cymbiotika, you’re not just taking a supplement—you’re joining a community of people who value wellness, science, and the power of transparency. We’re here to empower you on your journey to better health, every step of the way.

Role Overview

The AR Associate is responsible for managing customer accounts and ensuring timely, accurate collections in a fast-paced, growing company. This role handles invoicing, payment application, account reconciliations, and supports month-end close activities.

The AR Associate collaborates with Accounting, Sales, and Operations to resolve payment discrepancies, chargebacks, and disputes, while maintaining accurate records and professional communication with customers. This role also contributes to process improvements and automation initiatives to help streamline financial operations as the company scales.

Key Responsibilities

• Monitor and manage customer accounts to ensure timely collections and resolve outstanding balances.
• Process and apply customer payments accurately in NetSuite.
• Generate and distribute invoices, statements, and aging reports.
• Support the investigation and resolution of chargebacks, deductions, and disputes in collaboration with Accounting and Sales and Operations.
• Maintain accurate AR records and support month-end close activities.
• Support the implementation of process improvements and automation tools.
• Communicate professionally with internal and external stakeholders regarding payment status and account issues.

Additional Duties: Perform other related duties, responsibilities, and special projects as assigned based on business needs and organizational priorities.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience)
• 1–3 years AR, billing, or collections experience (e-commerce/consumer goods a plus)
• Proficient in NetSuite or similar accounting software and Excel
• Strong attention to detail and accuracy
• Excellent communication and problem-solving skills
• Comfortable in a fast-paced, high-growth environment

Work Location & Schedule

This position follows an enforced hybrid schedule, requiring team members to be present in our San Diego, California office at least four days per week (Monday–Thursday). Fridays are available for remote work. This role also requires attendance at all in-person monthly team meetings and quarterly company events.

Physical Requirements

This role primarily involves office-based work and requires the ability to occasionally lift, carry, or move items up to 20–30 pounds, such as files or office supplies. Employees should be able to sit or stand for extended periods and perform frequent computer-based tasks, including prolonged exposure to a computer screen.

Compensation & Total Rewards

The salary range for this position is $75,000-85,000 annually. Final compensation will be determined based on experience, skills, and qualifications relevant to the role.

Cymbiotika offers a comprehensive total rewards package designed to support employee wellness, growth, and work-life balance. Benefits include medical, dental, and vision coverage with employer-paid plan options, 401(k) with company match, paid holidays and PTO, flexible work-from-home Fridays, wellness and fitness perks, employee product discounts, catered team lunches, team-building events, and additional lifestyle benefits!