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Charge Off Collector Jobs (NOW HIRING)

MeridianLink

Product Manager - Collect

$94K - $161K/yr

... collector productivity, and charge-off avoidance - and use them to inform prioritization and demonstrate business impact. Cross-Functional Collaboration * Partner with Engineering, UX, Sales ...

Credit Union of Texas

Collections Officer

Allen, TX

Roll-Rate / Net Charge-Off Contribution on assigned portfolio. Monthly ▼ [Target] Collector productivity supports portfolio coverage. Right-Party Contacts (RPC) per day and Promises-to-Pay (PTP ...

Credit Union Texas

Collections Officer

Allen, TX · On-site

Roll-Rate / Net Charge-Off Contribution on assigned portfolio. Monthly ▼ [Target] Collector productivity supports portfolio coverage. Right-Party Contacts (RPC) per day and Promises-to-Pay (PTP ...

Credit Union of Texas

Collections Officer

Allen, TX · On-site

Roll-Rate / Net Charge-Off Contribution on assigned portfolio. Monthly [Target] Collector productivity supports portfolio coverage. Right-Party Contacts (RPC) per day and Promises-to-Pay (PTP) kept ...

America First Credit Union

Real Estate Collector

Roy, UT

$20.51 - $25.64/hr

Recommends accounts for charge off and completes related processing. Prepares documentation on ... Refers accounts to Legal Collector for civil matters, bankruptcy, foreclosure and related legal ...

America First Credit Union

Real Estate Collector

Roy, UT · On-site

$20.51 - $25.64/hr

Recommends accounts for charge off and completes related processing. Prepares documentation on ... Refers accounts to Legal Collector for civil matters, bankruptcy, foreclosure and related legal ...

Revity Credit Union

Collector

Granite City, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Handles inbound and outbound telephone calls with members needing assistance with delinquent obligations, reviewing data for workout solutions, skip tracing and making repossession and charge off ...

Mirror Lake Recovery Center

Insurance Collector

Burns, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... time off Responsibilities ESSENTIAL FUNCTIONS: * Provide strong customer service. * Review and ... Registration and charge entry for physician services provided in accordance with policy and ...

Acadia Healthcare

Insurance Collector

Burns, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... time off Responsibilities ESSENTIAL FUNCTIONS: * Provide strong customer service. * Review and ... Registration and charge entry for physician services provided in accordance with policy and ...

Acadia Healthcare

Insurance Collector

Burns, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... off ESSENTIAL FUNCTIONS: * Provide strong customer service. * Review and submit claims to third ... Registration and charge entry for physician services provided in accordance with policy and ...

Fifth Third

Mortgage Collector

Cincinnati, OH · On-site

Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and ... Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for ...

GECU

Collector I (Hybrid)

El Paso, TX · On-site

$15.50 - $20.75/hr

Prepares and recommends uncollectible loans for collateral inspection, repossession, demand, or charge off. Inputs loan applications and referrals for approval/denial. Respond to telephone inquiries ...

Fifth Third Bank

Mortgage Collector

Cincinnati, OH · On-site

Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and ... Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for ...

Fulton Bank

Residential Mortgage Collector

East Petersburg, PA

$18.56 - $29.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinates the review and collection of delinquent residential mortgage loans in various stages of delinquency or default, including pre-foreclosure and post-charge-off phases, and/or mortgages ...

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Charge Off Collector information

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How much do charge off collector jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for charge off collector in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a charge off collector, and why are they important?

To thrive as a Charge Off Collector, you need strong knowledge of collections processes, account management, and relevant regulations such as the Fair Debt Collection Practices Act, often supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and payment processing tools is typically required. Excellent negotiation, active listening, and problem-solving skills help build rapport with debtors and achieve favorable outcomes. These skills and qualities are crucial for maximizing recoveries while maintaining compliance and customer relationships.

What are some common challenges faced by charge off collectors, and how can they overcome them?

Charge Off Collectors often encounter challenges such as dealing with unresponsive or distressed customers and meeting recovery targets within strict timelines. To overcome these obstacles, it’s important to develop strong communication and negotiation skills, remain patient and empathetic, and stay organized with detailed records. Collaborating closely with team members and supervisors can also provide support and strategies for handling difficult cases. Ongoing training and adapting to regulatory changes are key to success in this role.

What is a charge off collector?

Charge Off Collectors are professionals who work on recovering debts that have been written off as unlikely to be paid by the original lender. These collectors typically contact individuals or businesses whose debts have been charged off, negotiate payment arrangements, and try to collect as much of the outstanding balance as possible. Their work often involves working with delinquent accounts, understanding financial regulations, and using effective communication and negotiation skills to resolve debts. Charge Off Collectors may work for collection agencies, banks, or other financial institutions.
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Charge Off Collector jobs near you
Infographic showing various Charge Off Collector job openings in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 93% In-person, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,657 per year, or $21 per hour.

Senior Collector - Charge Off (Remote/Monthly Bonus)

Exeter Finance LLC

Irving, TX • On-site, Remote

$22.90 - $29/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Exeter Finance rating

9.1

Company rating: 9.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:
Manage a portfolio of accounts that are 81+ days delinquent, utilizing advanced collection strategies to resolve overdue payments. Use advanced knowledge of debt recovery, customer negotiation, and conflict resolution to handle complex accounts, including high-value or high-risk cases.
Job Duties:
  • Manage and analyze a portfolio of high-risk delinquent accounts by developing the most suitable collection strategies, proactively identifying high-risk accounts to avoid further delinquency. Negotiate payment arrangements with customers, such as settlements, payment plans, and other resolutions.
  • Maintain accurate records of all customer interactions, payment arrangements, disputes, and resolutions, and ensure timely reporting of account statuses, collection efforts, and risks to management.
  • Resolve complex disputes, payment issues, or escalations from junior collectors, and provide feedback, training, and support to improve team performance and maintain customer satisfaction.
  • Meet or exceed department goals related to recovery rates, resolution times, and account management targets by continuously reviewing and refining collection approaches based on industry trends and regulatory changes.
  • Collaborate with internal teams to address customer issues, resolve escalated cases, and support broader department objectives; escalate unresolved or particularly challenging cases for further action as needed.
  • Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.

Education and Work Experience:
  • Education: High school diploma or equivalent, degree preferred
  • Work Experience: 2+ years in auto finance operations (2+ specialty groups required for specialty teams)
  • Extensive experience in collections or debt recovery, with a demonstrated ability to manage complex or high-risk accounts.
  • Advanced negotiation skills and the ability to reach favorable outcomes while maintaining positive customer relationships.
  • Deep understanding of collections practices, legal regulations, and industry standards related to debt recovery.
  • Strong communication skills, both verbal and written, with the ability to handle difficult customer interactions with professionalism and tact.
  • Leadership and mentoring abilities, with experience guiding and training junior team members.
  • Excellent organizational skills, with the ability to manage a large and diverse portfolio of accounts.
  • Proficiency with collection software, CRM systems, and office productivity tools.
  • Strong problem-solving skills, with the ability to analyze situations and develop effective strategies for collection.
  • Ability to work independently and as part of a team, achieving individual and department-wide goals.
  • High attention to detail and the ability to accurately document and track account status and customer interactions.
  • Ability to maintain composure in high-pressure situations and navigate customer disputes or challenges effectively.

#LI-Remote
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
The pay range for this role is $22.90 - $29.00 hourly.
Exeter Finance LLC is an Equal Opportunity Employer.

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