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Chapter Operations Jobs (NOW HIRING)

Entrepreneurs' Organization

VP, Chapter Operations

POSITION SUMMARY EO's Vice President, Chapter Operations serves as the senior leader accountable for the full operational and strategic health of EO's global chapter network. This role provides ...

Entrepreneurs' Organization

POSITION SUMMARY EO's Vice President, Chapter Operations serves as the senior leader accountable for the full operational and strategic health of EO's global chapter network. This role provides ...

Sierra Club Ohio

Chapter Secretary

Cincinnati, OH

Chapter secretaries should also work with the Council delegate to keep informed of national policies and changes that affect chapter operation, and inform the chairs and secretaries of groups and ...

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How much do chapter operations jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for chapter operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Chapter Operations, and why are they important?

To thrive in Chapter Operations, you typically need strong organizational skills, experience in event coordination, and a background in business administration or nonprofit management. Familiarity with membership management systems, budgeting tools, and common office software is highly valued. Exceptional communication, attention to detail, and leadership abilities set top performers apart in this role. These skills ensure efficient chapter functioning, member engagement, and the successful execution of organizational goals.

How does a Chapter Operations professional typically collaborate with chapter leaders and members to ensure smooth functioning of the chapter?

Chapter Operations professionals play a central role in facilitating communication and coordination between chapter leaders, members, and the broader organization. They are often responsible for organizing meetings, maintaining records, and ensuring compliance with organizational policies. Collaboration is frequent and involves supporting event planning, resolving member issues, and providing guidance on operational procedures. This role requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities to help the chapter achieve its goals.

What are Chapter Operations?

Chapter Operations refer to the processes and activities involved in managing and maintaining a chapter of an organization, such as a fraternity, sorority, nonprofit, or professional association. This includes coordinating meetings, managing membership, overseeing finances, ensuring compliance with organizational policies, and facilitating communication between members and leadership. Effective chapter operations are essential for achieving the chapter's goals, maintaining engagement, and upholding the standards set by the parent organization.

What is the difference between Chapter Operations vs Chapter Manager?

AspectChapter OperationsChapter Manager
ResponsibilitiesOversees chapter activities, coordinates events, manages chapter programsLeads chapter team, manages chapter staff, implements strategic goals
Required CredentialsExperience in event planning, volunteer coordination, or chapter supportLeadership experience, possibly certifications in management or organizational leadership
Work EnvironmentOffice, chapter locations, event sitesOffice-based with frequent travel to chapter locations
Industry UsageCommon in nonprofit and membership organizationsCommon in nonprofit organizations managing chapters

Chapter Operations typically focus on supporting and coordinating chapter activities, while Chapter Managers have a broader leadership role, overseeing staff and strategic planning. Both roles are essential in nonprofit organizations, but Chapter Managers usually hold more responsibility for overall chapter success.

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What job categories do people searching Chapter Operations jobs look for? The top searched job categories for Chapter Operations jobs are:
Chapter Operations jobs near you
Infographic showing various Chapter Operations job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,239 per year, or $24.2 per hour.
VP, Chapter Operations

VP, Chapter Operations

Entrepreneurs' Organization

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Description
THE ORGANIZATION
Entrepreneurs' Organization ("EO") is a global nonprofit membership organization and peer network for entrepreneurs, connecting approximately 20,000 members through more than 220 chapters worldwide. EO's purpose is to move the world forward by unlocking the full potential of entrepreneurs. Since 1987, EO has helped entrepreneurs achieve transformational growth through life-enhancing connections, shared experiences, and collaborative learning. Guided by EO's core values, trust and respect, thirst for learning, think big, be bold, and together we grow, EO's international staff works across diverse cultures in support of EO's global community. As an EO employee, you will work in a global entrepreneurial community and have opportunities for learning, collaboration, and professional growth. EO offers a competitive total rewards package, including benefits and professional development support, and a flexible work environment, subject to role, location, and applicable plan terms.
POSITION SUMMARY
EO's Vice President, Chapter Operations serves as the senior leader accountable for the full operational and strategic health of EO's global chapter network. This role provides executive-level oversight across all chapter-facing functions, with three primary areas of direct leadership: Chapter Health, Net Growth, and Forum. Each is led by a Senior Director reporting directly to this role. In addition, the VP holds strategic oversight over EO's chapter operations model in both its current state and as it expands. The VP will drive the strategic direction and integration of these accountabilities, ensuring a coherent, consistent, and high-quality member experience across all 220+ chapters worldwide. Further, this role is responsible for team health and development across a team of 20.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary Responsibilities
  • Serve as the strategic integrator across all areas of chapter operations, including Chapter Health, Net Growth, and Forum, ensuring these areas operate as an aligned chapter operations system rather than as separate functions; connect priorities, insights, and decision-making across teams so EO's approach to chapter operations is cohesive, scalable, and greater than the sum of its parts.
  • Develop and lead EO's long-range chapter operations strategy, with full accountability for: (1) the overarching chapter operations strategy to support EO's next phase of growth; and (2) strategies to serve potential non-geographic chapters in the future. This work will shape how EO's chapter network operates at scale - without this strategic architecture, the risk is a fragmented network that cannot deliver consistent support or coherent global impact.
  • Provide strategic oversight and governance of all chapter-facing membership policies, including Chapter Agreements, naming conventions, probation processes, and chapter closure procedures. Ensure these policies are current, clearly communicated, and consistently applied across all chapters and regions. Clear, well-governed policies protect EO's brand, ensure equity across the network, and give staff the authority they need to address non-compliance before it becomes a chapter health issue.
  • Serve as a key organizational integrator ensuring alignment across Membership and EO's functional teams, including Finance and Technology, as they relate to chapter operations.
  • Implement designated cross-functional projects as agreed upon with the CMO.

Oversight Areas
  • Chapter Health: Provide executive-level oversight of the Chapter Health function. This team's purpose is to strengthen long-term chapter performance and sustainability through proactive health measurement, lifecycle management, and scalable support frameworks. Strategic focus areas include chapter excellence and sustainability, proactive support and intervention, and chapter alignment and operational effectiveness. The VP ensures this function is resourced and directed to: maintain and evolve the Chapter Health Framework; enable chapter leader success across Area Directors, Chapter Presidents, and chapter staff; oversee chapter diagnostics, lifecycle management, and chapter-facing program development; set standard chapter operations policies; manage at-risk chapter governance processes; and ensure effective rollout of chapter operational platforms. Chapter health is the foundation of EO's value proposition: without a consistent, well-governed standard, the organization cannot prioritize resources, identify at-risk chapters early, or replicate success across its global network.
  • Net Growth: Provide executive-level oversight of the Net Growth function. This team's purpose is to drive sustainable membership growth through recruitment, regional growth planning, and member engagement across the full tenure lifecycle. The VP ensures this function delivers on: net growth strategy and forecasting; regional growth planning and chapter launch support; global recruitment strategy and investment decisions; support for all levels of member leaders in growth and engagement; regional member engagement strategy; and member tenure strategies. Chapters that are not growing are typically declining - net growth and sustained member engagement are chapter health indicators in their own right, ensuring chapters maintain the critical mass and culture needed to thrive.
  • Forum: Provide executive-level oversight of the Forum function. This team's purpose is to ensure forum health is a driver of engagement, chapter health, and ultimately member renewals. Strategic focus areas include forum program needs and delivery, forum health assessment and targeted assistance, and forum's role in renewal likelihood. The VP ensures this function delivers on: global forum standards, needs, and content; forum delivery excellence; forum health tracking and assessment; facilitator management; and forum placement support for new member onboarding. Forum is EO's signature member experience and a primary driver of retention - its quality at the chapter level is inseparable from chapter health.
  • Key Member Relationships: The EO Global Board is currently evaluating the future state of the organization's strategy for key member relationships (including SLPs and Next Gen). The VP, Chapter Operations will provide executive-level oversight of the Key Relationships function.

Staff Management & Team Leadership
  • Foster a high-performing, service-oriented team culture that delivers exceptional member support through responsive communication, strong regional partnership, and consistent achievement of goals
  • Lead regular team meetings that reinforce shared vision, strengthen alignment, and create clarity around priorities and expectations
  • Champion strong team health by cultivating trust, engagement, collaboration, and a supportive environment that enables individuals and the broader team to thrive
  • Identify opportunities for individual and team growth, and connect those opportunities to professional development courses, training, and stretch experiences
  • Guide annual progress reviews that celebrate successes, support continuous improvement, and equip the team with the tools and feedback needed for sustained project success

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED
  • Bachelor's degree required; master's degree preferred, or 10+ years of progressive leadership experience in association management, membership organizations, or a related field
  • Proven success leading multiple complex functions and delivering strategic results across diverse teams and geographies
  • Experience in membership-based organizations, chapter models, or volunteer-led networks strongly preferred, including growth, recruitment, retention, and engagement strategies
  • Ability to lead and develop large cross-functional teams; experience in organizational design, change management, and super-regional or matrixed structures preferred
  • Strong data literacy, with experience using metrics, KPIs, and dashboards to inform decisions across recruitment, retention, processing, and engagement
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills, with the ability to engage entrepreneurs with tact, diplomacy, and poise
  • Strong customer service orientation, with sound judgment, discretion, and confidentiality
  • Fluency in English required; additional language skills and international or multicultural work experience strongly preferred
  • Willingness to travel approximately 15%

POSTING DISCLOSURES
Compensation: EO reasonably and in good faith expects to pay between $163,000-195,000 per year for this position upon hire. Final compensation will depend on skills, experience, internal equity, and work location.
Benefits: EO offers medical, dental, and vision coverage; life/disability coverage; retirement benefits with immediate vesting; paid sick leave; paid time off/vacation; paid holidays; parental leave, if applicable; home office, wellness and professional development benefits, as applicable.
Other Compensation: This position is not eligible for bonus, commission, equity, or other incentive compensation.
How to Apply: EO Job Openings Entrepreneurs' Organization
Application Deadline: June 5, 2026
WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
  • This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
  • The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
  • The role requires travel up to 15%
  • The role requires occasional early morning/evening meetings across time zones
  • The role requires lifting/moving up to 10 pounds, as applicable.
  • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

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