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Channel Success Manager Jobs in Virginia (NOW HIRING)

AvePoint

Partner Success Manager

Arlington, VA · On-site

Collaborate with channel sales teams to understand partner growth strategies and identify ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...

AvePoint

Partner Success Manager

Arlington, VA · Remote

Collaborate with channel sales teams to understand partner growth strategies and identify ... As a Partner Success Manager, you will play a critical role as a technical advisor throughout the ...

GenLogs

Customer Success Manager

Richmond, VA · On-site

Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing * We ... ABOUT THE JOB The primary focus of the Customer Success Manager role is to provide world-class ...

AvePoint

Partner Success Manager

Richmond, VA · On-site

$90K - $130K/yr

We provide continuous training and mentorship to support your journey to success as a sales ... Understanding of the Channel Business in how ISVs work with Partners like Managed Service Providers ...

AvePoint

Partner Success Manager

Richmond, VA · On-site

$90K - $130K/yr

We provide continuous training and mentorship to support your journey to success as a sales ... Understanding of the Channel Business in how ISVs work with Partners like Managed Service Providers ...

GenLogs

Senior Customer Success Manager

Richmond, VA · On-site

Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing * We ... ABOUT THE JOB The primary focus of the Senior Customer Success Manager role is to drive strategic ...

Palo Alto Networks

Channel Business Manager

Reston, VA · On-site

$225K - $309K/yr

Success will be defined by your ability to develop and execute joint business plans with key ... of experience in channel management supporting mixed sales segment territories * Strong ...

Arrow Electronics

Channel Field Sales Manager

Mclean, VA · On-site

$153K/yr

... drives success with our selling groups and channel partners. * Drive execution by coordinating ... People management experience, including hiring, onboarding, coaching, performance management, and ...

Intuit

VAR Channel Partner Recruitment Manager

Richmond, VA · On-site

$150K - $151K/yr

As VAR Channel Recruitment Manager, you will own the identification, pursuit, and signing of value ... Your success is measured in signed partners - and in partners who activate. You bring deep ...

Cellebrite

Channel Account Manager - FSI

Tysons, VA · On-site +1

Cellebrite is seeking a Systems Integrators Channel Manager to lead the development and expansion ... Proven success developing and managing Federal Systems Integrator (FSI) relationships * Experience ...

Cellebrite

Channel Account Manager - FSI

Tysons, VA · On-site +1

Cellebrite is seeking a Systems Integrators Channel Manager to lead the development and expansion ... Proven success developing and managing Federal Systems Integrator (FSI) relationships * Experience ...

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Channel Success Manager information

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.
What are popular job titles related to Channel Success Manager jobs in Virginia? For Channel Success Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Channel Success Manager jobs in Virginia look for? The top searched job categories for Channel Success Manager jobs in Virginia are:
What cities in Virginia are hiring for Channel Success Manager jobs? Cities in Virginia with the most Channel Success Manager job openings:
Channel Success Manager jobs near you

Partner Success Manager

AvePoint

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

About the position:
Your job is to partner with our partner account managers as the key technical lead throughout the post-sales lifecycle of our Elements/Channel business. Through this partnership, will act as a strategic technical resource for high-priority channel accounts, driving product adoption, retention, and growth by leading onboarding, enablement, and expansion efforts.
Specific responsibilities include, but are not limited to:
  • Develop success plans for strategic partner accounts by creating metrics to support onboarding, product adoption, and retention goals.
  • Build and maintain long-term relationships with key channel partners, coordinating enablement efforts and establishing a trusted advisor role.
  • Manage a portfolio of partner accounts to provide ongoing technical guidance and strategic recommendations.
  • Align AvePoint's product suite to deliver comprehensive solutions that meet partner business objectives and drive customer success.
  • Create individualized success plans for partners using performance metrics and feedback to guide engagement strategies.
  • Collaborate with channel sales teams to understand partner growth strategies and identify opportunities to drive adoption and expansion.
  • Guide partners through renewal cycles, working closely with sales to ensure timely and successful contract renewals.
  • Monitor partner adoption status and support history to inform engagement plans and mitigate churn risks.
  • Proactively address challenges and steer partners toward successful outcomes through strategic goal alignment.
  • Become a subject matter expert in AvePoint's platform to effectively educate and enable partner teams.
  • Plan and execute onsite or virtual partner visits to deepen understanding of their goals and deliver impactful business reviews.
  • Lead Quarterly Business Reviews (QBRs) to assess partner performance, adoption, and future growth opportunities.
  • Coordinate technical onboarding and implementation support for partner-led deployments.
  • Deliver pre-sales training and certification programs to empower partner sales and technical teams.
  • Support joint marketing initiatives and lead generation efforts in collaboration with channel and marketing teams.
  • Identify upsell and cross-sell opportunities within partner accounts and support execution strategies.
  • Collect and communicate partner feedback to internal teams to inform product development and program improvements.
  • Ensure partner compliance with program requirements and support utilization of incentives and rebates.
  • Advocate for successful partners by supporting case study development and reference activities.
  • Participate in internal performance reviews to assess partner maturity and recommend strategic actions.

OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. As a Partner Success Manager, you will play a critical role as a technical advisor throughout the sales cycle, becoming an expert in AvePoint's solutions to educate partners, build consensus, and showcase how our platform solves complex Microsoft and multicloud challenges.
Other qualities you will need to be a fit for this role include:
  • Bachelor's degree in a relevant field
  • 3+ years of experience in a technical consulting role such as technical account management or technical business analysis
  • Proficient in having conversations with IT stakeholders and addressing common concerns around interoperability and differentiation from common enterprise systems.
  • Proven success in a customer facing, pre-sales role proposing software solutions at all levels of a customer organization.
  • Strong customer satisfaction, customer service, adoption, and retention experience
  • Excellent written/verbal communication, organization, presentation, and project management skills
  • Ability to work individually and within a highly collaborative global team setting
  • Willingness to learn and adapt in a fast-paced environment
  • Strong experience in communicating with different stakeholders and decision makers, both internally and externally
  • Expert at customer relationship management
  • Advanced ability to understand business objectives through requirements gathering and analysis
  • Impeccable organizational awareness skills
  • Have completed or currently Pursuing Certifications such as is a nice to have. If not, we will support you in obtaining these with our tuition reimbursement program.

Technical Qualities:
  • Experience in IT professional related topics such as server and software installation, configuration and administration, especially for Windows Server, Microsoft SQL Server, Dynamics CRM, SharePoint, Microsoft 365 & Azure technologies
  • Understanding of Microsoft SharePoint architecture, components, and configuration, including the differences between SharePoint versions and hybrid architecture
  • Working knowledge of TCP/IP, DNS, SMTP, and DHCP technologies
  • Working knowledge of Microsoft SQL Server, IIS, and Active Directory
  • Broader knowledge of server and cloud offerings in the tech industry i.e. Office 365, Azure, AWS, Google Cloud is strongly preferred.

Benefits we offer:
  • Competitive market-based compensation (salary, yearly bonus + equity)
  • Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
  • Work life balance through hybrid working model of 3 days a week in office
  • Unlimited PTO

The Salary Range for this role is $100,000 - $130,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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