Manage accounts and equipment for new-hire/termination processes * Work with vendors in matters ... Aruba/ HP, CDW, and others * Provide end-user training sessions on relevant IT topics
Manage accounts and equipment for new-hire/termination processes * Work with vendors in matters ... Aruba/ HP, CDW, and others * Provide end-user training sessions on relevant IT topics
Account Representative Cdw information
What does an account representative at CDW do?
An Account Representative at CDW is responsible for managing relationships with clients, understanding their technology needs, and providing solutions from CDW's wide range of IT products and services. They work closely with customers to identify opportunities, generate sales, and ensure customer satisfaction. Account Representatives also collaborate with internal teams to deliver tailored solutions, meet sales targets, and maintain up-to-date knowledge of industry trends and CDW offerings.
How does an account representative at CDW typically collaborate with internal teams to meet client needs?
As an Account Representative at CDW, you’ll regularly collaborate with internal specialists such as technical solution architects, sales engineers, and customer support teams. This teamwork ensures that clients receive tailored solutions and ongoing support for their IT needs. You’ll act as the primary liaison, coordinating resources and communicating client feedback to internal stakeholders. Success in this role depends on strong communication skills and the ability to manage multiple priorities while delivering exceptional customer service.
What are the key skills and qualifications needed to thrive as an account representative at CDW, and why are they important?
To thrive as an Account Representative at CDW, you need strong sales acumen, customer relationship management skills, and a background in business or related fields, often supported by a bachelor's degree. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and basic IT solutions is typically required. Exceptional communication, negotiation, and problem-solving abilities help you stand out in this client-facing role. These skills are crucial for building lasting client relationships, meeting sales targets, and delivering tailored technology solutions in a competitive environment.
What is the difference between Account Representative Cdw vs Account Executive?
| Aspect | Account Representative Cdw | Account Executive |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; some roles prefer sales or customer service experience | Often requires a bachelor's degree in business, marketing, or related field |
| Work Environment | Inside sales, customer support, and account management within a technology or IT solutions company | Outside or inside sales, client prospecting, and relationship building in technology or software industries |
| Employer & Industry Usage | Commonly employed by IT resellers like CDW, focusing on existing client accounts | Used across various industries, including tech, software, and services, focusing on new business development |
While both roles involve sales and client interaction within the technology sector, Account Representative Cdw primarily manages existing accounts and customer support, whereas Account Executive focuses on acquiring new clients and expanding business opportunities.
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For Account Representative Cdw jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Account Representative Cdw jobs in Virginia look for?
The top searched job categories for Account Representative Cdw jobs in Virginia are:
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Cities in Virginia with the most Account Representative Cdw job openings:
Full-time
PTO
Posted 18 days ago
Job description
We wear your colors!
Field Service Representative
Fairfax, VA
About the role:
Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We're on the lookout for a knowledgeable and customer-orientated Field Service Representative. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.
We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
You'll be a full-time worker on the campus of George Mason University.
What you'll be doing:
- Providing exceptional service to customers
- Responding to emergency outages promptly
- Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
- Configure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers
- Support systems running Windows, Mac OS, and potentially Linux
- Manage tickets using the help desk ticket queue
- Tracking and updating escalation tickets
- Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies
- Prepare new equipment (or reclaimed equipment) for deployment using system imaging tools
- Manage accounts and equipment for new-hire/termination processes
- Work with vendors in matters concerning warranty support including Dell, Cisco, Aruba/ HP, CDW, and others
- Provide end-user training sessions on relevant IT topics
- Troubleshoot and resolve basic network connectivity issues as needed for LAN andWiFiconnections, including networking components such as TCP/IP, DHCP, and DNS
- Support administration of VoIP phone systems and LiveOps call center chat system
- Administer accounts in cloud-based services including Office 365 (Exchange and SharePoint Online),DropBoxfor Business, and others
- Provide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote,MindJetMindManager, and others
- Provide necessary level support of network devices
- Support and administer accounts (access codes and fobs) in an office security system
- Address end-user and network escalations
- Coordinate client activities (e.g. move-in, conferences, and special events)
- Monitoring, investigating, and retiring equipment alarms
- Assist with customer install activities as needed
- Seeing that Boldyn's policies and end-user agreement are upheld in your perspective region
- Generating reports as required
- Attending training events as required
- Other documentation and administrative duties as requested
What you'll bring:
- Position requires skillset equivalent to a Help Desk Level II technician
- 1 to 3 years Windows and/or Mac OS hardware and software support.
- 1 to 3 years of help desk experience in a medium to large scale environment.
- Microsoft Office support, including Outlook/Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others.
- Documenting and adhering to established technical procedures and best practices.
- Experience managing workload with a ticketing system, including service orders and account information gathering. ServiceNow experience preferred.
- Remote desktop support.
- Understands Active Directory user accounts, security groups, and file share permissions
- Understands system virtualization and reducing hardware footprint
Preferred Experience:
- Basic network troubleshooting and connectivity support, including the foundational understanding of TCP/IP, VoIP, LAN, and WIFI connections.
- MCP, CCT, A+, Net+, or ACTC Certification.
- Associate degree in Information Technology or closely related field.
- Streaming, video conferencing, and audio-video support.
- Understanding and familiarity with VoIP technologies.
You'll love this job if this describes you:
Approachability.You're easy to approach, and you spend extra effort in providing exceptional customer service. You look for ways to be proactive.
Action Orientation.Deeply engrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.
Self-Starter.You seek out problems and solutions on your own and don't wait to be told what to do.
Technical Acumen.Others consider you smart when it comes to technology. You're a technology generalist, and can usually figure things out.
Personal Learning.You like to read technical publications, blogs, and journals. In your own time you "geek-out" on something technical like electronics, music, or gaming.
Important considerations you should review:
Physical requirements. You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 75 lbs.
Responder Call-Back Environment:This position operates under a responder call-back model and may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events.
Driving and Criminal Background:We take the safety of our team and our customers very seriously. You must have and maintain a valid driver's license. You must also pass a criminal background check to work on any of our customer's properties.
Travel:You will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department.
About Us
At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
Why work with us?
We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.
We also offer:
- Hourly Pay: $25 - $30
- Annual Bonus
- Learning and development opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
Ready to apply?
Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.
Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.