ZipRecruiter

Log In

1

Channel Manager Jobs in Rochester, NY (NOW HIRING)

Danaher

Senior Key Channel Executive

Rochester, NY

The Senior Key Channel Executive for Beckman Coulter Diagnostics is responsible for owning and ... Own and manage the preparation & execution of business reviews, account plans, regional meetings ...

Global Channel Management

Customer Rep

Rochester, NY

$15.75 - $21.50/hr

Ability to multi-task and manage multiple conflicting priorities * Ability to maintain composure through stressful situations * Proficient in Microsoft applications * Excellent written and oral ...

Sally Beauty

Assistant Store Manager

Rochester, NY · On-site

Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards ... Store Managers effectively manages inventory through ordering and shipment processing. Manages ...

CosmoProf

Assistant Store Manager

Rochester, NY · On-site

Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards ... Store Managers effectively manages inventory through ordering and shipment processing. Manages ...

CosmoProf

Assistant Store Manager

Rochester, NY · On-site

Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards ... Store Managers effectively manages inventory through ordering and shipment processing. Manages ...

next page

Showing results 1-20

All JobsChannel JobsChannel Manager JobsChannel Manager Jobs in Rochester, NY

Channel Manager information

See Rochester, NY salary details

$69.6K

$140.5K

$151.5K

How much do channel manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for channel manager in Rochester, NY is $140,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $151,000.00 per year, depending on experience, location, and employer.

What are Channel Managers?

Channel Managers are professionals responsible for developing and maintaining relationships with partners, distributors, or resellers that sell a company's products or services. They create strategies to expand the company's reach and maximize revenue through indirect sales channels. Their duties often include onboarding new partners, providing training, setting sales targets, and ensuring that partners align with the company's goals and standards.

What is the difference between Channel Manager vs Sales Manager?

AspectChannel ManagerSales Manager
Primary FocusManaging distribution channels and partner relationshipsDirect sales and customer acquisition
Required SkillsChannel development, partner management, negotiationSales strategy, team leadership, client engagement
Work EnvironmentCollaborates with partners, vendors, and internal teamsLeads sales teams, interacts directly with clients
Industry UsageCommon in tech, manufacturing, and wholesale sectorsWidespread across retail, B2B, and service industries

While both roles involve driving revenue, a Channel Manager focuses on developing and maintaining partner channels, whereas a Sales Manager directly manages sales teams and client relationships. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What Does a Channel Manager Do?

A channel manager works with sales or marketing within a specific channel. In this career, your duties may involve overseeing sales operations and being the moderator for supplier and customer relationships in a particular territory. Your responsibilities could range from fostering relationships with potential or existing channel partners and clients, creating and implementing sales growth strategies designed to increase profitability for your channel, closing difficult sales, and working on the recruitment of new sales and marketing partners. You may also meet with partners in your sales channel and moderate discussions between your marketing team and your channel partners.

What job makes $10,000 a month without a degree?

A channel manager can earn $10,000 or more per month by overseeing sales channels, developing partnerships, and managing marketing strategies, often in industries like technology or retail. Success in this role typically requires strong communication skills, industry knowledge, and experience with tools like CRM software, but a formal degree is not always necessary if proven performance is demonstrated.

How does a Channel Manager typically collaborate with sales and marketing teams to drive partner performance?

A Channel Manager works closely with both sales and marketing teams to align strategies, develop joint campaigns, and provide partners with the resources they need to succeed. This collaboration often involves regular meetings to discuss partner feedback, analyze sales data, and coordinate promotional activities. By fostering open communication and sharing insights between internal teams and external partners, Channel Managers help ensure that all parties are working toward mutual goals and maximizing revenue opportunities.

What are the key skills and qualifications needed to thrive as a Channel Manager, and why are they important?

To thrive as a Channel Manager, you need expertise in sales strategy, partner relationship management, and a solid understanding of channel sales models, typically supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, partner portals, and sales analytics tools is often required. Strong negotiation, communication, and problem-solving skills set exceptional Channel Managers apart. These capabilities are vital for building effective partner networks, driving revenue growth, and ensuring seamless collaboration between an organization and its channel partners.
More about Channel Manager jobs
What are the most commonly searched types of Channel jobs in Rochester, NY? The most popular types of Channel jobs in Rochester, NY are:
What job categories do people searching Channel Manager jobs in Rochester, NY look for? The top searched job categories for Channel Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Channel Manager jobs? Cities near Rochester, NY with the most Channel Manager job openings:
Channel Manager jobs near you
Multi-Channel Contact Center Representative

Multi-Channel Contact Center Representative

Tompkins Financial

Batavia, NY

$19 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Multi-Channel Customer Experience Agent

Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office.

The Multi-Channel Customer Experience Agent (Multi-Channel Contact Center Representative) serves as the first point of contact for customers, delivering a highly personalized and seamless service experience across multiple channels. This role is essential in ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and promoting a smooth banking experience. The agent manages a variety of customer interactions, including inbound and outbound calls, email inquiries, Banno Conversations, and real-time engagement through Chat services.

Responsibilities

  • Customer Interaction & Support
  • Serve as the initial point of customer contact across phone and digital platforms, delivering a cohesive and responsive omni-channel experience that reflects the organization's commitment to excellence.
  • Resolve routine to moderately complex inquiries on first contact; escalate when necessary while maintaining ownership and follow-up.
  • Track recurring issues reduce customer friction and improve service.
  • Digital Banking Support
  • Assist customers with navigating digital banking platforms, including mobile and online tools.
  • Identify and resolve login issues, transaction errors, and other digital access concerns.
  • Debit Card Assistance
  • Support activations, replacements, and PIN resets while following security protocols.
  • Investigate and report disputes, unauthorized transactions, and fraud claims.
  • Collaborate with internal teams to resolve complex card-related issues
  • Digital Contact Processing:
  • Alternate weeks focused on live chat and digital contacts without taking incoming calls.
  • Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience.
  • Demonstrate agility in switching between communication platforms while maintaining professionalism, accuracy, and empathy.
  • Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand.
  • Security & Compliance
  • Follow identity verification protocols to protect customer data and prevent fraud.
  • Monitor for suspicious activity and ensure compliance with internal policies and banking regulations
  • Team Collaboration & Communication
  • Work closely with team members and leadership to achieve performance goals.
  • Participate in training and team sessions to support continuous improvement.
  • Identify operational gaps and collaborate with Customer Care Center leadership to enhance team effectiveness by ensuring the availability of appropriate tools, resources, and documented procedures.
  • Product Knowledge & Promotion
  • Maintain knowledge of bank products, services, and promotions.
  • Proactively identify and promote relevant offers during customer interactions.
  • Administrative & Operational Duties
  • Accurately document customer interactions and outcomes in the CRM system.
  • Follow assigned schedules, including rotating shifts, weekends, and holidays.
  • Perform additional tasks as needed to support the Customer Care Center.

Qualifications

  • High School Diploma or equivalent required.
  • Minimum of two (2) to four (4) years of experience servicing customers via all Customer Care Center queues in a banking or finance environment
  • Strong customer service skills with experience in care center operations, systems, and tools
  • Proficient in Microsoft Office and comfortable with various computer applications and CRMs
  • Excellent written communication and problem-solving abilities
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment
  • Collaborative and analytical, with a focus on continuous improvement and customer satisfaction

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k) Match
  • Profit Sharing
  • Paid Time Off
  • 11 Holidays
  • Tuition Reimbursement
  • Free Parking throughout Tompkins Community Bank
  • Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

For more information, please click here

#communitybank

#LI-hybrid

Pay RangeUSD $19.00 - USD $21.50 /Hr.

Apply