Certification Program Manager Jobs (NOW HIRING)

The National Interscholastic Athletic Administrators Association (NIAAA) is seeking an energetic, highly organized, and technology-oriented professional to serve as its Certification Program Manager.

The NIAAA is a 501(c)(3) nonprofit professional association representing more than 17,000 middle school and high school athletic administrators throughout the United States and internationally. The Association is committed to advancing education-based athletics through leadership development, professional certification, and quality educational programming.

This full-time position plays a vital role in supporting the NIAAA's nationally recognized Certification Program while providing exceptional customer service to members, volunteer leaders, and Certification Committee members.

Primary Responsibilities

The Certification Program Manager will oversee the daily administration and continuous improvement of the NIAAA Certification Program. Responsibilities include, but are not limited to:

Certification Program Administration

• Manage all administrative functions related to the NIAAA Certification Program.
• Coordinate and oversee six certification levels for athletic administrators pursuing professional certification.
• Review and process certification applications while verifying applicant qualifications and supporting documentation.
• Maintain accurate certification records and databases.
• Coordinate communications with Certification Committee reviewers throughout the evaluation process.
• Work as a liaison with the Certification Committee.
• Communicate professionally and promptly with certification applicants regarding application status, requirements, and next steps.
• Coordinate online certification examinations and virtual project presentations.
• Prepare certification certificates and recognition materials.
• Monitor certification inventory and coordinate shipping of awards and recognition items.
• Recommend and implement process improvements to enhance efficiency and member service.
• At times weekend work is required.

Technology & Workflow Management

• Utilize digital workflow and project management platforms to manage certification processes and timelines.
• Maintain electronic records and document management systems.
• Assist in evaluating and implementing technology solutions that improve operational efficiency.
• Develop reports and track certification metrics for leadership and committee review.

Professional Development & Events

• Assist in orchestrating all facets of local meetings for the NIAAA as well as assist with state coordinator meeting planning.
• Assist with planning and execution of the National Athletic Directors Conference.
• Assist in planning, logistics and on-site execution of the National Athletic Directors Conference, working and coordinating all NADC registration. 
• Support certification-related educational initiatives and professional development programs.

Required Qualifications

Education

• Associate degree required.
• Bachelor's degree preferred.

Technical Skills

Demonstrated proficiency with modern office technologies including:

• Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive)
• Google Workspace (Docs, Sheets, Drive, Forms, Calendar)
• Adobe Acrobat
• Zoom and Microsoft Teams
• Cloud-based file management systems (Dropbox, OneDrive, Google Drive, WeTransfer)

Experience with or the ability to quickly learn:

• Project management software such as Monday.com, Microsoft Planner, or similar platforms
• Membership or Customer Relationship Management (CRM) databases
• Electronic workflow management systems
• AI-powered workplace productivity tools
• Event management software

Professional Competencies

The successful candidate will demonstrate:

• Outstanding organizational and time-management skills
• Exceptional written, verbal, and electronic communication skills
• Strong customer service orientation
• High attention to detail and accuracy
• Ability to manage multiple projects simultaneously
• Professionalism, integrity, and confidentiality
• Initiative and problem-solving ability
• Adaptability and willingness to embrace new technologies
• Ability to work collaboratively with staff, volunteers, committees, and members

Preferred Qualifications

• Bachelor's degree
• This position is an in-office position, and will be reflective of the NIAAA work calendar
• Experience administering professional certification or credentialing programs
• Experience working in a nonprofit association or membership organization
• Experience utilizing project management software such as Monday.com
• Experience coordinating committees or volunteer leaders
• Familiarity with membership management databases or CRM platforms
• Interest in education-based athletics and interscholastic athletic administration

Salary & Benefits

Starting Salary

$55,000 – $60,000, commensurate with qualifications and experience.

Benefits Include

• Health Insurance
• Qualified 401(k) Retirement Plan
• 12 Paid Holidays
• 10 Vacation Days
• 12 Personal Days
• Professional development opportunities
• Collaborative and mission-driven work environment

Application Process

Applicants should submit the following materials:

• Letter of Interest
• One-page narrative describing your qualifications and strengths for this position
• Current Resume
• Three professional references, including complete contact information

Application materials should be submitted to:

Phil Rison, CMAA

Executive Director

National Interscholastic Athletic Administrators Association

9100 Keystone Crossing, Suite 650

Indianapolis, IN 46240

philrison@niaaa.org

Application Deadline: August 21, 2026

Anticipated Start Date: September 28, 2026