Job Description Summary
The Patient Care Specialist serves as a vital link between our patients, their families, and the multidisciplinary care team. This role is crucial for ensuring seamless patient navigation, comprehensive administrative support, and coordination of care services, ultimately contributing to the highest quality of patient outcomes.
How will you make an impact & Requirements
Essential Duties and Responsibilitiesinclude the following.Individual duties vary by market.Other duties may be assigned.
Patient registration, create Athenaprofile for new pts, add and verify insurance and demographic information.
Schedule coordination with patient appointments.Call patients to schedule visits and call for appointment reminders.
Track provider census data with tracking system.This includes tracking referrals, new patient appointments, and monitoring census data to ensure all patients are seen on a regularcadence.
Rescheduling appointments due to highneedsTCMs, stat referrals and provider conflicts.
Casemanagementassistance-coordinate and schedulevisits for patients whodischargefrom the SNF or hospital.
Triage and return patient messages
Upload admission packets, insurance documents to Athena