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Ccrs Jobs (NOW HIRING)

Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance * Assist with the development and implementation of ...

SWAT

Bentonville, AR

$17.75 - $23.50/hr

High travel and high accountability position that involves backroom work, miscellaneous work, and bike rack installation wherein rep follows client direction, OSHA guidelines, and CCRS policies and ...

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Ccrs information

What are some typical challenges faced by CCRS professionals in clinical research settings?

CCRS professionals often navigate challenges such as managing complex regulatory requirements, ensuring data accuracy, and coordinating between multiple stakeholders including sponsors, investigators, and regulatory bodies. They may also encounter tight project deadlines and need to resolve unexpected issues that arise during a clinical trial. Effective problem-solving and adaptability are key in overcoming these challenges while maintaining compliance and research quality. With experience, many CCRS specialists find these hurdles improve their expertise and prepare them for broader leadership opportunities within clinical research.

What are the key skills and qualifications needed to thrive in the Ccrs position, and why are they important?

To excel as a CCRS (Certified Clinical Research Specialist), you need a background in life sciences, clinical trial management, and regulatory compliance, often supported by certification such as SoCRA or ACRP. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and Good Clinical Practice (GCP) guidelines is essential. Strong organization, attention to detail, and effective communication skills help you manage studies and coordinate with diverse teams. These competencies are crucial for ensuring research integrity, regulatory adherence, and successful study outcomes.

What is a CCRS job?

A CCRS (Customer Care Representative Specialist) job involves assisting customers with inquiries, resolving issues, and providing support related to a company's products or services. CCRS professionals often work in call centers, retail, or corporate settings, handling communications through phone, email, or chat. Strong communication, problem-solving skills, and a customer-focused attitude are essential for success in this role. Duties may include troubleshooting technical issues, processing orders, or answering billing questions.

More about Ccrs jobs
What cities are hiring for Ccrs jobs? Cities with the most Ccrs job openings:
What states have the most Ccrs jobs? States with the most job openings for Ccrs jobs include:
Infographic showing various Ccrs job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 92% In-person, and 8% Remote job distribution.
Supervisor - Call Center

Supervisor - Call Center

MMC Group

Manhattan, NY

$36K - $42K/yr

Full-time

Posted 18 days ago


Job description

This position is a sallaried position. We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening in New York and one in Hartford. If this sounds like you or someone you know, please apply immedietely as these positions are going quickly. Thank you!


Job Responsibilities:


  • Supervise call center operations and all related Exchange Call Center activity for Tier 1 or Tier 2 CCRs.

  • Monitor the performance of Tier 1 or Tier 2 Call Center Representatives (CCRs) and provide feedback and education to staff to improve performance

  • Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.

  • Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs

  • Work closely with the Quality Assurance/Training Manager regarding staff performance and training needs

  • Performs other duties as may be assigned by the Call Center Supervisor or Management


Job Requirements


  • Associate's or Bachelor's degree from an accredited college or university

  • A minimum of one year of supervisory experience in a health or social services field

  • High school diploma or equivalency, or related customer service functions

  • Experience working with culturally and linguistically diverse populations in a courteous and effective manner