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HOATalent

Community Inspector

Houston, TX · On-site

Issue violations in accordance with current Community CCRs, Board requirements, and Texas Property Code Law, in a timely manner. Send letters via LetterStream. Take photos of violations and note ...

HEICO

Quality Engineer

Peachtree City, GA

$66K - $86K/yr

Nonconformity investigations, to include NCMs, PQEs, CCRs, etc. * Development of AS9102 First Article Inspection requirements * Assist with review of certification packages for PMA Pre-Approvals ...

Heico

Quality Engineer

Peachtree City, GA

$66K - $86K/yr

Nonconformity investigations, to include NCMs, PQEs, CCRs, etc. * Development of AS9102 First Article Inspection requirements * Assist with review of certification packages for PMA Pre-Approvals ...

Savista

Registry Apprentice

$22 - $25/hr

Have direct access to and support from CCRS Education and QA while completing all training program assignments. * Increase your abstracting knowledge and skills with confidence. * Receive a very ...

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What are some typical challenges faced by CCRS professionals in clinical research settings?

CCRS professionals often navigate challenges such as managing complex regulatory requirements, ensuring data accuracy, and coordinating between multiple stakeholders including sponsors, investigators, and regulatory bodies. They may also encounter tight project deadlines and need to resolve unexpected issues that arise during a clinical trial. Effective problem-solving and adaptability are key in overcoming these challenges while maintaining compliance and research quality. With experience, many CCRS specialists find these hurdles improve their expertise and prepare them for broader leadership opportunities within clinical research.

What are the key skills and qualifications needed to thrive in the Ccrs position, and why are they important?

To excel as a CCRS (Certified Clinical Research Specialist), you need a background in life sciences, clinical trial management, and regulatory compliance, often supported by certification such as SoCRA or ACRP. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and Good Clinical Practice (GCP) guidelines is essential. Strong organization, attention to detail, and effective communication skills help you manage studies and coordinate with diverse teams. These competencies are crucial for ensuring research integrity, regulatory adherence, and successful study outcomes.

What is a CCRS job?

A CCRS (Customer Care Representative Specialist) job involves assisting customers with inquiries, resolving issues, and providing support related to a company's products or services. CCRS professionals often work in call centers, retail, or corporate settings, handling communications through phone, email, or chat. Strong communication, problem-solving skills, and a customer-focused attitude are essential for success in this role. Duties may include troubleshooting technical issues, processing orders, or answering billing questions.

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Ccrs jobs near you
Infographic showing various Ccrs job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 92% In-person, and 8% Remote job distribution.

Customer Care Representative (CCR)

STRUCTION SOLUTIONS

Quantico, VA • On-site

$14 - $16/hr

Contractor

Posted 17 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position summary
The Customer Care Representative is the first point ofcontact for WWCC callers. CCRs answer incoming calls, conduct scheduledoutreach, support text/email/social media engagement, assess needs, provideresource guidance, and document actions in MCWIITS. CCRs must combine empathy,accuracy, and disciplined documentation.
Key responsibilities
• Answer incoming calls and conduct scheduledoutbound outreach to WIIs and family members.
• Conduct structured interviews and needsassessments to identify appropriate resources, benefits, referrals, andescalation needs.
• Monitor and respond to assigned communicationchannels, including phone, email, text, and social media support workflows asassigned.
• Document all contacts, attempts, actions,referrals, and follow-up needs in MCWIITS or other Government-authorizedsystems.
• Make at least three contact attempts atdifferent times of day when required by outreach protocols.
• Escalate sensitive, complex, or urgent mattersto NMCMs, FSRs, supervisors, or mandatory reporting authorities as directed.
• Maintain professionalism, confidentiality, andcontractor identification in every interaction.
Minimum qualifications
• High school diploma or equivalent required.
• At least one year of call center, customerservice, intake, administrative support, veteran support, or similarexperience.
• Strong verbal communication, active listening,and written documentation skills.
• Ability to work rotating shifts includingevenings, overnights, weekends, and holidays as required.
• U.S. work authorization required; U.S.citizenship may be required for Government system access.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Strong written documentation skills; allcontacts and actions must be accurately documented in Government systems suchas MCWIITS.
• Commitment to confidentiality, professionalism,mandatory reporting requirements, and respect for Marine Corps culture.
Preferred qualifications
• Knowledge of Marine Corps culture, veteranbenefits, military transition, family readiness, or community resources.
• Experience in Government, healthcare, benefits,crisis-adjacent support, or high-sensitivity customer service.
• Experience with Microsoft Dynamics, Salesforce,Five9, NICE, Genesys, ServiceNow, SharePoint, or other CRM/contact centerplatforms.
Location:
  • Contractor Facility, Government Facility, Hybrid

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