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Ccrs Jobs (NOW HIRING)

Total Care 2 U

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DME Specialist / CMA

Conroe, TX · On-site

$35K - $40K/yr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

HOA Talent

DRV Inspector

Houston, TX · On-site

Following the governing documents/CCRs and state property code laws for each community. * Inspectors will conduct business with board members and homeowners by phone, email, and occasionally in ...

Total Care 2 U

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Medical Assistant

Conroe, TX · On-site

$16 - $18/hr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

Insight Global

Project Management Assistant

Columbus, OH · On-site

$26/hr

Processing CCRs (contract change requests): a request to change the terms of an existing contract with a vendor. * Processing CPAs (contract payment authorizations): an internal approval that allows ...

New

HOA Talent

DRV Inspector

Houston, TX · On-site

Following the governing documents/CCRs and state property code laws for each community. * Inspectors will conduct business with board members and homeowners by phone, email, and occasionally in ...

Total Care 2 U

Be Seen First

DME Specialist / CMA

Conroe, TX · On-site

$35K - $40K/yr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

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Ccrs information

What is a CCRS?

A CCRS (Customer Care Representative Specialist) job involves assisting customers with inquiries, resolving issues, and providing support related to a company's products or services. CCRS professionals often work in call centers, retail, or corporate settings, handling communications through phone, email, or chat. Strong communication, problem-solving skills, and a customer-focused attitude are essential for success in this role. Duties may include troubleshooting technical issues, processing orders, or answering billing questions.

What are the key skills and qualifications needed to thrive in the CCRS position, and why are they important?

To excel as a CCRS (Certified Clinical Research Specialist), you need a background in life sciences, clinical trial management, and regulatory compliance, often supported by certification such as SoCRA or ACRP. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and Good Clinical Practice (GCP) guidelines is essential. Strong organization, attention to detail, and effective communication skills help you manage studies and coordinate with diverse teams. These competencies are crucial for ensuring research integrity, regulatory adherence, and successful study outcomes.

What are some typical challenges faced by CCRS professionals in clinical research settings?

CCRS professionals often navigate challenges such as managing complex regulatory requirements, ensuring data accuracy, and coordinating between multiple stakeholders including sponsors, investigators, and regulatory bodies. They may also encounter tight project deadlines and need to resolve unexpected issues that arise during a clinical trial. Effective problem-solving and adaptability are key in overcoming these challenges while maintaining compliance and research quality. With experience, many CCRS specialists find these hurdles improve their expertise and prepare them for broader leadership opportunities within clinical research.

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Ccrs jobs near you
Infographic showing various Ccrs job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution.

Call Center Operations / Shift Lead

STRUCTION SOLUTIONS

Quantico, VA • On-site

$17 - $19/hr

Contractor

Re-posted 16 days ago

Job description

About the program
Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement. Positions are contingent upon contract award and final customerapproval.
Position summary
The Call Center Operations Supervisor leads a shift oroperational team supporting WWCC live-answer operations, outreach execution,social media monitoring, quality control, escalation, and documentationdiscipline. The Supervisor ensures CCRs and related support staff meetoperational standards and provides immediate coaching when performance,documentation, or service quality issues arise.
Key responsibilities
• Supervise CCRs and/or outreach personnel duringassigned shifts.
• Maintain live-answer discipline, call coverage,escalation, and queue awareness.
• Monitor call handling, documentation quality,outreach attempts, and social media engagement timeliness.
• Support daily shift handoff, staffing coverage,schedule adherence, and absence replacement.
• Review call records and support QA sampling,coaching, and corrective action.
• Escalate urgent or high-risk situations undermandatory reporting and program protocols.
• Support monthly metrics collection andperformance reporting by location and FTE.
Minimum qualifications
• High school diploma or equivalent required;associate or bachelor's degree preferred.
• At least three years of call center, customerservice, veteran support, case management, or contact center operationsexperience.
• At least one year of supervisory, team lead,shift lead, or quality oversight experience.
• Experience using CRM, case management, callmanagement, or Microsoft 365 collaboration tools.
• U.S. work authorization required; U.S.citizenship may be required for Government system access.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Strong written documentation skills; allcontacts and actions must be accurately documented in Government systems suchas MCWIITS.
• Commitment to confidentiality, professionalism,mandatory reporting requirements, and respect for Marine Corps culture.
Preferred qualifications
• Military, veteran, military spouse, or MarineCorps culture experience.
• Experience in 24/7 operations, healthcareaccess, crisis support, veteran benefits, military family programs, orGovernment contract environments.
• Knowledge of HIPAA, Privacy Act, PII, CUI, orDoD information security requirements.
Location:
  • Contractor Facility, Government Facility, Hybrid

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