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$8

$26

$62

How much do ccrs jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for ccrs in Tennessee is $26.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $31.06 per hour, depending on experience, location, and employer.

What is a CCRS?

A CCRS (Customer Care Representative Specialist) job involves assisting customers with inquiries, resolving issues, and providing support related to a company's products or services. CCRS professionals often work in call centers, retail, or corporate settings, handling communications through phone, email, or chat. Strong communication, problem-solving skills, and a customer-focused attitude are essential for success in this role. Duties may include troubleshooting technical issues, processing orders, or answering billing questions.

What are the key skills and qualifications needed to thrive in the CCRS position, and why are they important?

To excel as a CCRS (Certified Clinical Research Specialist), you need a background in life sciences, clinical trial management, and regulatory compliance, often supported by certification such as SoCRA or ACRP. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and Good Clinical Practice (GCP) guidelines is essential. Strong organization, attention to detail, and effective communication skills help you manage studies and coordinate with diverse teams. These competencies are crucial for ensuring research integrity, regulatory adherence, and successful study outcomes.

What are some typical challenges faced by CCRS professionals in clinical research settings?

CCRS professionals often navigate challenges such as managing complex regulatory requirements, ensuring data accuracy, and coordinating between multiple stakeholders including sponsors, investigators, and regulatory bodies. They may also encounter tight project deadlines and need to resolve unexpected issues that arise during a clinical trial. Effective problem-solving and adaptability are key in overcoming these challenges while maintaining compliance and research quality. With experience, many CCRS specialists find these hurdles improve their expertise and prepare them for broader leadership opportunities within clinical research.

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For Ccrs jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Ccrs jobs in Tennessee look for?

The top searched job categories for Ccrs jobs in Tennessee are:

What cities in Tennessee are hiring for Ccrs jobs?

Cities in Tennessee with the most Ccrs job openings:

Ccrs jobs near you
Infographic showing various Ccrs job openings in Tennessee as of August 2026, with employment types broken down into 81% Full Time, 11% Part Time, 7% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,303 per year, or $26.6 per hour.

Contact Center Specialist

Neighborhood Health

Nashville, TN • On-site

Full-time

Re-posted 13 days ago

Job description

Neighborhood Health is an innovative network of 11 community health centers in Nashville, Gallatin, and Lebanon, Tennessee. We provide comprehensive primary care, integrated behavioral health, and dental services to almost 30,000 patients. Our patients primarily include immigrants, residents of public housing, individuals experiencing homelessness, and person living with addiction. As a federally qualified health center, we provide care without regard to health insurance or a patient’s ability to pay. We also strive to improve our Patient Centered Medical Home model to ensure all patients get the right high-quality care, at the right place and the right time.
Nature of Position: The Contact Center Representative (CCR) works closely with patients to schedule appointments for primary and preventative care at each of UNHS’ clinics. CCRs navigate each provider’s schedule and place appointments in the most efficient time slot. CCRs are responsible for the work flow of each schedule. CCRs must make every effort, while remaining within the scope of their position, to resolve patient needs before diverting them. CCRs must multi-task and may be assigned a specific range of duties by their supervisor to improve efficiency and assure quality of patient care.
Key Competencies and Qualifications
  • strong verbal and written communication skills
  • good listening skills
  • problem analysis
  • good problem-solving skills and a willingness to take extra steps to help customers
  • customer service orientation
  • organizational skills
  • attention to detail
  • initiative
  • good judgment
  • adaptability
  • ability to work as a member of a team
  • high stress tolerance and resilience
  • desire to meet the scheduling and visit goals, and to promote the vision and mission, of UNHS
  • High School diploma or GED
  • Bilingual English/Spanish, preferred
Salary Grade and Classification: Non-exempt
Responsible To: Operations Coordinator
Main Job Tasks and Responsibilities
  • answer contacts with a warm and professional demeanor
  • respond to customer inquiries
  • deliver prepared scripts to persuade potential patients to schedule appointments for appropriate UNHS services
  • obtain customer information
  • receive and route customer complaints
  • provide customers with service information and clinic locations
  • enter customer information and schedule appointments in NextGen
  • process support staff and provider messages via NextGen and assign tasks as needed
  • identify priority and emerging issues
  • route contacts to appropriate resources
  • follow up customer and other outside contacts
  • maintain and complete contact logs of all telephone interactions, appointments scheduled and account information
  • produce contact reports
  • process medical record requests in a timely manner
  • scan medical records and other patient information into NextGen
  • maintain HIPAA compliance
  • other tasks as assigned
Education and Experience
  • proficiency in relevant computer applications
  • knowledge of customer service principles and practices
  • knowledge of contact center telephony and technology
  • six months or more experience in a contact center environment preferred
  • medical and/or dental customer service and scheduling experience
  • experience in data entry/keyboarding skills
  • knowledge of administration and clerical processes
  • experience in NextGen preferred
EOE

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