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Ccrs Jobs in Texas (NOW HIRING)

Pinnacle Propane

Customer Care Supervisor

Midland, TX · On-site

This role leads and develops CCRs, partners closely with field Territory Directors (TDs) to maintain local presence and community engagement, and collaborates with the Customer Care Program team to ...

New

HOA Talent

DRV Inspector

Houston, TX · On-site

Following the governing documents/CCRs and state property code laws for each community. * Inspectors will conduct business with board members and homeowners by phone, email, and occasionally in ...

HOA Talent

DRV Inspector

Houston, TX · On-site

Following the governing documents/CCRs and state property code laws for each community. * Inspectors will conduct business with board members and homeowners by phone, email, and occasionally in ...

Total Care 2 U

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Medical Assistant

Conroe, TX · On-site

$16 - $18/hr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

Total Care 2 U

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Medical Assistant

Conroe, TX · On-site

$16 - $18/hr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

Total Care 2 U

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DME Specialist / CMA

Conroe, TX · On-site

$35K - $40K/yr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

New

HOA Talent

DRV Inspector

Houston, TX · On-site

Following the governing documents/CCRs and state property code laws for each community. * Inspectors will conduct business with board members and homeowners by phone, email, and occasionally in ...

Total Care 2 U

Be Seen First

Intake Specialist

Waxahachie, TX · On-site

$17 - $19/hr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

Total Care 2 U

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DME Specialist / CMA

Conroe, TX · On-site

$35K - $40K/yr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

New

Total Care 2 U

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Licensed Vocational Nurse LVN - Office

Conroe, TX · On-site

$42K - $52K/yr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

Total Care 2 U

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RN or LVN

Waxahachie, TX · On-site

$45K - $68K/yr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

Urgent

Total Care 2 U

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RN or LVN

Waxahachie, TX · On-site

$45K - $68K/yr

Additionally, we coordinate services with home health agencies, hospitalists, assisted living, independent living, and CCRs. Our focus is partnering with doctors and facilities to create a patient ...

Urgent

Collabera

Network Project manager

Richardson, TX · On-site

$41.75 - $53.25/hr

Responsible for managing Building Access Requests (BARs), Local & LD Capacity Creation Requests (CCRs), to include Network Program initiatives and First Office Application (FOA) projects when ...

CapMetro

Transit Oriented Development Intern

Austin, TX · On-site

$14.75 - $19.75/hr

Develop responses to public inquiries, including customer call reports (CCRs) * Support CapMetro's Safety Management Systems (SMS) by following all safety and security policies and reporting safety ...

CapMetro

Transit Oriented Development Intern

Austin, TX · On-site

$14.75 - $19.75/hr

Develop responses to public inquiries, including customer call reports (CCRs) * Support CapMetro's Safety Management Systems (SMS) by following all safety and security policies and reporting safety ...

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See Texas salary details

$7

$23

$54

How much do ccrs jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ccrs in Texas is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $27.06 per hour, depending on experience, location, and employer.

What is a CCRS?

A CCRS (Customer Care Representative Specialist) job involves assisting customers with inquiries, resolving issues, and providing support related to a company's products or services. CCRS professionals often work in call centers, retail, or corporate settings, handling communications through phone, email, or chat. Strong communication, problem-solving skills, and a customer-focused attitude are essential for success in this role. Duties may include troubleshooting technical issues, processing orders, or answering billing questions.

What are the key skills and qualifications needed to thrive in the CCRS position, and why are they important?

To excel as a CCRS (Certified Clinical Research Specialist), you need a background in life sciences, clinical trial management, and regulatory compliance, often supported by certification such as SoCRA or ACRP. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and Good Clinical Practice (GCP) guidelines is essential. Strong organization, attention to detail, and effective communication skills help you manage studies and coordinate with diverse teams. These competencies are crucial for ensuring research integrity, regulatory adherence, and successful study outcomes.

What are some typical challenges faced by CCRS professionals in clinical research settings?

CCRS professionals often navigate challenges such as managing complex regulatory requirements, ensuring data accuracy, and coordinating between multiple stakeholders including sponsors, investigators, and regulatory bodies. They may also encounter tight project deadlines and need to resolve unexpected issues that arise during a clinical trial. Effective problem-solving and adaptability are key in overcoming these challenges while maintaining compliance and research quality. With experience, many CCRS specialists find these hurdles improve their expertise and prepare them for broader leadership opportunities within clinical research.

What are popular job titles related to Ccrs jobs in Texas?

For Ccrs jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ccrs jobs in Texas look for?

The top searched job categories for Ccrs jobs in Texas are:

Ccrs jobs near you
Infographic showing various Ccrs job openings in Texas as of August 2026, with employment types broken down into 81% Full Time, 11% Part Time, 6% Contract, and 2% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,185 per year, or $23.2 per hour.

Customer Care Supervisor

Pinnacle Propane

Midland, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description


Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in 9 US states, is seeking an enthusiastic Customer Care Supervisor to join our team in Midland, TX. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.

Why Join Pinnacle Propane?

At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

  • Great Benefits: Including medical, vision, and dental insurance, among others.
  • Life Insurance: Financial protection for you and your family.
  • Community Volunteering Day: A paid day off to give back to the community and make a difference.
  • Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
  • Retirement Savings Plan: Employer contributions to help you save for the future.

Description:  

The Customer Care Supervisor is accountable for the day-to-day performance, quality, and service delivery of a team of Customer Care Representatives (CCRs) across an assigned group of service centers or branches, ensuring every customer call, order, and inquiry is handled promptly, professionally, and accurately. This role leads and develops CCRs, partners closely with field Territory Directors (TDs) to maintain local presence and community engagement, and collaborates with the Customer Care Program team to drive quality assurance and continuous process improvement within the functional area. The ideal candidate combines strong leadership with hands-on customer service experience; the ability to train, instill confidence, and support individual growth; a data-driven approach to performance management; and a genuine commitment to delivering an exceptional customer experience.

 

Essential Job Functions 

TEAM LEADERSHIP & PERFORMANCE MANAGEMENT

  • Manage the day-to-day performance of a team of CCRs, ensuring all customer inquiries, including order taking, customer onboarding, payment/billing questions, service and delivery scheduling, complaints, and walk-in traffic, are handled and routed accurately and in a timely manner.
  • Accountable for the team's daily call answer rate to the goal of 95% of calls answered within 30 seconds, first-call resolution, and overall service level goals.
  • Review daily, weekly, and monthly performance metrics with CCRs and the Customer Care Manager, and set clear, measurable performance expectations.
  • Anticipate and manage staffing needs, build and adjust schedules, and ensure adherence to scheduled hours, including seasonal peak-demand periods.
  • Address performance issues promptly, coach team members toward improvement, and support corrective action when necessary.
  • Serve as a backup to the team, answering calls and handling customer inquiries during periods of high call volume or staffing shortages.

CUSTOMER SERVICE DELIVERY & ISSUE RESOLUTION

  • Handle escalated customer complaints, ensuring thorough tracking, analysis, and resolution of all critical issues.
  • Partner with field Territory Directors and Operations Managers to maintain a strong local presence, community involvement, and alignment between the branch/service center and the customer care team.
  • Monitor and direct adherence to department policies, procedures, and customer service standards across all channels, including phone, email, and walk-in traffic.
  • Identify recurring service issues and work cross-functionally with Customer Care Program leadership to resolve root causes and improve the overall customer experience.
  • Support key accounts and high-priority service requests to help ensure timely completion of orders, deliveries, and service commitments.

TRAINING, COMPLIANCE & CROSS-FUNCTIONAL COORDINATION

  • Identify and deliver training that meets the ongoing development needs of CCRs, including onboarding of new hires and continuing education on systems, products, and customer service best practices.
  • Partner with the Customer Care Program leadership team to drive quality assurance initiatives, call monitoring/scoring, and process improvement projects within the functional area.
  • Monitor compliance with company policies, data privacy standards, and applicable regulatory requirements related to customer interactions and billing.
  • Utilize CRM, ERP, and telephony/reporting systems (e.g., RCC, Salesforce) to track team productivity, quality, and customer satisfaction metrics.
  • Communicate regularly with the Customer Care Manager and District Managers about team performance, customer trends, and opportunities for improvement.

QUALIFICATIONS AND REQUIREMENTS

  • High school diploma or GED required; associate or bachelor’s degree preferred.
  • 4-5 years of experience in a customer service role with increasing levels of responsibility, ideally including experience managing or leading a team of direct reports.
  • Proven ability to effectively train, coach, and enthusiastically motivate team members to deliver high-quality customer service.
  • Effective communication skills with the ability to interact professionally with all employees, customers, and vendors.
  • Ability to resolve both customer and employee inquiries while maintaining a professional, calm, and empathetic demeanor.
  • Strong organizational skills and attention to detail in a fast-paced, growth-oriented environment.
  • High level of computer skills, including proficiency in MS Office Suite; experience with ERP systems, RCC, and/or Salesforce preferred.
  • Fluent English, verbal and written; knowledge of Spanish an advantage.
  • Some travel within the assigned area may be required to support service centers and branch teams.
  • Strong experience in using AI-enabled tools

Travel and Hours 

  • This position is full-time, standard operating hours 
  • Some travel in the area may be required with this position as part of support responsibilities across various sites 

 

PHYSICAL DEMANDS

Ability to sit or stand for extended periods while using a computer and telephone headset in an office or call center environment.

Ability to occasionally lift and carry up to 25 lbs. (e.g., office supplies, files, marketing materials). 


DISCLAIMER: This job description outlines the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.

EEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. 

Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.

Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.


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