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Ccc Representative Jobs (NOW HIRING)

The Boyd Group

CSR

Garland, TX · On-site

$17 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

The Boyd Group

Customer Service Representative

Muskogee, OK · On-site

$15.50 - $21/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

The Boyd Group

CSR

Lexington, VA · On-site

$20 - $24/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

Gerber Collision & Glass

CSR

Lexington, VA

$20 - $24/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

Gerber Collision & Glass

CSR

Garland, TX · On-site

$17 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

The Boyd Group

Collision CSR

Troy, AL · On-site

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

The Boyd Group

Collision CSR

Troy, AL

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

The Boyd Group

Collision CSR

Troy, AL · On-site

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

Gerber Collision & Glass

Collision CSR

Troy, AL

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

The Boyd Group

Collision CSR

Troy, AL

$15 - $20/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and ...

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Ccc Representative information

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$10

$17

$25

How much do ccc representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for ccc representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a CCC representative?

CCC Representatives, or Customer Contact Center Representatives, are professionals who handle customer inquiries, complaints, and support requests through various communication channels such as phone, email, chat, or social media. They serve as the primary point of contact between a company and its customers, providing information about products or services, processing orders, resolving issues, and ensuring customer satisfaction. CCC Representatives are essential in maintaining positive customer relationships and often work in fast-paced environments requiring strong communication and problem-solving skills.

What skills and qualifications are needed to be a CCC representative?

To thrive as a CCC (Customer Contact Center) Representative, you need excellent communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific industry certifications are commonly required. Patience, active listening, and resilience are vital soft skills that allow representatives to handle challenging customer situations effectively. These skills ensure a positive customer experience, efficient issue resolution, and the overall success of the contact center.

What are common challenges a CCC representative faces and how can they be addressed?

CCC Representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and staying up-to-date with changing company policies. To address these, it’s important to develop strong communication and problem-solving skills, practice patience, and make use of available support resources like training materials and team leads. Regular team meetings and ongoing training also help representatives stay informed and supported in their roles.
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Ccc Representative jobs near you
Infographic showing various Ccc Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

CSR

The Boyd Group

Garland, TX • On-site

$17 - $20/hr

Full-time

Posted 28 days ago

Job description

TX Garland - 157054 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions.

You control your future. Job Description: The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system) Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One. Education and/or Experience Required High School Diploma or GED (General Education Diploma) Minimum: 1 year experience in a similar role such as administration assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements Valid driver's license. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #INDWEST AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment.

All hiring decisions are made by real people who review each application individually. Compensation Details: $17 - $20 / Hour Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

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