Case Management Intensive Care Coordination Supervisor
Annual Salary: $57,119
Work Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m., with on-call responsibilities
The Case Management Supervisor (Intensive Care Coordination) provides day-to-day oversight of intensive care coordination and case management services for children, adolescents, adults, and families impacted by serious emotional disturbance, mental illness, intellectual/developmental disabilities, and substance use disorders. This position ensures services are timely, compliant, and clinically appropriate while strengthening staff performance and program results.
Key responsibilities include supervising approximately 6-8 Case Managers; guiding clinical assessments, service planning, utilization management, and crisis support; coordinating hospital liaison and discharge planning; assigning and balancing team caseloads; training and onboarding staff; partnering with community stakeholders (including courts, law enforcement, and health providers); monitoring unit expenditures; and recommending program/policy improvements.
Required qualifications/skills:
- Bachelor's degree in Human Services such as Social Work, Psychology, Sociology, or Counseling.
- Three (3) years of experience providing case management services to the assigned client population.
If you are ready to lead high-quality care coordination in Hampton, VA, we encourage you to apply.
Our Organization
Since 1971, Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.
Case Management is a vital part of the H-NNCSB service delivery system, serving as a unifying link between families, children, and the supports they need. Intensive Care Coordination (ICC) offers a higher level of support, including clinical assessments and level-of-care determinations, for individuals diagnosed with a Serious Emotional Disturbance (SED) or an Intellectual or Developmental Disability (IDD).
Benefits Package
- Medical, Dental, and Vision coverage
- Life Insurance
- Flexible Spending Account (FSA)
- Annual and Sick Leave
- Participation in The Virginia Retirement System (VRS)
The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.