Case Coordinator Jobs in Springfield, MA (NOW HIRING)

Summary: Provide case management services in a 19-bed program serving homeless individuals in early recovery. 10 beds are permanent beds targeted for individuals who are chronically homeless and with a diagnosed substance abuse disorder. Provide Needs Assessment and follow up referrals and supportive services to participants in the program. Duties will include intake, case management, daily contact, house meetings, referral, and advocacy. Work to engage client in treatment, refer to programs, and develop/monitor plan to assist in long term recovery.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Complete assessment with all clients entering the program as assigned.
• Develop Individual Service Plan with each participant within 2 days of entry into the program.
• Maintain daily contact with the all clients in the building. Establish and maintain regular contact.
• Maintain appropriate files and case notes for each participant.
• Coordinate program duties with co-case manager to ensure all required functions and duties are completed and that effective communication is maintained.
• Outreach to community providers to market this program and establish contacts for client referrals. Keep detailed log of all referrals made.
• Co-facilitate weekly house meetings.
• Ensure accurate statistical data is maintained and reported monthly. Including but not limited to updated records and case notes within Octopia and reports required by funding sources.
• Attend MHSA meetings as required.
• Provide crisis intervention, 24-hour on-call coverage.
• Provide support and direction to resident house managers.
• Work as an integrated member of the Western Mass Housing and support services team.
• Provide transportation to clients, as needed.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
• Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s degree or related experience
• Previous experience working with homeless or disadvantaged population
• Knowledge of 12 step recovery program
• Excellent written and oral communication
• Must have experience with Word and Excel
• Valid driver’s license

Organizational Relationship: 

• Directly reports to Program Director.
• Direct reports to this position are none.

Physical Requirement:  

Working Conditions: The program is located in a lodging house. Smoking is not permitted in the building. As part of the responsibilities of this position, the case manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.