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Care Guide Jobs (NOW HIRING)

Castlight Health

Care Guide Support Specialist

Sandy, UT · On-site

$20 - $30/hr

Summary apree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking ...

OSF HealthCare

LPN Care Guide Weekend 5/6

Peoria, IL

$23.42 - $34.10/hr

The Licensed Practical Nurse Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It ...

IntelyCare

LPN Care Guide Weekend 5/6

Peoria, IL · On-site

$23.42 - $34.10/hr

The Licensed Practical Nurse Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It ...

AIDS Healthcare Foundation

Care Navigator 2

Wilton Manors, FL · On-site

$20 - $25.75/hr

All because of our team of incredibly skilled and passionate Care Guides (potentially YOU!) What does it mean to be a Care Guide? All Staff in each position at Broward House is considered a Care ...

AIDS Healthcare Foundation

Care Navigator 2

Wilton Manors, FL · On-site

$20 - $25.75/hr

All because of our team of incredibly skilled and passionate Care Guides (potentially YOU!) What does it mean to be a Care Guide? All Staff in each position at Broward House is considered a Care ...

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How much do care guide jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for care guide in the United States is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $21.15 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of a Care Guide?

As a Care Guide, you’ll typically spend your days supporting clients in navigating healthcare or social service systems, coordinating care plans, and connecting individuals with appropriate resources. This often involves regular communication via phone, email, or in-person meetings, maintaining thorough documentation, and collaborating closely with healthcare providers or community partners. You may also help educate clients on their benefits, address barriers to care, and advocate on their behalf to ensure their needs are met. The role is both dynamic and people-centered, offering the opportunity to make a meaningful impact every day.

What is a Care Guide job?

A Care Guide is a professional who assists patients or clients in navigating their healthcare journey. They provide support by answering questions, coordinating care, and helping individuals understand treatment options. Care Guides often work with healthcare providers, insurance companies, or wellness programs to ensure patients receive the necessary care and resources. Their role may also involve scheduling appointments, explaining medical information, and offering emotional support.

What are the key skills and qualifications needed to thrive in the Care Guide position, and why are they important?

To thrive as a Care Guide, you need a solid understanding of care coordination, client support, and often a background in healthcare or social services. Familiarity with care management software, electronic health record systems, and sometimes relevant certifications such as Certified Care Manager or social work credentials are typically beneficial. Outstanding interpersonal communication, compassion, and problem-solving abilities help Care Guides build trust and effectively assist clients through complex situations. These skills ensure that clients receive tailored guidance and support, leading to better outcomes and satisfaction in their care journey.

What job makes 10,000 a month without a degree?

A Care Guide typically does not earn $10,000 a month without specialized training or certifications. High-paying roles in healthcare or caregiving often require relevant experience, licensing, or advanced skills. Generally, achieving such income levels may involve entrepreneurship, management positions, or specialized healthcare roles that do not necessarily require a traditional degree but do demand specific qualifications and experience.
More about Care Guide jobs
What cities are hiring for Care Guide jobs? Cities with the most Care Guide job openings:
What are the most commonly searched types of Care Guide jobs? The most popular types of Care Guide jobs are:
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Care Guide jobs near you
Infographic showing various Care Guide job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $35,919 per year, or $17.3 per hour.
Care Guide Support Specialist

Care Guide Support Specialist

Castlight Health

Sandy, UT • On-site

$20 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Job Description Summary
apree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is specific to supporting one of our health plans in addition to supporting our digital products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.
apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs.
How will you make an impact & Requirements
Must be able to start on 07/20/2026 and be present for all virtual training for the following six weeks. Training is fully paid and benefits start on day one. Our hours of operation will be Monday through Friday between 5:45 AM - 7:00 PM MST, and Saturday and Sunday from 8:00 AM - 12:00 PM. Shifts will be assigned after training. Must successfully complete 6 weeks of training with 100% attendance.
Responsibilities
  • Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
  • Provide the primary support for a regional health plan
  • Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more.
  • Take ownership of resolving customer service and healthcare navigation issues
  • Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
  • Keep customer information confidential and in compliance with HIPAA regulations
  • Manages case backlog attentively and documents each interaction in Salesforce
  • Exercises problem resolution skills when handling customer concerns using various internal tools
  • Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
  • Willingness to work occasional overtime.
    Qualifications
  • 1 - 2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred
  • Experience supporting a health plan preferred
  • Strong organizational skills, and the ability to solve problems.
  • Medical office experience preferred but not required
  • Strong communication skills, both verbal and written
  • Tech savvy- ability to use and navigate members with our mobile technology
  • Able to maintain 100% attendance throughout training and excellent attendance beyond training
  • Positive, friendly, and professional demeanor with customers
  • Adept at juggling multiple tasks and customer support requests at the same time
  • Familiarity with Salesforce Service Cloud and Google Suite is a plus
  • Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
  • High school diploma required or equivalent
  • Spanish speaking and writing a plus

At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.
What you'll love about working here:
  • Fun, friendly, and unique culture - Bring your whole self to work every day!
  • Medical, dental & vision insurance starts 1st day
  • Paid time off & paid holidays
  • Employer contributions for HSA accounts
  • Tuition assistance
  • Matching 401(K)

apree health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, apree health will provide reasonable accommodations for qualified individuals with disabilities.
Compensation:
$20.00
to
$30.00

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