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Capital One Call Center Jobs in Riverside, CA (NOW HIRING)

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and ... During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune ...

Data Ticket Inc.

Be Seen First

Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring ... One of the great things about joining Data Ticket's Customer Service team is that we provide you ...

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Minimum one (1) year of customer service experience. * General knowledge of accounting terminology ... center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes ...

Glidewell Dental

Collections Call Center

Irvine, CA

$22/hr

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ... Minimum one (1) year of customer service experience. * General knowledge of accounting terminology.

Mechanics Bank

Care Center Representative

Irvine, CA

$20 - $31.83/hr

Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution. * Minimum typing speed of 50 wpm. * Possess excellent ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution preferred. * Minimum typing speed of 50 wpm. * Possess ...

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All JobsCapital One Call Center JobsCapital One Call Center Jobs in Riverside, CA

Capital One Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do capital one call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for capital one call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

Does Capital One offer work from home?

Capital One Call Center positions often offer remote work options, especially for customer service roles, with many employees working from home. These roles typically require strong communication skills, a quiet work environment, and sometimes specific technical setup. Availability of remote work can vary based on the position and company policies.

How can I make 2000 a week working from home?

Working as a Capital One call center representative from home typically offers hourly wages rather than fixed weekly earnings, with pay rates around minimum wage to $20 per hour depending on experience and location. To reach $2,000 weekly, you would need to work approximately 100 hours at $20 per hour, which is generally beyond standard full-time hours and may not be feasible without overtime or additional roles. Increasing income may involve acquiring specialized skills, certifications, or taking on multiple remote positions, but most call center roles are limited to standard hours and pay structures.

What are the key skills and qualifications needed to thrive in the Capital One Call Center position, and why are they important?

To thrive as a Capital One Call Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer literacy are typically required. Patience, active listening, and empathy are critical soft skills that set top performers apart. These competencies ensure effective customer support, resolve issues efficiently, and contribute to a positive brand reputation.

Is it hard to get hired by Capital One?

Getting hired for a Capital One call center position typically involves a competitive application process that includes submitting an online application, passing assessments, and completing interviews. Candidates with strong communication skills, customer service experience, and familiarity with call center tools have better chances of success.

What is a Capital One Call Center job?

A Capital One Call Center job involves assisting customers with banking inquiries, credit card services, loans, and other financial products. Representatives handle phone calls, answer questions, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One’s products and services. Employees may also assist with fraud prevention, billing disputes, and account management.

What opportunities for career advancement exist within a Capital One Call Center role?

Many Capital One Call Center roles provide structured career paths, allowing employees to advance from entry-level customer service positions to supervisory and management roles over time. Team members who consistently demonstrate strong performance, leadership qualities, and a commitment to customer satisfaction may be considered for promotions or lateral moves to specialized departments such as fraud prevention, training, or quality assurance. Capital One also invests in employee development through training programs and mentorship opportunities. This supportive environment is designed to help you grow professionally and achieve your long-term career goals.

What call center job pays the most?

In call centers, supervisory or managerial roles such as Call Center Manager or Operations Manager typically offer the highest pay. These positions require leadership skills, experience, and often involve overseeing multiple teams or departments, resulting in higher salaries compared to entry-level customer service roles.
What are the most commonly searched types of Capital One Call Center jobs in Riverside, CA? The most popular types of Capital One Call Center jobs in Riverside, CA are:
What are popular job titles related to Capital One Call Center jobs in Riverside, CA? For Capital One Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Capital One Call Center jobs in Riverside, CA look for? The top searched job categories for Capital One Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Capital One Call Center jobs? Cities near Riverside, CA with the most Capital One Call Center job openings:
Capital One Call Center jobs near you
Infographic showing various Capital One Call Center job openings in Riverside, CA as of July 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,869 per year, or $18.7 per hour.
CCSB Call Center Representative I

CCSB Call Center Representative I

Western Growers

Irvine, CA • On-site, Remote

$38K - $48K/yr

Other

Re-posted 6 days ago

Job description

If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you.
At Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. As part of the Western Growers Family of Companies, we are committed to providing our employees with everything they need to succeed and grow. We know that taking care of our clients starts with taking care of our employees.
As a keystone of our philosophy, we recognize that every person on our team comes to us with a unique background, history and story that adds strength to our organization. Additionally, employees are encouraged to recognize that there isn't a work life and a home life, there is one life. This recognition throughout the organization emphasizes the value of finding a healthy and happy balance in every employee's life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work-from-home, in-office or hybrid options.
With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees' job satisfaction and success.
Compensation: $38,625.60- $48,750 with a rich benefits package that includes profit-sharing.
Job Description Summary
Position reports directly to the Supervisor, Pinnacle Small Business Call Center (CCSB). This position provides consultative telephonic and web-based assistance to Agents, Certified Enrollment Counselors, Qualified Health Plans (QHP), federal and state agencies and other stakeholders in Health Benefit Exchange administration. The incumbent will provide customer service support to clients by instructing them on correct eligibility management procedures and troubleshoot application issues and concerns.
Qualifications
High School diploma or GED and one (1) to three (3) years of experience in customer service within a call center environment, preferably within a technical support role.
Experience in the healthcare industry especially with a health benefits company or a federal, state benefit program a plus.
Knowledge of Health Benefits Exchange (HBEX), eligibility requirements and the application and enrollment processes preferred.
Strong written and verbal communication skills. including a very clear and concise speaking voice, and active listening.
Demonstrated skills in time management and team building.
Strong ability to research and resolve technical issues and/or client problems as they arise with minimal direction.
Knowledge of government regulations, federal, state, and local health benefit programs preferred.
Ability to retain and apply knowledge of the various operations of the organization, products, and services, in order to provide excellent customer service support
Ability to learn new software and navigate multiple systems at once. Must have strong knowledge of Customer Relationship Management (CRM) software.
Ability to adapt to a constantly changing environment.
Basic computer experience and keyboarding skills.
Bilingual in Spanish, Chinese, Korean, and Vietnamese is a plus.
Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
Home router with wired Ethernet (wireless connections and hotspots are not permitted).
A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
A functioning smoke detector, fire extinguisher, and first aid kit on site.
Duties And Responsibilities
Customer Advocate
Foster and build working relationships with Agents, Certified Enrollment Counselors, federal and state agency contacts.
Must become the subject matter expert for PCMI, State Provided Programs and HealthCare.Gov.
Serve as a representative of the Agent by displaying professionalism, knowledge, and discretion in all interactions with other members of the Agent's community and their customers.
Adhere to the call center Quality Guidelines to ensure the best phone support to our callers.
Call Center Support
Be a key contributor to meeting our contractual obligations to PCMI.
Meet and maintain all of the department service metrics and performance objectives.
Thoroughly document information, activities and changes in the database and inquiry outcomes for accurate tracking and analysis.
Provide telephonic and web-based outreach to provide informational support to assist with all aspects of the application process within the Covered California systems from sign up to termination.
Identify, initiate, and implement at least one process improvement and/or innovation annually.
Other
Utilize all capabilities to satisfy one mission- to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
All other duties as assigned
Physical Demands/Work Environment
The physical demands and work environment described here represent those that an employee must meet to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.
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