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Capacity Planning Manager Jobs in Indiana (NOW HIRING)

Dexter

Director of Operations

Albion, IN

Own site-level SIOP execution, capacity planning, and inventory management, translating demand signals into executable production and labor plans in partnership with Sales, Supply Chain, and Finance.

Top Talent LLC

Production Manager

Seymour, IN

$100K - $130K/yr

Partner with the President on capacity planning -- what capex, what hires, what commitments the ... Manager, Operations Manager, or strong #2 to a GM. * Steel fabrication experience strongly ...

medplast

Production Manager

Fort Wayne, IN

Regular capacity planning and collaboration with the Supply Chain group. * Effectively organize, manage and staff a 3-shift, high mix, high complexity production environment. * Ability to work with ...

medplast

Production Manager

Fort Wayne, IN

Regular capacity planning and collaboration with the Supply Chain group. * Effectively organize, manage and staff a 3-shift, high mix, high complexity production environment. * Ability to work with ...

medplast

Production Manager

Fort Wayne, IN

Regular capacity planning and collaboration with the Supply Chain group. * Effectively organize, manage and staff a 3-shift, high mix, high complexity production environment. * Ability to work with ...

Viant

Production Manager

Fort Wayne, IN · On-site

Regular capacity planning and collaboration with the Supply Chain group. * Effectively organize, manage and staff a 3-shift, high mix, high complexity production environment. * Ability to work with ...

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$5

$37

$66

How much do capacity planning manager jobs pay per hour?

As of May 29, 2026, the average hourly pay for capacity planning manager in Indiana is $37.83, according to ZipRecruiter salary data. Most workers in this role earn between $31.11 and $41.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Capacity Planning Manager, and why are they important?

To thrive as a Capacity Planning Manager, you need strong analytical skills, expertise in forecasting and resource allocation, and a relevant degree in supply chain management, operations, or a related field. Familiarity with capacity planning software, ERP systems, and data analysis tools is typically required. Exceptional communication, problem-solving, and organizational skills help you collaborate effectively and adapt to changing business needs. These abilities are crucial for ensuring optimal resource utilization, minimizing costs, and supporting the organization's operational goals.

What are some common challenges faced by Capacity Planning Managers, and how can they be addressed?

Capacity Planning Managers often encounter challenges such as fluctuating demand, limited resources, and balancing short-term needs with long-term strategic goals. To address these issues, they must develop robust forecasting models, maintain clear communication with cross-functional teams, and regularly review capacity plans to adapt to changing business conditions. Leveraging data analytics and scenario planning tools also helps anticipate potential bottlenecks and align resources more effectively. Collaborating closely with operations, supply chain, and finance teams ensures alignment and quick response to unexpected changes.

What does a Capacity Planning Manager do?

A Capacity Planning Manager is responsible for ensuring that a company has the necessary resources—such as staff, equipment, and facilities—to meet current and future demand. They analyze production data, forecast needs, and develop strategies to optimize resource utilization while minimizing costs. Their role often involves collaborating with various departments, monitoring performance metrics, and adjusting plans as business needs change. Effective capacity planning helps prevent bottlenecks, reduce waste, and support smooth operations.

What is the difference between Capacity Planning Manager vs Production Planner?

AspectCapacity Planning ManagerProduction Planner
ResponsibilitiesOversees overall capacity strategies, analyzes resource needs, and aligns capacity with business goals.Schedules and coordinates daily production activities to meet demand.
Required SkillsForecasting, capacity analysis, cross-department collaborationScheduling, inventory management, production workflows
CertificationsOften requires supply chain or operations management certificationsTypically requires production or manufacturing planning certifications
Work EnvironmentStrategic, cross-functional, often office-basedShop floor or manufacturing environment, hands-on

The Capacity Planning Manager focuses on strategic capacity analysis and resource allocation across the organization, while the Production Planner handles daily scheduling and production activities. Both roles are essential in manufacturing but differ in scope and focus.

What are popular job titles related to Capacity Planning Manager jobs in Indiana? For Capacity Planning Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Capacity Planning Manager jobs in Indiana look for? The top searched job categories for Capacity Planning Manager jobs in Indiana are:
Capacity Planning Manager jobs near you
Infographic showing various Capacity Planning Manager job openings in Indiana as of May 2026, with employment types broken down into 100% Full Time. Highlights an 77% In-person, and 23% Hybrid job distribution, with an average salary of $78,679 per year, or $37.8 per hour.

Manager, Workforce Management

Everwise Credit Union

South Bend, IN

Other

Posted 14 days ago

Job description

Job Description:

Position Summary:

The Manager, Workforce Management leads the strategy, development, and execution of workforce planning for the Member Experience Center (MxC). This role is responsible for building and maturing the WFM function by ensuring optimal staffing levels, scheduling practices, and real-time management strategies that enable consistent, high-quality member service experiences while optimizing labor efficiency. The incumbent partners closely with MxC leadership and collaborate with HR and Finance as needed, to translate business goals into staffing strategies that support service level, abandonment, and efficiency targets across multiple communication channels.

Primary Responsibilities & Duties:

Workforce Strategy & Capacity Planning

  • Establish and lead the Workforce Management strategy and operating model.
  • Develop long-range staffing plans aligned with growth, seasonality, and strategic initiatives.
  • Build and maintain hiring and capacity plans including attrition, shrinkage, and training impacts.
  • Recommend service level targets and staffing strategies based on business goals.
  • Lead scenario planning for new initiatives, product launches, and marketing campaigns.

Forecasting & Demand Planning

  • Develop and maintain short- and long-term forecasts across voice and digital channels.
  • Identify drivers of contact demand and partner with business teams to anticipate volume changes.
  • Continuously improve forecast accuracy through analytics and modeling enhancements.

Scheduling & Optimization

  • Oversee creation and optimization of agent schedules aligned with forecasted demand.
  • Manage shift bidding, time-off planning, and intraday staffing strategies.
  • Drive multi-skill and multi-channel scheduling strategies to maximize flexibility and efficiency.
  • Develop and maintain shrinkage assumptions and staffing models.

Real-Time Workforce Management

  • Lead real-time management to ensure schedule adherence, service level performance, and operational responsiveness.
  • Establish escalation and communication protocols for intraday performance risks.
  • Recommend routing or operational adjustments based on performance trends.

Labor Planning & Collaboration

  • Partner with Member Experience Center leadership to support labor planning, staffing models, and hiring recommendations; collaborate with Finance and HR as needed.
  • Analyze labor utilization, occupancy, and overtime to identify efficiency opportunities.
  • Provide recommendations to balance service performance with operational efficiency.

Reporting, Analytics & Leadership Communication

  • Develop and deliver WFM dashboards and leadership reporting.
  • Translate operational performance into actionable insights.
  • Present staffing strategies, risks, and performance trends to leadership.

Technology & Continuous Improvement

  • Own WFM technology strategy and system administration (NICE, Verint, Genesys, Calabrio, or similar platforms).
  • Identify and implement process improvements and automation opportunities.
  • Ensure data accuracy and integrity across WFM platforms.

Team Leadership & Development

  • Build, lead, and develop the Workforce Management team.
  • Establish standards, processes, and governance for the WFM function.
  • Foster a culture of accountability, accuracy, and continuous improvement.

Business Continuity & Peak Planning

  • Develop contingency staffing plans for outages, emergencies, and seasonal demand.
  • Lead peak planning and special event staffing strategies

Knowledge/ Skills:

  • Strong analytical and quantitative skills with the ability to translate data into actionable insights, including workforce modeling, queueing theory, and contact center staffing methodologies.
  • Deep understanding of contact center operations and performance metrics.
  • Ability to influence and partner with leadership.
  • Strong communication and presentation skills.
  • Advanced Excel skills and experience with BI tools (Power BI, Tableau, etc.).
  • Experience with enterprise WFM platforms (NICE, Verint, Genesys, Calabrio, or similar).
  • Delivers strong results in a fast-paced environment with a high volume of member interactions (inbound, chat, video, outbound, etc.).

Minimum Requirements:

  • Bachelor's degree in Business, Operations, Analytics, related field or equivalent experience.
  • 4+ years of Workforce Management experience in a contact center environment.
  • 2+ years of leadership experience.
  • Strong knowledge of contact center operations.
  • Variability in hours, including weekend and holiday hours.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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