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Call Quality Analyst Jobs (NOW HIRING)

Kelly Services

PR

The Quality Associate supports the Global Biologics Quality Function within Operations. Expectations that the Quality Associate III will maintain high-quality levels on all aspects of their job ...

Collabera

QA Analyst

Atlanta, GA

Quality Analyst Location: Atlanta, GA Duration: 10 month (may extend) Our top direct client is ... Monil Narayan at monil.narayan (at)collabera.com or you can call at 973-929-3861

Noel Test Staffing

Quality Analyst - Tester

Teaneck, NJ · Remote

During my time working in a call center environment, I have honed my skills in resolving customer inquiries, handling difficult customer situations, and consistently meeting performance metrics. I am ...

Dewberry

Geospatial Quality Analyst

Tampa, FL · On-site

Dewberry is currently seeking a Quality Analyst to support operations within our Geospatial ... call "Dewberry at Work," that have inspired our employees to be successful for more than a half ...

Dewberry

Geospatial Quality Analyst

Fairfax, VA · On-site

$69K - $88K/yr

Dewberry is currently seeking a Quality Analyst to support operations within our Geospatial ... call "Dewberry at Work," that have inspired our employees to be successful for more than a half ...

Collabera

Data Quality Analyst

Plano, TX

CW Customer Data Quality Analyst Location: Plano, TX Duration: 6+ Months Pay Rate: OPEN to discuss ... call at (314) 815-5414. Thank you. Warmly, Aleli "Ali" Balais Technical Recruiter Additional ...

Dewberry

Geospatial Quality Analyst

Fairfax, VA · On-site +1

Dewberry is currently seeking a Quality Analyst to support operations within our Geospatial ... call "Dewberry at Work," that have inspired our employees to be successful for more than a half ...

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Call Quality Analyst information

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$17

$32

$50

How much do call quality analyst jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for call quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Quality Analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

What are Call Quality Analysts?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a Call Quality Analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.
More about Call Quality Analyst jobs
What cities are hiring for Call Quality Analyst jobs? Cities with the most Call Quality Analyst job openings:
What states have the most Call Quality Analyst jobs? States with the most job openings for Call Quality Analyst jobs include:
What job categories do people searching Call Quality Analyst jobs look for? The top searched job categories for Call Quality Analyst jobs are:
Call Quality Analyst jobs near you
Infographic showing various Call Quality Analyst job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 83% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.
Quality Assurance Specialist

Quality Assurance Specialist

Kelly Services

PR

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. How about this one?
We’re seeking an Quality Assurance Specialist to work with one of our top global biopharmaceutical clients in the Barceloneta PR area. With us, it’s all about finding the job that’s just right
Purpose:
The Quality Associate supports the Global Biologics Quality Function within Operations. Expectations that the Quality Associate III will maintain high-quality levels on all aspects of their job, while achieving high levels of efficiency.
Responsibilities:
• Responsible for various aspects of the product’s quality assurance related to their functional area.
• Ensures that product is consistently manufactured in conformance with Customer’s Quality System requirements and all applicable regulatory requirements throughout the network, including third party manufacturers.
• Support troubleshooting and resolution of quality compliance issues.
• Communicates with management for Quality Initiatives, Projects, Product Transfers, etc.
• Incumbent is responsible for ensuring compliance with Customer’s Quality Systems and cGMPs.
Qualifications
•Bachelor’s Degree required in Science or Engineering
•3+ years of combined experience in Manufacturing, QA, R&D in pharmaceutical, biologics, device or chemical industry
•Must be familiar with use of statistical quality systems, electronic document management and laboratory information management.
•Must also be familiar with Customer Quality Systems as well as cGMP and other regulatory requirements.
•Strong communication Skills, both oral and written.
Hybrid Onsite Schedule Tues, Wed, Thurs on site
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals-it’s the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.