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Call Quality Analyst Jobs (NOW HIRING)

AB InBev

Quality Analyst, Relief

Fort Collins, CO · On-site

$38.48/hr

... we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a ... Coordinate quality analyses ensuring accurate results, timely completion, and proper responses and ...

A.O. Smith

Corporate Quality Analyst

Ashland City, TN · Hybrid

The NAWH Quality Engineer plays a key role in ensuring our water heater products meet or exceed ... Service call rates reduced year-over-year. Skills & Competencies * Strong analytical skills with ...

A.O. Smith

Corporate Quality Analyst

Ashland City, TN · On-site

The NAWH Quality Engineer plays a key role in ensuring our water heater products meet or exceed ... Service call rates reduced year-over-year. Skills & Competencies * Strong analytical skills with ...

A.O. Smith

Corporate Quality Analyst

Ashland City, TN · Hybrid

The NAWH Quality Engineer plays a key role in ensuring our water heater products meet or exceed ... Service call rates reduced year-over-year. Skills & Competencies * Strong analytical skills with ...

Anheuser-Busch

Quality Analyst, Relief

Fort Collins, CO · On-site

$38.48/hr

... we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a ... Coordinate quality analyses ensuring accurate results, timely completion, and proper responses and ...

New

AB InBev

Quality Analyst, Relief

Fort Collins, CO · On-site

$38.48/hr

... we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a ... Coordinate quality analyses ensuring accurate results, timely completion, and proper responses and ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

SmithRx

Member Support Quality Analyst

Lehi, UT · On-site

$54K - $64K/yr

Partner with the Call Center Operations and Training teams to recommend continued education for ... Complete case investigations and root cause analysis projects to address escalations and make ...

MCI Careers

Quality Analyst Lead

Wichita, KS · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

SmithRx

Member Support Quality Analyst

Plano, TX · On-site

$54K - $64K/yr

Partner with the Call Center Operations and Training teams to recommend continued education for ... Complete case investigations and root cause analysis projects to address escalations and make ...

SmithRx

Member Support Quality Analyst

Lehi, UT · On-site

$54K - $64K/yr

Partner with the Call Center Operations and Training teams to recommend continued education for ... Complete case investigations and root cause analysis projects to address escalations and make ...

Collabera

QA Analyst

Atlanta, GA · On-site

Quality Analyst Location: Atlanta, GA Duration: 10 month (may extend) Our top direct client is ... Monil Narayan at monil.narayan (at)collabera.com or you can call at 973-929-3861

AnewHealth

Growth Quality Assurance Analyst

This role will conduct random call reviews to ensure all compliance measures are being met on every patient interaction. The Quality Assurance Analyst will work closely with the First Impressions ...

AnewHealth

Growth Quality Assurance Analyst

This role will conduct random call reviews to ensure all compliance measures are being met on every patient interaction. The Quality Assurance Analyst will work closely with the First Impressions ...

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Call Quality Analyst information

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How much do call quality analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is a call quality analyst?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a call quality analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.

What are the key skills and qualifications needed to thrive as a call quality analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

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Call Quality Analyst jobs near you
Infographic showing various Call Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

Quality Analyst, Relief

AB InBev

Fort Collins, CO • On-site

$38.48/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do?
SALARY: $38.48/hr
SHIFT: Part-Time, 11PM to 7AM, 7AM to 3PM, or 3PM to 11PM - must be available to work at least 66% of weekend shifts a month across all shifts and on major holidays.
COMPANY:
We are home to the nation's most iconic beer and beyond beer brands, including Michelob ULTRA - America's #1 top-selling beer - as well as Busch Light, Budweiser, Bud Light, Stella Artois, Cutwater Spirits, and industry-leading craft brands. From our longstanding efforts to support American farmers, military, veterans, and first responders, to emergency drinking water donations and responsible drinking programs, we are guided by our commitment to the communities we call home and the 65,000 hardworking Americans who bring our beer to life. We are powered by a team that shares our passion to create a future with more cheers. Are you ready to join a team that dreams as big as you do?
ROLE SUMMARY:
The Quality Assurance Relief Technician at the Ft. Collins Brewery plays a critical role in upholding Anheuser-Busch's commitment to quality-because the best beer starts with the best standards. Working in a fast-paced, high-speed manufacturing environment, this role supports lab analysis and quality control across both brewing and packaging operations, either independently or as part of a team. With cross-training opportunities available, this is a great chance to expand your technical expertise while contributing directly to what makes our products iconic. If you are driven by precision, passionate about science, and ready to make an impact-we want you on our team.
JOB RESPONSIBILITIES:
  • Run routine analytical analyses on beer samples including: ph, density, alcohol, sodium, and iron.
  • Run routine analyses of packaged beer for oxygen, carbon dioxide, fill level, etc.
  • Routine testing of pasteurizers for proper pasteurization.
  • Conduct inspection and analysis of package integrity and specifications.
  • Coordinate quality analyses ensuring accurate results, timely completion, and proper responses and notification.
  • Perform various studies and perform statistical analyses to improve quality throughout the brewery.
  • Other routine laboratory testing, as needed.

JOB QUALIFICATIONS:
  • Bachelor of Science degree in Chemistry, Biology, Microbiology, Engineering Food Science or Fermentation Science, or other closely related science degree is required.
  • Ability to operate laboratory instruments and perform basic instrument maintenance and knowledge of basic laboratory procedures and techniques.
  • Strong technical, troubleshooting, and problem-solving skills.
  • Must be flexible to work weekend/holiday shifts, including midnight, day, and afternoon shifts. Available during the week is a plus.
  • Skilled in Microsoft Excel, PowerPoint and Word
  • Understanding of the brewing and packaging process, HACCP and Good Manufacturing practices for food manufacturing a plus

WHY ANHEUSER-BUSCH:
At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years as a leading American manufacturer, Anheuser-Busch has delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. As the nation's top brewer, one of the fastest growing spirits companies, and an insurgent force in energy drinks, we drive economic prosperity nationwide through investments in our people, facilities, and communities. We are the only alcohol company that invests in the U.S. at this scale.
BENEFITS:
  • Chance to work in a fast-paced environment among a company of owners!
  • Free beer!

#AC-E

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