The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods. Quality Admin is responsible for evaluating a random sampling ...
The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods. Quality Admin is responsible for evaluating a random sampling ...
Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Call Quality Analyst
Pittsburgh, PA · On-site
Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Call Quality Analyst
Pittsburgh, PA · On-site
Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
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Overview This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
The purpose of this role is to promote excellent call quality, contact handling and documentation by providing an additional consistent monitoring measurement. Job title: Quality Analyst Education:
The purpose of this role is to promote excellent call quality, contact handling and documentation by providing an additional consistent monitoring measurement. Job title: Quality Analyst Education:
Quality Analyst
Concord, NC · Remote
The purpose of this role is to promote excellent call quality, contact handling and documentation by providing an additional consistent monitoring measurement. Job title: Quality Analyst Education:
Quality Analyst
Concord, NC · Remote
The purpose of this role is to promote excellent call quality, contact handling and documentation by providing an additional consistent monitoring measurement. Job title: Quality Analyst Education:
Quality Analyst
Concord, NC · Remote
The purpose of this role is to promote excellent call quality, contact handling and documentation by providing an additional consistent monitoring measurement. Job title: Quality Analyst Education:
Quality Analyst
Concord, NC · Remote
The purpose of this role is to promote excellent call quality, contact handling and documentation by providing an additional consistent monitoring measurement. Job title: Quality Analyst Education:
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Notifies management immediately of serious infractions in a Customer Service Representative's call ...
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Notifies management immediately of serious infractions in a Customer Service Representative's call ...
Quality Analyst
Concord, NC · Remote
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Notifies management immediately of serious infractions in a Customer Service Representative's call ...
Quality Analyst
Concord, NC · Remote
Job title: Quality Analyst We are currently hiring a talented Quality Analyst to join us in a ... Notifies management immediately of serious infractions in a Customer Service Representative's call ...
Non Call QA Analyst
Sunrise, FL · On-site
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.Under ...
Non Call QA Analyst
Sunrise, FL · On-site
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.Under ...
Non Call QA Analyst
Sunrise, FL · On-site
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.
Non Call QA Analyst
Sunrise, FL · On-site
The QA Analyst NC will provide the highest level of support to ensure that Convey Health Solutions Non Call Operations quality and performance improvement goals are met through process auditing.
Quality Analyst
Springfield, VA · On-site
Quality Analyst Position iQuasar is seeking to fill the Quality Analyst position. At iQuasar, we ... Also, please let me know what time/number is best to call to discuss this great opportunity. In ...
Quality Analyst
Springfield, VA · On-site
Quality Analyst Position iQuasar is seeking to fill the Quality Analyst position. At iQuasar, we ... Also, please let me know what time/number is best to call to discuss this great opportunity. In ...
Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ... Must be good in coaching skills (for coaching the CSR based on their call quality) * Must be ...
Min 1-2 years of experience in a call center managing the inbound calls (same experience needed in ... Must be good in coaching skills (for coaching the CSR based on their call quality) * Must be ...
Quality Analyst
New York, NY · On-site
Provide full evaluation and feedback on customer service skills and call handling to employees ... Track issues in the quality monitoring systems or tools and analyze the results. * Develop ...
Quality Analyst
New York, NY · On-site
Provide full evaluation and feedback on customer service skills and call handling to employees ... Track issues in the quality monitoring systems or tools and analyze the results. * Develop ...
Quality Analyst
Manhattan, NY · On-site
Provide full evaluation and feedback on customer service skills and call handling to employees ... Track issues in the quality monitoring systems or tools and analyze the results. * Develop ...
Quality Analyst
Manhattan, NY · On-site
Provide full evaluation and feedback on customer service skills and call handling to employees ... Track issues in the quality monitoring systems or tools and analyze the results. * Develop ...
Quality Analyst
New York, NY · On-site
$48K - $83K/yr
Provide full evaluation and feedback on customer service skills and call handling to employees ... Track issues in the quality monitoring systems or tools and analyze the results. * Develop ...
Quality Analyst
New York, NY · On-site
$48K - $83K/yr
Provide full evaluation and feedback on customer service skills and call handling to employees ... Track issues in the quality monitoring systems or tools and analyze the results. * Develop ...
Non Call QA Supervisor
Sunrise, FL · On-site
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that ... In addition this individual will collaborate with the Program Managers, Business Analyst, and PMO ...
Non Call QA Supervisor
Sunrise, FL · On-site
The Non Call Quality Assurance Supervisor will provide the highest level of support to ensure that ... In addition this individual will collaborate with the Program Managers, Business Analyst, and PMO ...
Non Call QA Supervisor
Sunrise, FL · On-site
... analysis, process monitoring, and trend analysis. Under the guidance and direction of the Non-Call Quality Assurance Manager, the Non Call Quality Assurance Supervisor is expected to supervise ...
Non Call QA Supervisor
Sunrise, FL · On-site
... analysis, process monitoring, and trend analysis. Under the guidance and direction of the Non-Call Quality Assurance Manager, the Non Call Quality Assurance Supervisor is expected to supervise ...
... as a Quality Analyst . Quality Analys t Job Duties: Performing inspections using precision ... call 480-739-9341 to speak to someone right away!
... as a Quality Analyst . Quality Analys t Job Duties: Performing inspections using precision ... call 480-739-9341 to speak to someone right away!
Call Quality Analyst information
See salary details
$17.07 - $20.15
4% of jobs
$20.15 - $23.23
16% of jobs
$24.42 is the 25th percentile. Wages below this are outliers.
$23.23 - $26.31
12% of jobs
The median wage is $29.14 / hr.
$26.31 - $29.39
19% of jobs
$29.39 - $32.47
13% of jobs
$35.20 is the 75th percentile. Wages above this are outliers.
$32.47 - $35.56
12% of jobs
$35.56 - $38.64
6% of jobs
$38.64 - $41.72
6% of jobs
$41.72 - $44.80
5% of jobs
$44.80 - $47.88
3% of jobs
$47.88 - $50.96
2% of jobs
$17
$32
$50
How much do call quality analyst jobs pay per hour?
As of Jul 23, 2026, the average hourly pay for call quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Call Quality Analyst, and why are they important?
To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.
What is the difference between Call Quality Analyst vs Customer Service Representative?
| Aspect | Call Quality Analyst | Customer Service Representative |
|---|---|---|
| Primary Role | Evaluate and improve call quality, ensure compliance, provide feedback | Assist customers, handle inquiries, resolve issues |
| Required Skills | Communication, analytical skills, attention to detail | Communication, problem-solving, patience |
| Work Environment | Call centers, quality assurance teams | Customer service centers, support desks |
| Certifications | Quality assurance, call monitoring certifications often preferred | Customer service certifications beneficial but not mandatory |
The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.
What are Call Quality Analysts?
Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.
How does a Call Quality Analyst typically collaborate with call center agents and supervisors to improve service standards?
A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.
More about Call Quality Analyst jobs
What cities are hiring for Call Quality Analyst jobs? Cities with the most Call Quality Analyst job openings:
What states have the most Call Quality Analyst jobs? States with the most job openings for Call Quality Analyst jobs include:
What job categories do people searching Call Quality Analyst jobs look for? The top searched job categories for Call Quality Analyst jobs are:
Job description
This is a temporary Quality Admin position. The Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods.
Quality Admin is responsible for evaluating a random sampling of technical support calls, as well as other customer contact methods. Compliance with prescribed client project standards includes, but are not limited to: adherence to standards, accuracy, customer experience, and contact handling efficiency. The Quality Coach is responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practices and advisor evaluations. Participates in Client and Management meetings and conference calls.
- High School Diploma or GED
- Preference of dual skill in both mobile tech and tech.
- Exceptional performance history in the area of Quality Performance
- Coaching experience preferred
- Previous quality assessment experience preferred
- Knowledge of adult learning techniques, preferred
- Understanding of Inbound/Outbound operations desired
- Familiarity with fundamental feedback and coaching skills is desired
- Prior knowledge of Program Strategy is strongly desired
- Written warnings within the last 6 months may be reviewed on a case by case basis.
- Drug Screening and Background check required.