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Call Quality Analyst Jobs in Remote, OR (NOW HIRING)

Lumen Technologies

Senior Operations Analyst

OR · Remote

$67K - $90K/yr

The Role Supports operational analysis and performance management activities related to 811 Call ... Support strategic initiatives aimed at improving 811 ticket management processes, locate quality ...

Kemira

Sales Representative, P&HS, NA

OR · Remote

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Servicing existing and new accounts, including on site analysis, troubleshooting, inspection ...

New

Kemira

Coordinator, Sales, P&HS, NA Corporate Accounts

OR · On-site +1

$67K - $84K/yr

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Analysis of pricing across the region, maintaining a 'live' pricing tool to ensure effective and ...

Kemira

Coordinator, Sales, P&HS, NA Corporate Accounts

OR · Remote

$67K - $84K/yr

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Analysis of pricing across the region, maintaining a 'live' pricing tool to ensure effective and ...

Kemira

Sales Representative, P&HS NA, Wisconsin River

OR · Remote

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Paper making operations LSS, statistical analysis General wet-end applications, including retention ...

Bekaert

Account Manager

OR · Remote

Forecast and analyze production plans per product category. * Run assigned business with an ... Resolve customer complaints with collaboration of manufacturing and quality control departments.

Kemira

Manager, Sourcing, Indirect, Americas

OR · On-site +1

$100K - $125K/yr

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Results driven, analytical, self-motivated and detail oriented with the ability to logically ...

Kemira

Manager, Sourcing, Indirect, Americas

OR · Remote

$100K - $125K/yr

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Results driven, analytical, self-motivated and detail oriented with the ability to logically ...

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All JobsCall Quality Analyst JobsCall Quality Analyst Jobs in Remote, OR

Call Quality Analyst information

See Remote, OR salary details

$17

$32

$50

How much do call quality analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call quality analyst in Remote, OR is $32.38, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $36.97 per hour, depending on experience, location, and employer.

What is a call quality analyst?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a call quality analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.

What are the key skills and qualifications needed to thrive as a call quality analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

What job categories do people searching Call Quality Analyst jobs in Remote, OR look for?

The top searched job categories for Call Quality Analyst jobs in Remote, OR are:

Call Quality Analyst jobs near you
Infographic showing various Call Quality Analyst job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 69% Physical, 1% Hybrid, and 30% Remote job distribution, with an average salary of $67,356 per year, or $32.4 per hour.

Senior Operations Analyst

Lumen Technologies

OR • Remote

$67K - $90K/yr

Full-time

Medical, Life

Posted 9 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

12th of 101 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

Supports operational analysis and performance management activities related to 811 Call Before You Dig ticket processing, contract locator performance, and damage prevention initiatives. Leads the intake, validation, analysis, and reporting of operational metrics to provide visibility into locate performance, ticket workloads, compliance, and damage trends. Partners with internal stakeholders and external service providers to identify opportunities for improvement, resolve operational issues, and support the protection of Lumen's network. Serves as a liaison across multiple organizations to drive consistency, accountability, and operational excellence within the 811 ticket management process. 

Location
This is a U.S.-based work-from-home position. Candidates must reside within the United States
The Main Responsibilities
  • Lead the intake, analysis, and reporting of key operational metrics related to 811 ticket volumes, locate performance, compliance, damages, and vendor execution. 
  • Monitor and evaluate contract locator performance across multiple regions, identifying trends, risks, and opportunities for improvement. 
  • Develop and maintain dashboards, scorecards, and reporting tools that provide visibility into operational performance and support leadership decision-making. 
  • Facilitate recurring performance reviews with internal stakeholders and external service providers. 
  • Support strategic initiatives aimed at improving 811 ticket management processes, locate quality, and damage prevention performance. 
  • Investigate operational issues and escalations, providing data-driven recommendations and corrective actions. 
  • Serve as a liaison between Damage Prevention, Network Implementation, Engineering, Operations, and external service providers. 

Essential Functions 

  • 811 ticket volume and workload analysis 
  • Intake, validation, and management of operational performance metrics 
  • Contract locator performance monitoring and reporting 
  • Damage trend analysis and risk identification 
  • Development of dashboards, scorecards, and performance reviews 
  • Cross-functional collaboration and project support 
  • Communication of insights and recommendations to leadership 
What We Look For in a Candidate
  • 4+ years of experience in operations, analytics, vendor management, performance management, or related fields with a Bachelor's degree 
  • 2+ years of related experience with a Master's degree 
  • Strong analytical, reporting, and problem-solving skills 
  • Experience working with operational metrics, dashboards, and performance scorecards 
  • Strong communication skills and ability to influence stakeholders through data-driven insights 
Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.


Location Based Pay Ranges
$67,703 - $90,270 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$71,088 - $94,784 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$74,474 - $99,297 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

  Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 342258

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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