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Call Quality Analyst Jobs in Remote, OR (NOW HIRING)

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Paper making operations LSS, statistical analysis General wet-end applications, including retention ...

Responsibilities include development and analysis of market research, conversion of data into sales ... Resolve customer complaints with collaboration of manufacturing and quality control departments.

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... analysis, paper making operations, retention, sizing, strength, cleaning, defoamers, colorants ...

Forecast and analyze production plans per product category. * Run assigned business with an ... Resolve customer complaints with collaboration of manufacturing and quality control departments.

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Ability to perform statistical data analysis to evaluate program performance * Effective ...

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Ability to perform statistical data analysis to evaluate program performance * Effective ...

If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to ... Quality, Safety and Environmental requirements as it relates to these tasks. Qualifications ...

If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to ... Quality, Safety and Environmental requirements as it relates to these tasks. Qualifications ...

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Call Quality Analyst information

See Remote, OR salary details

$17

$32

$50

How much do call quality analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for call quality analyst in Remote, OR is $32.38, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $36.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Quality Analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

What are Call Quality Analysts?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a Call Quality Analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.
What are popular job titles related to Call Quality Analyst jobs in Remote, OR? For Call Quality Analyst jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Call Quality Analyst jobs in Remote, OR look for? The top searched job categories for Call Quality Analyst jobs in Remote, OR are:
Infographic showing various Call Quality Analyst job openings in Remote, OR as of July 2026, with employment types broken down into 5% Locum Tenens, 81% Full Time, 8% Part Time, 1% Temporary, and 5% Contract. Highlights an 77% Physical, 6% Hybrid, and 17% Remote job distribution, with an average salary of $67,356 per year, or $32.4 per hour.
Physician Assistant-Surgical

Physician Assistant-Surgical

Healthcare Resources Group of GA, LLC

Coos Bay, OR

Full-time

Medical, PTO

Posted 6 days ago


Job description

Job-8676
Surgical Physician Assistant
Coos Bay,Oregon
Seeking a Surgical Physician Assistant for a position in Coastal Oregon (Gorgeous Location). 
127 bed Level III Trauma, seeks a Physician Assistant to join our collaborative, growing Orthopedic service line.  As the largest hospital on the Southern Coast of Oregon with a catchment area of over 320,000, consider joining us in our commitment to serving our amazing community!
Job Description:
• Full-time
• Day Shift + On call TBD based on number of providers sharing the call
• Ability to work weekends occasionally
• Hospital-employed
• Opening due to growth and expansion of services
• High caliber, collegial team
• Call: shared equitably
• Surgical Assist, ED consults, floor rounding, pre and post op, patient education
• Order tests, review labs, prescribe medications, progress and discharge notes
• Custom orientation adapted to your skills
• PAs are assigned to the pool of 2-3 surgeons.
• Performs comprehensive and problem focused history and physical exams, interprets and correlates laboratory and diagnostic procedures.
• Interprets and correlates subjective and objective data to formulate a differential diagnose and establish a working diagnosis.
• Formulates a treatment plan for Orthopedic problems within scope of practice. Implements therapeutic intervention for specific conditions when appropriate.
• Exercises judgment on problems requiring consultation, referral, or evaluation by the supervising Orthopedic surgeon or other health care professionals.
• Orders, collects, and performs appropriate laboratory or diagnostic procedures, and studies including but not limited to blood and tissue specimens.
• Orders or performs diagnostic studies such as, but not limited to, EMG, electrocardiogram, compartment pressure measurements, and x-ray examinations including special x¬ray examinations CT, MRI, and bone scans etc.
• Performs procedures such as, but not limited to, digital blocks, regional anesthesia, and minor outpatient surgical procedures such as but not limited to: tendon repair, wound closure, wound management, wound debridement, incision and drainage, needle biopsy, percutaneous pinning of fractures, k-wire removal and hardware removal.
• Performs diagnostic and therapeutic procedures including, but not limited to, joint and bursa aspirations, closed reduction of fractures and dislocations, injections of joints, tendons, trigger points and bursa, as well as brace, cast and splint applications.
• Assists in surgery to include but not limited to, first assist, deep and superficial tissue closures, application of appliances and any other action delegated by the surgeon. Conducts hospital rounds, writes orders, and otherwise assists the Orthopedic surgeon.
• Serves as primary orthopedic call for Bay Area Hospital’s patients in the Emergency Department and various inpatient units. Will participate in call coverage along with other employed and non-employed PA’s and NP’s including regular weekday, weekend and 24-hour call.  May be asked to rotate schedule to provide call during holiday, weekend and night coverage.
• Evaluates and clarifies clinical conditions, formulates and implements a treatment or therapeutic plan for hospitalized patients, dictates discharge summaries, histories and physicals.
• Orders, prescribes, dispenses, and administers medication, orthosis, orthotics, braces and other orthopedic devices as may be allowed by state legislation.
• Evaluates, screens and councils patients on health maintenance and promotes utilization of community resources.
• Designs, conducts and/or participates in research studies, manages databases, and performs quality assurance.
• In collaboration with the attending physician, prepares and records patient history, develops and implements a plan of care
• Participates in daily rounds on assigned patients and documents the pertinent symptoms, findings, diagnoses and care plans.
• Utilizes electronic medical record for order entry and documentation.
• Participates in multidisciplinary rounding
• Responds to coding and documentation queries and participates as requested in quality and safety initiatives.
• SKILLS AND ABILITIES:
- Proficiency with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift
- Excellent interpersonal skills to effectively communicate with patients, family members and the healthcare team
- Ability to work independently and perform effectively in stressful and/or emergent situations
- Demonstrates initiative and motivation
- Excellent customer service orientation skills necessary in order to deal effectively with various levels of Hospital personnel, outside customers and community groups
- Understands of anatomy, diagnosis, treatment options, procedures, methods and equipment.
- Ability to complete clinical and surgical responsibilities in a timely fashion
- Analytical ability to monitor data, develop treatment plans and prescribe medication
- Exercises good judgment, demonstrates effective critical thinking skills
- Flexible, able to prioritize and address multiple responsibilities concurrently
- Works effectively under stress and frequently changing job requirements/situations
- Maintains regular, consistent and punctual attendance at the assigned job location
PHYSICAL/MENTAL/ENVIRONMENTAL REQUIREMENTS:
- Able to stand, walk, bend, squat, reach, and stretch frequently
- Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs
- Needs adequate hearing and visual acuity, including adequate color vision
- Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects
- Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair
- May be required to lift up to 75 pounds
- Must use standard precautions due to threat of exposure to blood and bodily fluids
- Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
- May require periodic use of personal computer
• EMR:  Epic
• This is a permanent, full-time position that requires residency within the immediate local area.  Relocation may be required.
• Accepting new graduates and experienced providers (experience preferred)
• Locum to Perm candidates - submit to Job 52973
• Accepting visa candidates
Compensation and Benefits:
• Base salary $160,000 (This represents the rate for an individual with significant experience in this job in a full-time 40 hour per week position).
• Potential Sign-on Bonus up to $10,000 (to be discussed at interview)
• Relocation assistance, if applicable
• Comprehensive benefits package including 6% match
• Generous PTO
• CME allowance
• Licensing and professional fee allowance
• Paid interview expenses
• Onsite Employee Health and Wellness Clinic
• Onsite Child Care and Learning Center