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Call Quality Analyst Jobs in Remote, OR (NOW HIRING)

Bevcorp

Hydro Field Service Technician

OR · Remote

If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to ... Quality, Safety and Environmental requirements as it relates to these tasks. Qualifications ...

Enprotech Corp

Hydro Field Service Technician

OR · On-site +1

If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to ... Quality, Safety and Environmental requirements as it relates to these tasks. Qualifications ...

Kemira

Application Specialist, P&HS, North

OR · Remote

$133K - $150K/yr

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Ability to perform statistical data analysis to evaluate program performance * Effective ...

Kemira

Application Specialist, P&HS, North

OR · On-site +1

$133K - $150K/yr

For more than 100 years, our chemistry has advanced human progress and quality of life. We call it ... Ability to perform statistical data analysis to evaluate program performance * Effective ...

Ottobock

Business Development Manager (East Region)

OR · On-site +1

$80K - $100K/yr

Create structured call plans, monitor performance against targets, and adjust strategies to ... Track referral patterns, analyze account performance, and report progress using CRM tools to guide ...

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All JobsCall Quality Analyst JobsCall Quality Analyst Jobs in Remote, OR

Call Quality Analyst information

See Remote, OR salary details

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$32

$50

How much do call quality analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call quality analyst in Remote, OR is $32.38, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $36.97 per hour, depending on experience, location, and employer.

What is a call quality analyst?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a call quality analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.

What are the key skills and qualifications needed to thrive as a call quality analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

What job categories do people searching Call Quality Analyst jobs in Remote, OR look for?

The top searched job categories for Call Quality Analyst jobs in Remote, OR are:

Call Quality Analyst jobs near you
Infographic showing various Call Quality Analyst job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 69% Physical, 1% Hybrid, and 30% Remote job distribution, with an average salary of $67,356 per year, or $32.4 per hour.

Carl's Jr. Restaurant Manager - Restaurant Manager (780)

JCK LLC and KBR Group LLC

Roseburg, OR • On-site

$65K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

MORE THAN A JOB, THIS IS FAMILY
We are a franchisee of Carl's Jr & a family-owned business with locations from Medford OR all the way to Longview WA, dedicated to creating opportunities for success and teamwork to grow. We're in the people business!
RESTAURANT MANAGEMENT
Managers are expected to utilize labor effectively to meet budgets while ensuring high quality standards. Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary. And ensure business and personnel practices are conducted according to state and federal laws and consistent with Carl's Jr. policies and procedures.
SUPERVISING AND TRAINING
Managers supervise and mentor employees customarily and regularly. Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the of all employees. Make employment decisions regarding: hiring, discipline, advancement, termination and compensation. You will communicate business & team goals and expectations; coach employees toward achieving goals, and recognize and reward employees who make a positive impact on the business.
A PLACE TO CALL HOME
Our management team is the heartbeat of each and every location. These teams of dedicated professionals interject their spirit and dedication into the success of each and every member of their team, and our amazing customers every single day! As part of the management team you will have responsibilities in several areas.
COMPETENCIES
Management must be able to work independently and be a self-starter, value customer service, be a skilled team builder, have strong leadership skills, and be an effective communicator.
In addition, you must be at least 18 years of age. Be able to work upwards of 47 hours per week, as dictated by business need. Be able to stand, bend and stoop, for long periods of time, and lift up to 50 pounds.
And, have or able to obtain a food handler's permit within 30 days of starting.
STARTING WAGE:
  • GENERAL MANAGER $65,000 - $95,000
  • ASSISTANT MANAGER $56,000 - $64,000

A PLACE FOR EVERYONE
Start your journey with us. We offer first class training to help you be successful in your role and acquire the skills you will need in the future. Let us help you get on the path to achieve all your future goals.
WE TAKE CARE OF YOU, HERE IS HOW
We offer employer sponsored benefits including:
  • Medical, Dental and Vison
  • Generous PTO up to 30 Days a year
  • 401 (k) plan with employer contributions
  • Paid Life Insurance and Short/Long Term Disability Insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Fund
  • Employee Assistance Program for all employees on day one
  • Food discounts while off work
  • Free Meal with Every Shift
  • Generous Performance bonus paid quarterly

Requirements
  • You must be at least 18 years of age.
  • Be able to work upwards of 47 hours per week, as dictated by business need.
  • Be in possession of or able to obtain a food handler's permit within 30 days of starting.
  • Current driver license and clean driving record

Team JCK LLC. & KBR Group LLC. are an independent franchisee of Carl Karcher Enterprises.
*The identify of all new hires will be verified by E-Verify*
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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