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Call Quality Assurance Jobs in Remote, OR (NOW HIRING)

Evergreen Family Medicine

Medical Assistant

Roseburg, OR · On-site

$17 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monthly QA's; record daily temps of refrigerator * Clean utensils and be able to operator autoclave ... Triage calls and make appropriate call backs for provider * Complete medicine refill requests and ...

Evergreen Family Medicine

Medical Assistant

Roseburg, OR

$17 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monthly QA's; record daily temps of refrigerator * Clean utensils and be able to operator autoclave ... Triage calls and make appropriate call backs for provider * Complete medicine refill requests and ...

Evergreen Family Medicine

Medical Assistant

Roseburg, OR · On-site

$19.50 - $25.26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monthly QA's; record daily temps of refrigerator * Clean utensils and be able to operator autoclave ... Triage calls and make appropriate call backs for provider * Complete medicine refill requests and ...

Bay Area Hospital

CNA MCU Full Time - Nights

Coos Bay, OR · On-site

$19.36 - $28.74/hr

Respond to patient call lights and escalate patient needs outside of CNA scope to licensed nurse ... Perform quality assurance checks on documentation and unit functions as directed by leadership

Aviva Health

Core Faculty Physician

Roseburg, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise Family Medicine Residents QA/QI and research activities as required/appropriate ... Shared call responsibilities * Comprehensive medical, dental, and vision insurance * 403(b) ...

Aviva Health

Core Faculty Physician

Roseburg, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise Family Medicine Residents QA/QI and research activities as required/appropriate ... Shared call responsibilities * Comprehensive medical, dental, and vision insurance * 403(b) ...

Aviva Health

Core Faculty Physician

Roseburg, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise Family Medicine Residents QA/QI and research activities as required/appropriate ... Shared call responsibilities * Comprehensive medical, dental, and vision insurance * 403(b) ...

Aviva Health

Core Faculty Physician

Roseburg, OR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supervise Family Medicine Residents QA/QI and research activities as required/appropriate ... Shared call responsibilities * Comprehensive medical, dental, and vision insurance * 403(b) ...

Curry Health Network

CT Technologist

Gold Beach, OR · On-site

$44.89 - $67.90/hr

Participates in hospital and department quality assurance programs to ensure safety, compliance ... Takes emergency call/standby after normal operating hours as required by the needs of the ...

Curry Health Network

CT Technologist

Gold Beach, OR

$44.89 - $67.90/hr

Participates in hospital and department quality assurance programs to ensure safety, compliance ... Takes emergency call/standby after normal operating hours as required by the needs of the ...

Curry Health Network

CT Technologist

Gold Beach, OR · On-site

$44.89 - $67.90/hr

Participates in hospital and department quality assurance programs to ensure safety, compliance ... Takes emergency call/standby after normal operating hours as required by the needs of the ...

Curry Health Network

CT Technologist

Gold Beach, OR

$44.89 - $67.90/hr

Participates in hospital and department quality assurance programs to ensure safety, compliance ... Takes emergency call/standby after normal operating hours as required by the needs of the ...

AMR

Paramedic

Winston, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently hiring Paramedics that are passionate about delivering high-quality patient care ... Assess each call situation to determine the best course of action while working with progressive ...

AMR

Paramedic

Myrtle Creek, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are currently hiring Paramedics that are passionate about delivering high-quality patient care ... Assess each call situation to determine the best course of action while working with progressive ...

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All JobsCall Quality Assurance JobsCall Quality Assurance Jobs in Remote, OR

Call Quality Assurance information

See Remote, OR salary details

$11

$23

$39

How much do call quality assurance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call quality assurance in Remote, OR is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is call quality assurance?

Call Quality Assurance (QA) refers to the process of monitoring and evaluating customer service calls to ensure they meet company standards and provide a positive customer experience. QA specialists review calls to assess communication skills, adherence to scripts, problem resolution, and compliance with policies. The goal is to identify areas for improvement, provide feedback to agents, and maintain high-quality service. Effective call QA helps businesses enhance customer satisfaction, reduce errors, and support employee development.

What are the key skills and qualifications needed to thrive as a call quality assurance specialist?

To thrive as a Call Quality Assurance specialist, you need a solid understanding of customer service protocols, quality assurance standards, and relevant industry regulations, often supported by a background in customer service or a related field. Experience with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, analytical thinking, and strong communication skills help you effectively evaluate calls and provide actionable feedback. These competencies are crucial for ensuring consistent service quality, regulatory compliance, and continuous improvement in customer interactions.

What are some common challenges faced by call quality assurance professionals, and how can they be addressed?

Call Quality Assurance professionals often encounter challenges such as maintaining objectivity while evaluating calls, managing large volumes of recordings, and ensuring feedback is constructive and actionable. Balancing consistency in scoring while adapting to updates in scripts or compliance standards is also crucial. These challenges can be addressed by using standardized evaluation forms, regular calibration sessions with team members, and ongoing training to stay current with best practices. Effective communication skills and a collaborative attitude help in building trust with agents and ensuring continuous improvement.

What is the difference between Call Quality Assurance vs Call Center Agent?

AspectCall Quality AssuranceCall Center Agent
Primary RoleMonitor and evaluate call quality to ensure compliance and improve serviceHandle customer calls, provide information, and resolve issues
Required SkillsCommunication skills, attention to detail, knowledge of quality standardsCustomer service, communication, problem-solving
Work EnvironmentSupervisory, quality control teams within call centersFrontline customer service in call centers
CertificationsOften requires knowledge of industry standards, quality assurance trainingCustomer service certifications may be beneficial

Call Quality Assurance professionals focus on evaluating and improving call interactions, ensuring standards are met. Call Center Agents handle customer interactions directly. While both roles are essential in call centers, QA specialists oversee quality, whereas agents engage with customers.

What job categories do people searching Call Quality Assurance jobs in Remote, OR look for?

The top searched job categories for Call Quality Assurance jobs in Remote, OR are:

What cities near Remote, OR are hiring for Call Quality Assurance jobs?

Cities near Remote, OR with the most Call Quality Assurance job openings:

Call Quality Assurance jobs near you
Infographic showing various Call Quality Assurance job openings in Remote, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,805 per year, or $23.5 per hour.

Medical Assistant

Evergreen Family Medicine

Roseburg, OR • On-site

$17 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

MEDICAL ASSISTANT


Evergreen Family Medicine is committed to providing excellent care for your family with clinics in Roseburg, Sutherlin and Myrtle Creek Oregon.  Evergreen Family Medicine serves outpatient needs, including Urgent Care, Family Practice, Women’s Health, and Occupational Health.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will be required to pass a pre-employment drug screen and background check.

Responsibilities and Duties:

  • Room patient for provider
  • Take vitals, check meds and patient history
  • Set up paps
  • Clean rooms
  • Assist with surgical procedures; set up room, stitch removal, ear wax removal, injections, assist with circs and other surgical procedures
  • Set up and complete EKG’s and NEB tx/spirometry
  • Complete lab procedures; quickstrep, mono, hemacult, UA dips, and prepare labs for send outs
  • Monthly QA’s; record daily temps of refrigerator
  • Clean utensils and be able to operator autoclave
  • Give immunizations and complete proper paperwork
  • Weekly order & stock supplies
  • Triage calls and make appropriate call backs for provider
  • Complete medicine refill requests and fax or call in when needed
  • Set up mammograms and dexa appointments
  • Set up US, CT, MRI, Stress, Echo Testing, etc.
  • Complete patient notification for normal lab & x-ray results
  • Calling lab, etc. for results
  • Scheduling appointments only if requested by doctor
  • Know and be able to use ICD-10 coding on labs & diagnostics
  • Call drug reps; check on drug supplies and expiration dates
  • Document and scribe patient visits 
  • Other duties as directed by your manager


Qualifications and Skills:

  • One year work experience in a medical setting
  • High school diploma or GED
  • Experience taking manual vitals (blood pressure, pulse, respirations)
  • EMR/HER experience
  • Must be available for any schedule, including weekends and evenings
  • Ability to communicate effectively, both orally and in writing
  • Administer medications accordingly as directed by the provider
  • Assess patient needs and document accurately
  • Set priorities for nursing action in a sequence according to patient needs
  • Communicate with the provider and other nurses and team members to ensure the patients well being
  • Teach patient appropriate health information and share written informational material
  • Maintain a clean, neat and safe work environment for patient and staff according to policy and procedures
  • Participate in economical utilization of supplies
  • Ensure equipment is maintained in a safe and clean manner
  • Current BLS certification (or ability to obtain upon hire)
  • Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of EFM

Physical requirements:


  • Prolonged periods sitting at a desk and working on a computer.

  • The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach forward with hands and arms.

  • The employee is occasionally required to sit and stoop, kneel, or crouch. 
  • May be exposed to patients with infectious diseases.
  • Must be able to lift up to 15 - 25 pounds at times.

Our culture and values are every employee’s responsibility: The needs of our patient come first S.P.I.R.I.T

  • Stewardship
  • Patient & Population Focused Health Care
  • Integrity
  • Respect
  • Innovation
  • Teamwork

Benefits:

  • Health, Dental, Vision benefits
  • Life Insurance
  • 401k with a company match up to 6%
  • Paid Time Off