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Call Quality Analyst Jobs (NOW HIRING)

Blink Health

Quality Analyst, Call Center

Boise, ID · On-site

Collaborate with agents, leaders, and other QA analysts to identify best practices, knowledge gaps and opportunities to enhance protocols, scripting, training and Knowledge Base articles. * Remain ...

PeopleShare

Quality Analyst

Easton, PA · On-site

$50K - $60K/yr

... for a Quality Analyst. * Schedule: Mon-Fri, 8 - 4:30pm * Pay Rate: $50k - $60K * Job Type ... Excellent time management skills as well as effective and efficient call planning. * Self-confident ...

Infojini Inc

Quality analyst

Raleigh, NC · On-site

... or call me at 443-270-1551.Please refer someone else if you are not available at this time or you ... the Quality Control and Testing teams. This position must interact with analysts, software ...

Orscheln Industries

Quality Analyst

Moberly, MO · On-site

$19.05/hr

Must be able to recognize and call the critical characteristic symbols as listed on the blueprints ... Analytical Skills * AIAG Core Tools Physical Requirements: * Repetitive hand/arm movement * Pushing ...

Orscheln Industries

Quality Analyst

Moberly, MO · On-site

Must be able to recognize and call the critical characteristic symbols as listed on the blueprints ... Analytical Skills * AIAG Core Tools Physical Requirements: * Repetitive hand/arm movement * Pushing ...

Orscheln Industries

Quality Analyst

Moberly, MO · On-site

Must be able to recognize and call the critical characteristic symbols as listed on the blueprints ... Analytical Skills * AIAG Core Tools Physical Requirements: * Repetitive hand/arm movement * Pushing ...

PSG Global Solutions

Quality Analyst

Gaithersburg, MD · On-site

Data entry of analytical data into computer systems. * Sampling of WFI and purified water systems ... IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more ...

Conduent, Inc.

Lead Quality Analyst

GA · Remote

Own the strategy for adopting AI tools to automate routine QA activities such as call/chat/email ... Use analytics to identify quality gaps, coaching opportunities, process risks, and automation ...

Socket.dev

Anthem Quality Analyst

Dallas, TX · On-site

$52 - $76/hr

Perform call monitoring and provide accurate analysis of calls using standardized analysis methods ... Use quality monitoring Five 9 Virtual Observer to compile and track performance. * Work effectively ...

New

Emovis

Senior Quality Analyst

Orlando, FL · On-site

$25/hr

As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States. Job Purpose The Senior Quality Analyst (Sr QA) reports to the Quality Manager and is ...

Coforge Limited

SENIOR QUALITY ANALYST

Augusta, GA · On-site

$60 - $90/hr

Experience in banking, financial services, or call center environment. * Candidates should have previous experience auditing work for quality, identifying trends, performing root cause analysis, and ...

New

Emovis

Senior Quality Analyst

Orlando, FL · On-site

$65 - $90/hr

As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States. Job Purpose TheSeniorQuality Analyst (SrQA) reports to the Quality Manager andis responsible ...

Firstsource

Bilingual Quality Analyst

$20.73/hr

Performs daily quality audits of the call center and/or operations personnel including monitoring ... Strong analytical skills and the ability to see trends and patterns in data * Ability to work both ...

Firstsource

Bilingual Quality Analyst

$20.73/hr

Performs daily quality audits of the call center and/or operations personnel including monitoring ... Strong analytical skills and the ability to see trends and patterns in data * Ability to work both ...

A.O. Smith

Corporate Quality Analyst

Ashland City, TN · Hybrid

The NAWH Quality Engineer plays a key role in ensuring our water heater products meet or exceed ... Service call rates reduced year-over-year. Skills & Competencies * Strong analytical skills with ...

A. O. Smith Corp.

$70 - $105/hr

Corporate Quality Analyst Date: Aug 28, 2026 Location(s): Ashland City, TN, US, 37015 Business Unit ... Service call rates reduced year-over-year. * Strong analytical skills with ability to interpret ...

A.O. Smith

Corporate Quality Analyst

Ashland City, TN · On-site

The NAWH Quality Engineer plays a key role in ensuring our water heater products meet or exceed ... Service call rates reduced year-over-year. Skills & Competencies * Strong analytical skills with ...

MCI Careers

Quality Analyst Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly ...

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Call Quality Analyst information

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$17

$32

$50

How much do call quality analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call quality analyst in the United States is $32.41, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $37.02 per hour, depending on experience, location, and employer.

What is a call quality analyst?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a call quality analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.

What are the key skills and qualifications needed to thrive as a call quality analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

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Call Quality Analyst jobs near you
Infographic showing various Call Quality Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $67,422 per year, or $32.4 per hour.

Quality Analyst, Call Center

Blink Health

Boise, ID • On-site

Full-time

Posted 25 days ago

Blink Health rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

74th of 113 rated pharmacies

Job description

Company Overview:Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
What You'll Do:
  • Perform daily Quality Assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets
  • Conduct patient interaction evaluations for Patient Services phone, chat and emails
  • Conduct pharmacy workflow audits, such as Prior Authorization process adherence and data entry for the Hub
  • Identify trends and opportunities to improve quality in patient interactions and workflow adherence. Communicate these opportunities to QA leadership or other pertinent stakeholders.
  • Collaborate with agents, leaders, and other QA analysts to identify best practices, knowledge gaps and opportunities to enhance protocols, scripting, training and Knowledge Base articles.
  • Remain current on our products, protocols, scripting, new clients, features and departmental processes
  • Participate in calibration sessions to ensure consistency in grading and auditing practices.
  • Serve as a subject matter expert for assigned business segment(s), and function as the expert scoring interactions that others will be calibrated against. Facilitate discussions to explain rationale for scoring, actively listen and make recommendations as necessary to the appropriate scorecards to drive improvement in calibration scores
  • Cross train to be able to evaluate quality on other business segments as needed
  • Complete other duties as assigned

What You'll Need:
  • A minimum of 2 years of QA experience in a contact center or hub pharmacy environment
  • Experience with healthcare, insurance, or other highly regulated industry preferred
  • Track record of strong performance and QA scores
  • Attention to detail with a knack for precision
  • Analytical and process oriented
  • Comfortable in a fast-paced environment
  • Ability to work independently and as a member a team
  • Confident, patient, respectful, and a clear communicator
  • Passion for problem solving and troubleshooting

Locations:
  • This position is open to our Pittsburgh, PA, St. Louis, MO, and Boise, ID offices
  • This is a Hybrid role: 3 days in office, 2 at home

Shifts:
  • Monday-Friday starting between 7:30-9:00am

Why Join Us:It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

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