Call Quality Analyst Jobs in California (NOW HIRING)

Date Posted:
2026-08-10
Country:
United States of America
Location:
US-CA-CYPRESS-11190 ~ 11190 Valley View St ~ VALLEY VIEW
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What You Will Do
We have an exciting opportunity to join our team in Cypress, CA as a Quality Analyst. In this role, you will perform a variety of duties assisting the Quality Manager & Chief Inspector in administration and compliance of the Quality Management System (QMS) per PWES, ISO 9002 and AS9110 requirements. This will include the review, implementation and revision of PWES documentation, forms, and procedures (ASP's). The selected candidate will travel up to 10% of the time for training and support of other sites in the network as needed.
Key Responsibilities:

• Lead/coach teams through use of CORE, RCCA, QAT, and other Process Improvement tools.
• Assist site Chief Inspectors in conducting ROM (Risk and Opportunity Management), SRAs/SRMs Assessments, (Product Safety Risk assessments for SMS program), completing checklists and performing risk analysis.
• Conduct QMS compliance audits of processes, procedures, records. Recommend corrective actions and process improvements in response to audit findings, therefore mitigating future issues/risks.
• Analyze and maintain KPI metrics that impact Quality and develop recommendations for improving compliance with internal standards.
• Review, analyze, and determine root cause for reported non-conformities.
• Investigate and recommend preventive actions to resolve problems regarding non-conformities identified through Corrective Action Requests (CAR's).
• Prepares and maintains Quality systems (documentation, processes and training).
• Monitor spoiled work database collection system, sort and prioritize data to target areas for investigations that will lead to preventive actions and reduction of non-quality costs.
• Conduct Process Audits and assessments; review processes identified by QA as ineffective or incorrect and provide recommendations for improvement.
• Troubleshoot, research, and investigate questions and situations concerning Quality in the shop and Quality issues from customers.

Support Inspection Workbench (SAP) activities:

• New Engine Models
• Technical Publications and revisions, SB/SI revisions
• Input from TDMRs
• Parts introduced by SBs need to be loaded in SAP
• Manage CS Orders (SAP)
• New Engine Model incorporation
• Tech Pubs Revision incorporation
• PWES Engineering Doc incorporation (SCETI, EL)
• TDMR incorporation
• Key CS Orders
• Manage/Receive TDMRs / RSVPs / RFCs

Distribute for Processing

• Local Tech Pubs / Engineering

PWC Tech Pubs / Engineering

• Follow up to ensure completion
• Ensure close-out in TDMR Database
• Manage monthly RSVP follow-up call with PWC Tech Pubs

Qualifications You Must Have

• Bachelor's degree and a minimum of 2 years of experience in a Quality Assurance role (QA Analyst, QA Coordinator, Quality Inspector, Quality Engineering, or related position) within Aviation, Aerospace, Automotive, Defense or similar regulated industry; OR an Associate's Degree/Certification and a minimum of 4 years of relevant industry experience, OR in lieu of a post high-school degree, a minimum of 6 years of prior relevant industry experience.

Qualifications We Prefer

• Degree in STEM field is preferred
• Previous auditing experience
• Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma)
• Previous experience with the repair, inspection, assembly, and/or test of turbo prop and/or turbo fan engine models
• SAP experience

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Learn More & Apply Now!
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 75,800 USD - 144,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
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