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Call Quality Analyst Jobs in Minnesota (NOW HIRING)

Nolo

Call Center Representative

Minneapolis, MN · On-site

$20/hr

... analytical skills to review documents and reach sound decisions. * Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality ...

Comfort Matters LLC

Call Center Manager

Osseo, MN · On-site

Monitor and analyze call center performance metrics, identify areas for improvement, and implement ... quality in all customer interactions. * Collaborate with other departments to address customer ...

Comfort Matters

Call Center Manager

Osseo, MN · On-site

Monitor and analyze call center performance metrics, identify areas for improvement, and implement ... quality in all customer interactions. * Collaborate with other departments to address customer ...

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All JobsCall Quality Analyst JobsCall Quality Analyst Jobs in Minnesota

Call Quality Analyst information

See Minnesota salary details

$16

$31

$49

How much do call quality analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call quality analyst in Minnesota is $31.75, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $36.25 per hour, depending on experience, location, and employer.

What is a call quality analyst?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a call quality analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.

What are the key skills and qualifications needed to thrive as a call quality analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

What are popular job titles related to Call Quality Analyst jobs in Minnesota?

For Call Quality Analyst jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Call Quality Analyst jobs in Minnesota look for?

The top searched job categories for Call Quality Analyst jobs in Minnesota are:

Call Quality Analyst jobs near you
Infographic showing various Call Quality Analyst job openings in Minnesota as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $66,034 per year, or $31.7 per hour.

Quality Engineer - Site Call Management

Rolls-Royce plc

Mankato, MN • On-site

$73.12 - $118.82/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Rolls-Royce rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

28th of 495 rated machine equipment manufacturers

Job description

Quality Engineer – Site Call Management

Position Summary: This position is responsible for investigating product quality concerns from datacenter sites (primarily prior to site hand-over to customer). It includes investigating issues, creating quality notifications, issuing QM Orders to support rework, issuing corrective action requests, and compiling monthly reports.

Key Accountabilities
  • Investigate site call quality issues received from datacenter sites to determine whether complaints are valid.
  • Create Quality Notifications in SAP to document the issues and generate QM Orders where rework is required.
  • Conduct investigations to determine which departments are responsible for causing discrepancies at site and issue corrective action requests.
  • Compile Quality Alerts and issue within the company as needed.
  • Compile monthly reports to summarize site call quality issues at data center sites.
  • Use data analysis to identify improvement projects.
  • Participate as a team member in problem solving exercises.
  • Provide accurate and timely feedback and data to Key Account Quality and management regarding the status of priority topics and quality concerns.
  • Keep management abreast of progress, developments, and pending problems.
Basic Requirements
  • Applicants must be authorized to work for any employer in the U.S. without sponsorship.
  • Unable to sponsor or take over sponsorship of an employment Visa at this time.
  • Bachelor’s degree in Mechanical or Electrical Engineering.
  • Minimum of 3 years quality experience with large industrial equipment, or 7 years quality engineering experience with large industrial equipment.
Preferred Qualifications
  • Good knowledge of the practical application of engineering science and technology, including applying principles, techniques, procedures, and equipment to the production of internal combustion engines.
  • Good knowledge of quality control, raw materials, manufacturing processes, costs, and techniques for maximizing effective manufacture of engines.
  • Familiarity with plant operations and equipment.
  • Knowledge of Rolls‑Royce Solutions components and products.
  • Strong knowledge of internal combustion engine performance requirements.
  • Working knowledge of gauge and test equipment.
  • Strong knowledge of geometric tolerancing and related gauges.
  • Self‑starter possessing strong initiative and teamwork.
Equal Opportunity Statement

Rolls‑Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Benefits
  • Base pay and a discretionary bonus plan.
  • Health, dental, vision, disability, life and accidental death & dismemberment insurance.
  • Flexible spending account.
  • Health savings account.
  • 401(k) retirement savings plan with company match.
  • Employee Assistance Program.
  • Paid Time Off.
  • Paid holidays.
  • Paid parental and family care leave.
  • Tuition reimbursement.
  • Long‑term incentive plan.
Job Details

Location: Mankato, MN

Job Posting Date: 02 Jun 2026

Pay Range: $73,120 - $118,820 annually

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