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Call Quality Analyst Jobs in Minnesota (NOW HIRING)

Quanex

Quality Manager

Owatonna, MN · On-site

$95K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analyze data, develop & maintain quality metrics; drive root cause analysis of product and process ... Call or text 507-431-7699 to apply! About Quanex, A Part of Something Bigger Quanex (NYSE: NX) is a ...

UnitedHealth Group

Data Analyst - Remote

Minnetonka, MN · On-site +1

  • Retirement

... quality care. The work you do here impacts the lives of millions of people for the better. Come ... The role entails gathering impact requirements generated by SST, War Room, CA, CXS, Call Obviation ...

DivIHN Integration Inc

Data Analyst

Saint Paul, MN · On-site

$27 - $29/hr

Please apply or call one of us to learn more For further inquiries regarding the following ... Analyze quality standards for components, materials or services. * Apply measures, sampling methods ...

Frandsen Corporation

QA Layout Technician

Rush City, MN · On-site

$30 - $35/hr

... Measurement System Analysis, and Capability Studies and related activities to meet customer ... If you have any additional questions, please call or text 651-407-5700. Pre-employment drug ...

Steris Corporation

Quality Control Supervisor

Plymouth, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide Quality data analysis and trending support to drive product/service and process ... If you need assistance completing the application process, please call 1 (440) 392.7047. This ...

Medivators Inc.

Quality Control Supervisor

Plymouth, MN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide Quality data analysis and trending support to drive product/service and process ... If you need assistance completing the application process, please call 1 (440) 392.7047. This ...

Medivators Inc.

Supplier Quality Engineer I

Plymouth, MN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Review collected data to perform statistical analysis and recommend process/product changes to ... If you need assistance completing the application process, please call 1 (440) 392.7047. This ...

Steris Corporation

Supplier Quality Engineer I

Plymouth, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Review collected data to perform statistical analysis and recommend process/product changes to ... If you need assistance completing the application process, please call 1 (440) 392.7047. This ...

Cargill

QA Assistant

Albert Lea, MN · On-site

$25.64/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Obtaining samples from raw material and finished goods for analysis * Perform room audits, BBS ... call from a (952) area code. Please note that this position does not include relocation ...

Cargill

QA Assistant

Albert Lea, MN · On-site

$25.64/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Obtaining samples from raw material and finished goods for analysis * Perform room audits, BBS ... call from a (952) area code. Please note that this position does not include relocation ...

Medivators Inc.

Quality Specialist

Plymouth, MN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to analyze technical issues. Ability to cope with change and shifting priorities ... If you need assistance completing the application process, please call 1 (440) 392.7047. This ...

Steris Corporation

Quality Specialist

Plymouth, MN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to analyze technical issues. Ability to cope with change and shifting priorities ... If you need assistance completing the application process, please call 1 (440) 392.7047. This ...

CUYUNA REGIONAL MEDICAL CENTER

Director of Quality

Crosby, MN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With strong analytical skills and a commitment to process improvement, you will interpret data ... If you need an accommodation during the application process, please call 218-546-4415 or email ...

Performance Food Group

Will Call Coordinator

Rogers, MN · On-site

$24 - $27/hr

  • Medical

  • Retirement

  • PTO

Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy ... quality and labeling of orders according to shipping documents. * Communicate with customers ...

Cargill

QA Assistant

Albert Lea, MN · On-site

$25.64/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Obtaining samples from raw material and finished goods for analysis * Perform room audits, BBS ... call from a (952) area code. Please note that this position does not include relocation ...

Cargill

QA Assistant

Albert Lea, MN

$25.64/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Obtaining samples from raw material and finished goods for analysis * Perform room audits, BBS ... call from a (952) area code. Please note that this position does not include relocation ...

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Showing results 21-40

All JobsCall Quality Analyst JobsCall Quality Analyst Jobs in Minnesota

Call Quality Analyst information

See Minnesota salary details

$16

$31

$49

How much do call quality analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for call quality analyst in Minnesota is $31.75, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $36.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call quality analyst, and why are they important?

To excel as a Call Quality Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or call center operations, often supported by a relevant degree or experience. Familiarity with quality monitoring tools, call recording software, and CRM systems is typically required. Excellent communication, critical thinking, and problem-solving skills help you provide actionable feedback and foster continuous improvement. These competencies are vital for ensuring high service standards, regulatory compliance, and enhanced customer satisfaction within call center environments.

What is the difference between Call Quality Analyst vs Customer Service Representative?

AspectCall Quality AnalystCustomer Service Representative
Primary RoleEvaluate and improve call quality, ensure compliance, provide feedbackAssist customers, handle inquiries, resolve issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, patience
Work EnvironmentCall centers, quality assurance teamsCustomer service centers, support desks
CertificationsQuality assurance, call monitoring certifications often preferredCustomer service certifications beneficial but not mandatory

The main difference is that Call Quality Analysts focus on monitoring and improving call quality, while Customer Service Representatives directly interact with customers to resolve issues. Both roles require strong communication skills, but their objectives and daily tasks differ significantly.

What is a call quality analyst?

Call Quality Analysts are professionals responsible for monitoring and evaluating customer service calls to ensure compliance with company standards and policies. They assess the performance of call center agents by listening to calls, reviewing recorded conversations, and providing feedback on communication skills, problem-solving abilities, and adherence to protocols. Their goal is to identify areas for improvement, enhance customer satisfaction, and support ongoing training and development within the team.

How does a call quality analyst typically collaborate with call center agents and supervisors to improve service standards?

A Call Quality Analyst works closely with call center agents and supervisors by monitoring calls, providing constructive feedback, and identifying areas for improvement. They regularly conduct calibration sessions, where they align quality expectations and scoring standards with supervisors to ensure consistency. Analysts also facilitate coaching sessions with agents, helping them understand best practices and compliance requirements. This collaborative approach fosters a culture of continuous improvement and ensures that customer service standards are consistently met or exceeded.

What job categories do people searching Call Quality Analyst jobs in Minnesota look for?

The top searched job categories for Call Quality Analyst jobs in Minnesota are:

Call Quality Analyst jobs near you
Infographic showing various Call Quality Analyst job openings in Minnesota as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $66,034 per year, or $31.7 per hour.

Quality Manager

Quanex

Owatonna, MN • On-site

$95K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Quanex is looking for a Quality Manager to join our team located in Owatonna, Minnesota.
This position plays a vital role in the development, refinement, and implementation of the quality system and tools to ensure production quality and customer satisfaction. This role will lead a team of Quality Engineers and Technicians to flow down acceptance criteria, establish testing protocols, document & control procedures, collect & analyze data, develop & maintain quality metrics; drive root cause analysis of product and process defects, develop containment, corrective, and preventive actions.
We Offer You!
  • Competitive Salary
  • Bonus Potential
  • 401K with 5% company match, yours to keep after 2 years
  • 15% immediate return if you participate in the company's ESPP
  • Medical, Dental & Vision Plans
  • Employer paid disability plans and life insurance
  • Paid Time Off & Holidays
  • Various Work Schedules
  • Tuition support for degree and continuous education
  • Employee Resource Groups focused on employee empowerment

What's attractive about this position?
  • Team-Oriented Environment
  • Ability to Make an Impact
  • Customer Interface
  • Lead the Quality Team in implementing a quality system and quality tools
  • Support Corporate Quality System compliance and certification initiatives

What Success Looks Like:
  • Provide hands-on management of the elements of the Quality Management System (QMS), to include quality action plans, corrective actions, supplier quality management, customer complaints, standard work, audit processes, standard procedures, test methods, and process controls.
  • Work with the production team to ensure thorough and timely dispositions of non-conforming material to maintain continuity of production and containment of problems before they reach the customer.
  • Leader of the plant quality pillar and ensuring relevant training and education of the team members. Lead efforts toward continuous quality improvement initiatives within the plant.
  • Lead the team to perform detailed and recorded inspections of final products so the products are up to industry and company standards.
  • Coordinate and collaborate with different teams to ensure seamless operations and improve processes.
  • Supervise inspectors, technicians, and other staff and regularly provide guidance and/or feedback.

Your Credentials:
  • Bachelor's degree or equivalent training and experience.
  • 5-7 years of quality experience, and at least 3 years of supervisory experience in the manufacturing industry preferred.
  • Bilingual in Spanish and English, is preferred.
  • Strong knowledge of quality management systems.
  • Experience in Microsoft Office, Word and Excel.
  • Power BI and Power Automate as well as SAP S4/Hanna System is a plus.
  • Strong leadership skills
  • Flexibility in schedule to support multiple shifts.

The annual salary range for this position is $95K - $115K w/ bonus potential.
Call or text 507-431-7699 to apply!
About Quanex, A Part of Something Bigger
Quanex (NYSE: NX) is a global, publicly traded manufacturing company primarily serving OEMs in the fenestration, cabinetry, solar, refrigeration and outdoor products markets. We are A Part of Something Bigger by improving the performance and aesthetics of end products through continuous innovation, helping customers achieve greater production efficiencies, dedication to giving back to communities where we operate, producing shareholder value and helping our employees learn, grow, and thrive. Learn more at Quanex.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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