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Call Center Jobs in Alberta (NOW HIRING)

WinSport

Team Lead, Guest Relations

Calgary, AB · On-site

The individual will work to ensure the effective running of the operation within Guest Relations, including the Front Desk, Call Centre, Rentals & Tech Shop and Mini Golf while providing support to ...

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All JobsCall Center JobsCall Center Jobs in Alberta

Call Center information

See Alberta salary details

$7

$17

$33

How much do call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for call center in Alberta is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.03 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Alberta? The most popular types of Call Center jobs in Alberta are:
What are popular job titles related to Call Center jobs in Alberta? For Call Center jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Alberta look for? The top searched job categories for Call Center jobs in Alberta are:
What cities in Alberta are hiring for Call Center jobs? Cities in Alberta with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Alberta as of August 2026, with employment types broken down into 38% Full Time, 49% Part Time, and 13% Temporary. Highlights an 100% In-person job distribution, with an average salary of $36,371 per year, or $17.5 per hour.

Technical Support Representative

Canadian Fiber Optics Corp

Calgary, AB • On-site

Full-time

Posted 28 days ago

Job description

Salary:

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are builton a foundation ofCourage,Curiosity,CompassionandHumility. And the truth is we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a technically skilled and customer-focused Technical Support Representative to join our growing team. This role is responsible for delivering front-line technical support and customer care to residential and business customers across internet, Wi-Fi, IPTV, and voice services.

The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and experience in technical support environments, preferably within telecommunications or call center operations. Success in this role requires the ability to diagnose and resolve service-related issues efficiently while maintaining a professional, empathetic, and solution-oriented customer experience.

What you will be doing:

  • Provide technical support to residential and business customers via phone, email, and chat channels.
  • Diagnose and troubleshoot internet, Wi-Fi, IPTV, and connectivity-related issues using internal systems and remote diagnostic tools.
  • Escalate complex technical issues to appropriate internal teams while ensuring proper documentation and customer follow-up.
  • Assist customers with account management functions including service activations, upgrades, billing inquiries, payment processing, and account changes.
  • Support customer retention efforts by identifying customer concerns, presenting service solutions, and promoting products or packages that align with customer needs.
  • Handle delinquent account conversations professionally and empathetically, assisting customers with payment arrangements and account recovery options.
  • Educate customers on products, services, equipment functionality, and best practices to improve their overall service experience.
  • Accurately document customer interactions, troubleshooting steps, resolutions, and account updates within CRM and ticketing systems.
  • Proactively follow up on open issues to ensure timely resolution and high customer satisfaction.
  • Maintain knowledge of company products, network updates, promotions, and evolving technologies.
  • Meet or exceed established performance metrics related to customer satisfaction, resolution times, quality assurance, productivity, retention, and collections support.

What we are looking for:

  • A minimum of 3 years experience in a similar role.
  • Experience supporting Internet, Wi-Fi, IPTV, and telecommunications services.
  • Strong technical troubleshooting and problem-solving abilities with the capability to analyze and resolve connectivity and service issues.
  • Previous experience in technical support, customer service, telecommunications, or call center environments.
  • Excellent verbal and written communication skills with the ability to explain technical concepts in a customer-friendly manner.
  • Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • High attention to detail and commitment to accurate documentation.
  • Ability to work both independently and collaboratively within a team environment.
  • Adaptable and responsive to changing technologies, processes, and business needs.
  • Knowledge of fiber optic infrastructure, networking principles, or construction processes is considered an asset.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The work-hard-play-hard" isnt just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

  • Must be available to work evenings and weekends based on customer and business needs.
  • Participation in a rotational on-call schedule may be required.