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Call Center Vp Jobs in Indiana (NOW HIRING)

Verida Inc

Onsite State Director

Indianapolis, IN · On-site

Provide oversight of call center operations to ensure quality interactions with clients, members ... Work with the Vice President of Operations as needed to identify concerns and understand proposed ...

Centra

AVP Contact Center

Columbus, IN

The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center, and ITM Service Center. This role is responsible for providing a positive Member experience ...

Centra

AVP Contact Center

Columbus, IN · On-site

The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center, and ITM Service Center. This role is responsible for providing a positive Member experience ...

Tire Rack

Wholesale Customer Care Manager

South Bend, IN · On-site

Vice President of Customer Care Lead a Team That Delivers Exceptional Customer Experiences At Tire ... You'll oversee daily call center operations, mentor Customer Care Representatives, collaborate with ...

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All JobsCall Center Vp JobsCall Center Vp Jobs in Indiana

Call Center Vp information

See Indiana salary details

$75.6K

$155.3K

$249.3K

How much do call center vp jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center vp in Indiana is $155,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,800.00 and $168,900.00 per year, depending on experience, location, and employer.

What does a Call Center VP do?

A Call Center VP, or Vice President of Call Center Operations, is a senior executive responsible for overseeing the overall strategy, management, and performance of a company's call center operations. They set goals, establish policies, and ensure the call center meets customer service standards and business objectives. Their duties include managing budgets, leading teams of managers and agents, implementing new technologies, and analyzing data to improve efficiency and customer satisfaction. Additionally, they play a key role in aligning the call center's operations with the company's broader vision and goals.

What are the key skills and qualifications needed to thrive as a Call Center VP?

To thrive as a Call Center VP, you need extensive experience in customer service operations, leadership, and a relevant degree, often in business or communications. Familiarity with call center technologies such as CRM platforms, workforce management systems, and analytics tools is essential, along with certifications like Six Sigma or PMP being advantageous. Exceptional strategic thinking, communication, and change management skills help drive performance and foster a positive culture. These skills are crucial for setting vision, optimizing efficiency, and ensuring superior customer experiences across large teams.

What are the biggest challenges a Call Center VP typically faces, and how are these addressed within an organization?

A Call Center VP often encounters challenges such as managing high employee turnover, maintaining customer satisfaction, and implementing new technologies. Successfully addressing these issues involves fostering a positive work culture, investing in comprehensive training programs, and regularly evaluating performance metrics. Additionally, collaborating closely with operations, HR, and IT teams helps ensure that strategic goals are met while adapting to evolving customer needs and industry standards.

What is the difference between Call Center Vp vs Call Center Manager?

AspectCall Center VpCall Center Manager
ResponsibilitiesOversees multiple call centers, sets strategic goals, manages senior leadershipManages daily operations, supervises staff, ensures service quality
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service skills
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team supervision
Industry UsageCommonly used in large organizations and corporationsUsed across various sizes of call centers, from small to large

The Call Center Vp typically holds a strategic leadership role, overseeing multiple centers and setting long-term goals, while the Call Center Manager focuses on daily operations and team management. Both roles require relevant experience and skills, but the Vp operates at a higher, more strategic level within the organization.

What are the most commonly searched types of Call Center jobs in Indiana?

The most popular types of Call Center jobs in Indiana are:

What are popular job titles related to Call Center Vp jobs in Indiana?

For Call Center Vp jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Vp jobs in Indiana look for?

The top searched job categories for Call Center Vp jobs in Indiana are:

What cities in Indiana are hiring for Call Center Vp jobs?

Cities in Indiana with the most Call Center Vp job openings:

Call Center Vp jobs near you
Infographic showing various Call Center Vp job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $155,311 per year, or $74.7 per hour.

Onsite State Director

Verida Inc

Indianapolis, IN • On-site

Full-time

Re-posted 19 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

SUMMARY: Responsible for the operational management of all business activities related to Nonemergency Transportation (NET) contracted services, including oversight of all internal functions, call center operations, provider network management and development, compliance, reconciliation, quality control, risk management, information technology, training, and business office oversight.

ESSENTIAL FUNCTIONS:

  • Plan, develop, and implement the strategy for operational management of the regional office in accordance with corporate objectives dictated by President and Chief Operations Officer.
  • Establish and maintain appropriate systems for monitoring, measuring, and reporting operational performance.
  • Recruit, select, manage and develop staff.
  • Manage and control departmental expenditures within approved budgets.
  • Establish and implement operational policies and procedures to ensure compliance with corporate objectives and contractual requirements.
  • Maintain awareness and knowledge of contemporary transportation management theories and concepts.
  • Conduct management level meetings to ensure effective organizational communication and performance.
  • Direct and/or delegate all business function management tasks and ensure appropriate and timely outcomes, including analyzing data on provider performance, trip completion rates, cancellation rates, complaints and other metrics to identify issues and formulate solutions
  • Ensure contractual compliance at all times, including meeting service level agreements and key performance indicators related to reporting, call center metrics, and other contract requirements.
  • Coordinate complete and accurate communication with principle stakeholders including state agencies and/or contractors, providers, members, corporate advisory board, and NET providers.
  • Work with internal business partners to understand and analyze complaints and grievances, key performance indicators and other data and proactively develop continuous quality improvement initiatives to enhance customer service and client satisfaction.
  • Provide oversight of call center operations to ensure quality interactions with clients, members and providers and enhance overall operational effectiveness.
  • Maintain a complete understanding of the status of provider network status and awareness of ongoing activities in the Provider Relations department. Work with the Vice President of Operations as needed to identify concerns and understand proposed solutions.
  • Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

  • Proven track record as an effective team leader.
  • Effective communicator with good written and verbal communication skills and with proven leadership skills and abilities.
  • Demonstrated success in contract management and an ability to analyze, prioritize, and control complex business activities and transactions.
  • Experience directing staff in the day-to-day operations of the office.
  • Experience managing and evaluating workflow and reporting processes.
  • Previous experience in operations management.
  • Must live in the state of Indiana.

Preferred Skills

Thorough understanding of NET service delivery and previous experience in human services transportation.

QUALIFICATION

  • Bachelor’s degree in Business Administration from an accredited College or University or equivalent experience with noted progressive responsibilities.
  • 3+ years experience in Executive and/or Operational Management.
  • NET experience preferred.

What Verida employees say

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