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Call Center Trainer Jobs in Utah (NOW HIRING)

America First Credit Union

Call Center Agent

Roy, UT · On-site +1

$16 - $18/hr

Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pmSat: 8:00am-6:00pm Must be able to to work: * 2 closing shifts a week (possibly until after 7 depending on call volume) * 1 ...

America First Credit Union

Call Center Agent

Roy, UT · On-site

$16 - $18/hr

Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat: 8:00am-6:00pm Must be able to to work: * 2 closing shifts a week (possibly until after 7 depending on call volume) * 1 ...

America First Credit Union

Call Center Agent

Roy, UT

$16 - $18/hr

Remote work AFTER training Hours of Operation: Mon-Fri: 8:00am-7:00pm Sat: 8:00am-6:00pm Must be able to to work: * 2 closing shifts a week (possibly until after 7 depending on call volume) * 1 ...

redrockfulfillment

Call Center Agent

Saint George, UT · On-site

$13.25 - $17.50/hr

The Position: Redrock Fulfillment is looking for an on-call team member with exceptional computer skills and attention-to-detail. Responsibilities will include, but will not be limited to:

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Call Center Trainer information

See Utah salary details

$12

$22

$33

How much do call center trainer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call center trainer in Utah is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.09 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

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The top searched job categories for Call Center Trainer jobs in Utah are:

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Cities in Utah with the most Call Center Trainer job openings:

What are popular job titles related to Call Center Trainer jobs in UT?

For Call Center Trainer jobs in UT, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,842 per year, or $22.5 per hour.

Call Center Agent

America First Credit Union

Roy, UT • On-site, Remote

$16 - $18/hr

Full-time

Re-posted 10 days ago

America First Credit Union rating

8.2

Company rating: 8.2 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

46th of 152 rated financial services

Job description

ScheduleMon - Sat FlexOverview

Pay Rate: $16.00 to $18.00 per hour

Full-Time

In-person training in Roy, Utah (30-90 days); Remote work AFTER training

Hours of Operation:

Mon-Fri:               8:00am-7:00pmSat:                        8:00am-6:00pm

Must be able to to work:

  • 2 closing shifts a week (possibly until after 7 depending on call volume)
  • 1 Saturday per 2 week period
  • One additional late night a month (on Friday)

Overview:

This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are expected to meet and exceed sales goal expectations by evaluating each member interaction for sales and educational opportunities. This position requires adaptability as employees are required to keep up to date on compliance policies to ensure all transactions are completed within regulatory guidelines.

Responsibilities

1. Assumes responsibility for the effective and professional performance of member service functions.

a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.

b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.

c. Provides courtesy rebates requested by Branches or members, within limits.

2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.

a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.

b. Keeps members informed of Credit Union services and policies.

c. Maintains and projects the Credit Union's quality reputation.

3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.

a. Assists area personnel as needed.

b. Communicates with area personnel and Management regarding activities and significant problems.

c. Completes required stats and records accurately and promptly.

d. Attends and participates in meetings as required.

4. Assumes responsibility for related duties as required or assigned.

a. Actively and professionally cross-sells Credit Union products and services.

b. Keeps work area clean and well-maintained.

c. Assists area personnel as necessary.

#IND21

Qualifications

Training/Education/Certification:

  •  High school graduate or equivalent.

 

Required Knowledge:

  •  Thorough knowledge of member services and products.
  •  Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

Experience Required:

  • 1-3 years experience in a full service financial institution (preferred).

 

Skills/Abilities:

  • Excellent communication and public relations skills.
  • Professional appearance, dress, and attitude.
  • Strong problem solving skills.
  • Ability to operate related business equipment including 10-key, telephone, and computer.
  • Solid math and bookkeeping abilities.
Employment Type: OTHER

What America First Credit Union employees say

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