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Call Center Trainer Jobs in Utah (NOW HIRING)

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities * Handling both inbound and outbound scripted ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities * Handling both inbound and outbound scripted ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities * Handling both inbound and outbound scripted ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities * Handling both inbound and outbound scripted ...

Renewal by Andersen

Call Center Agent

Salt Lake City, UT · On-site

$16/hr

Call Center Representatives are primarily responsible for screening inbound calls and scheduling ... Supplemental Information: -Generally have a set schedule each week. -Paid training and NO COLD ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

... center environment. In this role, the CCE will act as the communication liaison between the ... meals, training and meetings · Work in a performance-based environment, with a call monitoring ...

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Call Center Trainer information

See Utah salary details

$12

$22

$33

How much do call center trainer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center trainer in Utah is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.09 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

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Cities in Utah with the most Call Center Trainer job openings:

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For Call Center Trainer jobs in UT, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,842 per year, or $22.5 per hour.

Call Center Representative

Serenity Mental Health Centers

Lehi, UT

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Call Center Representative - Customer Support 

Location: Lehi, UT 
Employment Type: Full-Time (Part-Time available after training) 
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months 

Overview 

Join a high-volume inbound call center where your communication skills and professionalism drive results. 

In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key. 

No industry-specific experience required - paid training provided. 

What You'll Do 

  • Handle a high volume of inbound calls from prospective and existing customers  
  • Schedule appointments and manage calendars with accuracy and efficiency  
  • Follow structured scripts and workflows while adapting naturally to conversations  
  • Guide hesitant callers using professional, solutions-focused communication  
  • Convert inbound inquiries into scheduled appointments  
  • Verify customer information and enter data accurately into a CRM system  
  • Respond to questions and resolve concerns in a calm, professional manner  
  • Escalate complex situations appropriately while maintaining a positive experience  
  • Collaborate with internal teams to ensure smooth handoffs and follow-through  

What This Role Feels Like 

  • Fast-paced call center environment with consistent call volume throughout the day  
  • Structured workflows with clear expectations and performance metrics  
  • A role where how you communicate matters just as much as what you do  
  • High standards for professionalism, accuracy, and customer experience  

What We're Looking For 

  • High school diploma or GED  
  • Experience in a customer service or call center environment preferred  
  • Comfortable handling high call volume and working on the phone throughout the day  
  • Strong verbal and written communication skills  
  • Ability to stay calm, organized, and professional under pressure  
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)  

Preferred Background 

  • Call center or inbound sales/support experience  
  • Hospitality, retail, or other high-touch customer service roles  
  • Experience working in metrics-driven or performance-based environments  

About You 

You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone - even during busy or challenging calls. 

You take pride in clear communication, accuracy, and delivering a strong customer experience every time. 

Training & Schedule 

  • Paid training required: 4 consecutive weeks, 40 hours per week  
  • After training, flexible scheduling with full-time or part-time options available  

Compensation & Benefits 

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months  
  • $1.00/hour bilingual differential (Spanish/English)  
  • Health, dental, and vision coverage (majority employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays  
  • Flexible scheduling options 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

Apply