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Call Center Trainer Jobs in Utah (NOW HIRING)

Sisel International

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment desirable. SKILLS AND ...

Sisel International, LLC

Call Center Agent

Springville, UT · On-site

$14 - $18.25/hr

High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in inbound direct sales call center environment desirable. SKILLS AND ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

... center environment. In this role, the CCE will act as the communication liaison between the ... meals, training and meetings · Work in a performance-based environment, with a call monitoring ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Whether you are a seasoned professional or looking for a new career path, we provide the training ... As the Director of Call Center Operations, you will own the systems, people-readiness, and quality ...

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Call Center Trainer information

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How much do call center trainer jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call center trainer in Utah is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.09 per hour, depending on experience, location, and employer.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.
More about Call Center Trainer jobs
What are the most commonly searched types of Call Center Trainer jobs in Utah? The most popular types of Call Center Trainer jobs in Utah are:
What are popular job titles related to Call Center Trainer jobs in Utah? For Call Center Trainer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Call Center Trainer jobs in Utah look for? The top searched job categories for Call Center Trainer jobs in Utah are:
What cities in Utah are hiring for Call Center Trainer jobs? Cities in Utah with the most Call Center Trainer job openings:
What are popular job titles related to Call Center Trainer jobs in UT? For Call Center Trainer jobs in UT, the most frequently searched job titles are:
Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,842 per year, or $22.5 per hour.

Call Center Director

Serenity Mental Health Centers

Lehi, UT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Call Center Director

At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.

As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people‑centric, patient‑focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.

Responsibilities
  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high‑quality operations.
  • The patient coordination team includes phone agents, escalations, back‑office functions across multiple sites and states.
  • Proven ability to foster well‑balanced sales and patient centric outcomes.
  • Manage full‑cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity’s mission and values.
Qualifications
  • 6–10 years of Director level experience leading large teams in a high‑growth, sales and service‑driven environment; startup or early‑stage company experience strongly preferred.
  • Proven experience within a call center or high‑volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision‑making skills, with the ability to prioritize effectively in a fast‑paced environment.
  • Alignment with Serenity’s mission and ability to translate it into operational priorities.
  • Self‑driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem‑solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.
Benefits
  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi‑weekly paid team treats & lunches
  • Onsite fitness center
Who We Are

Serenity Healthcare empowers patients with advanced medical technologies that provide long‑term relief—even when traditional treatments have not succeeded. We are deeply committed to delivering the highest‑quality patient experience. This commitment starts with our people.

We invest in our employees and foster a culture that is people‑centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

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