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Call Center Supervisor Jobs in Virginia (NOW HIRING)

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

... Contact Center Supervisor to join our team in Chesapeake, VA. We are seeking a customer-focused ... Responsibilities include monitoring call volume and quality performance, balancing workloads ...

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in ... Responsibilities include monitoring call volume and quality performance, balancing workloads ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an ... The Supervisor will provide coaching, performance management, workforce oversight, and escalation ...

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Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Virginia

Call Center Supervisor information

See Virginia salary details

$29.2K

$63.3K

$108.6K

How much do call center supervisor jobs pay per year?

As of Sep 2, 2026, the average yearly pay for call center supervisor in Virginia is $63,286.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $74,400.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Virginia?

The most popular types of Call Center Supervisor jobs in Virginia are:

What are popular job titles related to Call Center Supervisor jobs in Virginia?

For Call Center Supervisor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Virginia look for?

The top searched job categories for Call Center Supervisor jobs in Virginia are:

What cities in Virginia are hiring for Call Center Supervisor jobs?

Cities in Virginia with the most Call Center Supervisor job openings:

What are popular job titles related to Call Center Supervisor jobs in VA?

For Call Center Supervisor jobs in VA, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,286 per year, or $30.4 per hour.

Call Center Representative

TechOp Solutions International

Norfolk, VA • Remote

$15.50 - $19.25/hr

Full-time

Re-posted 23 days ago

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within Norfolk, VA or nearby cities.

Duties: 

  • Answer and track incoming calls 
  • Prepare and submit accurate, detailed reports in government systems 
  • Accurately record all details in accordance with procedures   
  • Conduct database and open-source research 
  • Route and escalate calls appropriately 
  • Other duties, as assigned 

Requirements

  • 3 + years experience in a call center 
  • Associate's Degree (Preferred)  high school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.

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