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Call Center Supervisor Jobs in Quebec (NOW HIRING)

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Centre de services scolaire des Patriotes

T-MULTI-000-2627-84371 Notez que le Centre de services scolaire des Patriotes est fermé du 20 juillet au 31 juillet inclusivement. TITRE ADMINISTRATIF: SECRÉTAIRE, SECRÉTAIRE D'ÉCOLE, AGENT DE ...

Université de Sherbrooke

... Centre de collaboration MiQro Innovation (C2MI), une infrastructure de calibre international ... Superviser et soutenir les travaux d'étudiantes et étudiants et d'autres utilisateurs impliqués ...

Université de Sherbrooke

... Centre de collaboration MiQro Innovation (C2MI), une infrastructure de calibre international ... Superviser et soutenir les travaux d'étudiantes et étudiants et d'autres utilisateurs impliqués ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Quebec

Call Center Supervisor information

See Quebec salary details

$27K

$48K

$71K

How much do call center supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center supervisor in Quebec is $48,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $54,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.

What are popular job titles related to Call Center Supervisor jobs in Quebec?

For Call Center Supervisor jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Quebec look for?

The top searched job categories for Call Center Supervisor jobs in Quebec are:

What are popular job titles related to Call Center Supervisor jobs in QC?

For Call Center Supervisor jobs in QC, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,024 per year, or $23.1 per hour.

Orthophoniste ou agent de correction du langage

Centre de services scolaire Marie-Victorin

Longueuil, QC • On-site

Full-time

Re-posted 4 days ago

Job description

Vous êtes orthophoniste ou en voie de l'être? Vous souhaitez travailler pour une organisation qui a à cœur la réussite de ses élèves tout comme le bien-être de ses employés? Le Centre de services scolaire Marie-Victorin compte sur vous!

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