ZipRecruiter

Log In

1

Call Center Supervisor Jobs in Quebec (NOW HIRING)

Centre d'amitié autochtone de Val-d'Or inc.

QUI NOUS SOMMES Le Centre d'amitié autochtone de Val-d'Or est bien plus qu'un milieu de travail ... travaux d'entretien et superviser les sous-traitants, au besoin Participer à la maintenance ...

Centre d'amitié autochtone de Val-d'Or inc.

QUI NOUS SOMMES Le Centre d'amitié autochtone de Val-d'Or est bien plus qu'un milieu de travail ... Coordonner les travaux d'entretien et superviser les sous-traitants, au besoin * Participer à la ...

Tootelo Innovation inc

CA$17 - CA$18/hr

Nous sommes à la recherche d'un agent de centre d'appels dynamique et orienté vers le service client pour rejoindre notre équipe. Vous serez responsable de répondre aux appels entrants des ...

Alstom

Relevant du chef de service Performance et Fiabilité, le spécialiste du Centre de contrôle a pour mission de fournir un soutien technique et opérationnel lié au matériel roulant. Il agit comme ...

Tootelo Innovation inc

CA$17 - CA$18/hr

Nous sommes à la recherche de personnes dynamiques et professionnelles qui se sentent particulièrement productives en soirée pour se joindre à notre équipe à titre d' agents de centre d'appels ...

Complexes funéraires Yves Légaré

Complexes funéraires Yves Légaré est actuellement à la recherche d'un Agent Centre coordination et répartition. Le poste est situé au Cimetière Près du Fleuve à Longueuil. C'est un poste ...

Complexes funéraires Yves Légaré

Complexes funéraires Yves Légaré est actuellement à la recherche d'un Agent Centre coordination et répartition. Le poste est situé au Cimetière Près du Fleuve à Longueuil. C'est un poste ...

previous pagenext page

Showing results 21-40

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Quebec

Call Center Supervisor information

See Quebec salary details

$27K

$48K

$71K

How much do call center supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center supervisor in Quebec is $48,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $54,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

In the US, call center supervisors typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves team management or specialized skills.

How much does a call center supervisor make?

The average salary for a call center supervisor in Florida is approximately $45,000 to $60,000 per year, depending on experience, company size, and location. Supervisors often oversee teams, handle customer service issues, and may require leadership skills and familiarity with call center software.

What are popular job titles related to Call Center Supervisor jobs in Quebec?

For Call Center Supervisor jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Quebec look for?

The top searched job categories for Call Center Supervisor jobs in Quebec are:

What are popular job titles related to Call Center Supervisor jobs in QC?

For Call Center Supervisor jobs in QC, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,024 per year, or $23.1 per hour.

Customer Service Agent Commercial Banking

National Bank

Montreal, QC • On-site

Full-time

Medical, Retirement

Posted 10 days ago

Job description

As Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.

Your role

  • Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
  • Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
  • Offer a distinctive client experience
  • Follow compliance and fraud prevention rules in effect.

Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

You’ll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

Learning and development

Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.

 Prerequisites

  • High school diploma
  • Customer service experience
  • Ability to identify business opportunities

Skills

  • Experience and knowledge of call centre environments
  • Eagerness to develop your skills
  • Show attention to detail and honour your commitments
  • Team spirit and the ability to adapt to frequent changes


#CCSM

#sacE

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!

Apply