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Call Center Supervisor Jobs in Alaska (NOW HIRING)

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Patient Support Coordinator

Juneau, AK · On-site

$25 - $30.04/hr

Other duties as assigned by the supervisor. Additional Details: Education, Certifications, and ... year call center or medical office experience - preferred. Knowledge of * Customer service

PSG Global Solutions

Manager, Recruiting

Petersburg, AK · On-site

... from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our ... Previous Recruitment call center experience preferred * ATS Experience * Experience in ability to ...

The Mobilization Center

Nome Rural Hub Organizer

Nome, AK · On-site

$2.2K/wk

Position Overview The Mobilization Center is seeking a motivated, reliable, and community-focused ... Supervisor: RIO Field Manager * Schedule: Full-time with flexibility based on canvassing needs ...

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The Mobilization Center

Nome Rural Hub Organizer

Nome, AK · On-site

$2.2K/wk

Position Overview The Mobilization Center is seeking a motivated, reliable, and community-focused ... Supervisor: RIO Field Manager * Schedule: Full-time with flexibility based on canvassing needs ...

New

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Alaska

Call Center Supervisor information

See Alaska salary details

$31.8K

$68.7K

$117.9K

How much do call center supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center supervisor in Alaska is $68,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Alaska?

The most popular types of Call Center Supervisor jobs in Alaska are:

What are popular job titles related to Call Center Supervisor jobs in Alaska?

For Call Center Supervisor jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Alaska look for?

The top searched job categories for Call Center Supervisor jobs in Alaska are:

What are popular job titles related to Call Center Supervisor jobs in AK?

For Call Center Supervisor jobs in AK, the most frequently searched job titles are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Alaska as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $68,745 per year, or $33.1 per hour.

Member Support Representative

Homer Electric Association

Kenai, AK • On-site

$28.32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

We invite you to join our team of professionals at Homer Electric Association!
Hours: Monday - Friday; 8:00am - 5:00pm
Type of Employment: This is a regular, full-time position, onsite, reporting to the Member Services & Outreach Assistant Manager
Compensation: $28.32
The Opportunity:
Homer Electric Association (HEA) is a member-owned electric utility serving the central and southern areas of the Kenai Peninsula in Alaska! We are excited to be seeking a Member Support Representative to join our team at our Kenai, Alaska location.
Our Member Support Representatives are our first line of contact with members of the community. They must be friendly and courteous with members on billing and account inquiries and provide information on a variety of subjects relating to membership, electric services, utilities regulations and tariffs.
In this role, you'll have the opportunity to:
  • Accept and process applications either over the phone, in person or electronically for new and changed membership for electric service, initiate action on member connects, reconnects, change in service and disconnect service orders.
  • Answer member inquiries regarding billing and collections and prepare accurate information for account corrections as needed.
  • Resolve billing and service complaints and refer grievances to the appropriate supervisor.
  • Perform or assist in the duties of the call center, cashier, bank deposit preparations and/or receptionist and back-office functions, as assigned.
  • Promote new or additional utility services or programs and encourages safe, efficient use of electricity.

What makes you a good fit:
  • Two years of college level, or formal business education; in lieu of degree, must have four (4) years of additional experience.
  • Two years of progressively responsible customer service experience.
  • Must submit a valid Alaska Driver's license within 90 days of hire date, and maintain a good driving record

Knock your socks off with our benefits:
At Homer Electric Association, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
  • Family coverage for medical, dental, vision, and prescription coverage
  • Long-term disability insurance
  • Employee Life, two times your annual salary
  • 401(K), Roth, and/or Retirement Account options
  • Employer retirement account contributions
  • Pension
  • Employee Assistance Program
  • 12 Paid holidays per year
  • Up to 18 days of paid time off, 30 days after three years
  • Tuition assistance
  • Wellness reimbursement

Available benefits and incentive compensation vary depending on the specifics of the role, as well as whether or not a collective-bargaining agreement covers the position. Details relating to a specific role will be made available during the interview process.
Who we are:
Since 1950, when we energized our first 56 members, our mission has been to safely provide reliable electricity to our members and our community through superior customer service and innovative energy solutions at fair and reasonable prices. We truly believe in the Cooperative values of integrity, accountability, innovation, and commitment to community. A successful candidate will have the opportunity to directly impact these values.
Homer Electric Association is an affirmative action and equal opportunity employer.
Contact Us: If you have any questions or would like further information, please visit our website or contact the Human Resources Department at .

Apply