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Call Center Manager Jobs in Alaska (NOW HIRING)

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$15/hr

Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$17 - $21.50/hr

Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic ...

The Alaska Club

Call Center Specialist

Anchorage, AK · On-site

$15/hr

Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic ...

CVS Health

Sales Call Center Representative

Homer, AK · Remote

$15 - $32.31/hr

Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ... Good attendance and time management skills are critical for success in this role * Experience ...

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Call Center Manager information

See Alaska salary details

$31.8K

$68.7K

$117.9K

How much do call center manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for call center manager in Alaska is $68,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Alaska? The most popular types of Call Center jobs in Alaska are:
What are popular job titles related to Call Center Manager jobs in Alaska? For Call Center Manager jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Call Center Manager jobs in Alaska look for? The top searched job categories for Call Center Manager jobs in Alaska are:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alaska as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $68,745 per year, or $33.1 per hour.

Call Center Specialist

The Alaska Club

Anchorage, AK • On-site

$15/hr

Full-time

Re-posted 23 days ago

The Alaska Club rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 63 rated gym and leisure clubs

Job description

Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience.Call center associate duties may include:Interact with customers to provide information for entire shiftMaintain productivity standardsHigh level of professional customer serviceAccurately process transactions regarding products and servicesAccurately record all customer contactsMove fluently through computer system to track, gather information, and/or troubleshoot customer issuesRefer unresolved customer issues to designated department or supervisor for resolution Required Skills and Experience:Strong computer and typing skills1-3 years of customer service experienceExperience working with Microsoft OfficeCompletion of High School Diploma or equivalentAbility to handle heavy inbound callsStrong organizational skillsAbility to work independentlyProven ability to meet/exceed performance standardsExcellent typing and data entry skillsNavigating through multiple databases and using duel computer screensProviding excellent customer service to a large member baseAnswering a wide variety of member and nonmember questions and finding solutions to problemsProfessional verbal and written communication skills Preferred Experience:1-3 years of call center experienceAdvanced experience in Microsoft Outlook, Word, Excel
Job Posted by ApplicantPro

What The Alaska Club employees say

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Alaska Club logo

About Alaska Club

Sourced by ZipRecruiter

We are here to help you make a plan and reach your fitness goals. The best way for you to succeed is to meet with one of our experienced fitness managers to assess your health baseline and help you structure a program. Benefit from instruction on proper exercise selection and technique by working with one of our personal trainers who can develop the right program for you. Our trainers are classified into three experience levels- Advanced, Expert or Master. By working with a trainer, you give yourself a greater chance of success in your quest for fat loss, muscle gain and overall health improvement.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Anchorage, AK, US

Year founded

1986

Social media

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