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Call Center Manager Jobs in Alaska (NOW HIRING)

CVS Health

Sales Call Center Representative

Homer, AK · Remote

$15 - $32.31/hr

Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ... Good attendance and time management skills are critical for success in this role * Experience ...

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Call Center Manager information

See Alaska salary details

$31.8K

$68.7K

$117.9K

How much do call center manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center manager in Alaska is $68,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Alaska?

The most popular types of Call Center jobs in Alaska are:

What are popular job titles related to Call Center Manager jobs in Alaska?

For Call Center Manager jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Alaska look for?

The top searched job categories for Call Center Manager jobs in Alaska are:

What cities in Alaska are hiring for Call Center Manager jobs?

Cities in Alaska with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Alaska as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $68,745 per year, or $33.1 per hour.

Call Center Specialist

Alaska Heart Institute, LLC

Anchorage, AK • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

JOB TITLE: Call Center Specialist
DEPARTMENT: Clinic Support Services
SUMMARY OF DUTIES:
A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.
ESSENTIAL FUNCTIONS:
  1. Answer all calls in a friendly professional manner.
  2. Determine the need of the caller and connect call to the correct person or extension.
  3. Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
  4. Retrieve and deliver messages received by our afterhours voice mail system.

PAY RANGE: $20-25/hr to start (dependent upon experience)
EMPLOYEE BENEFITS:
  • Medical
  • Dental
  • Vision
  • Colonial Life Elective Benefits
  • Life Insurance
  • Profit Sharing 401K
  • HSA
  • FSA
  • Employee Assistance Program
  • Wellness Program
  • PTO- starting at up to 5.84 hours per pay period (increases with years of service)
  • 8 paid holidays per year
  • FMLA

This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
EXPERIENCE: Preferred: One-year experience on a switchboard preferred in a health care setting. Minimum: Customer service experience and knowledge of proper telephone etiquette.

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